Sunset Chevrolet

Bad communication with service manager to mechanic A 2 hour job takes 4 days worst experience I've ever had . Will not be recommending anybody I know to go there for any kind of help. A 2 hour job takes 4 days worst experience I've ever had . Will not be recommending anybody I know to go there for any kind of help. More

First Internet Purchase Little did we know that driving 200 miles to purchase our new 2015 Colorado pickup would be such a great experience. Everyone that we dealt with were Little did we know that driving 200 miles to purchase our new 2015 Colorado pickup would be such a great experience. Everyone that we dealt with were very nice and helpful in the overall process. Dealing with Dave Goeke and Sean Stead over the internet and phone couldn't have been any better. They made this vehicle purchase fun and exciting. We will definitely come back again for our next vehicle and will recommend your dealership to many others More

A long overdue THANK YOU! As the title denotes this is a long awaited review that these guys highly deserve! I purchased a 2014 Jeep Grand Cherokee from this dealership back i As the title denotes this is a long awaited review that these guys highly deserve! I purchased a 2014 Jeep Grand Cherokee from this dealership back in September of last year, and from the moment I entered the door this establishment was courteous, helpful, and made my first new car (the newest I have bought to this date) purchase one I will judge all others against in the future. Instead of just describing the experience as a whole, I feel it necessary to give each individual person their own just deserves. DJ Geifer: Sales - This man's character is comparable to none. It is obvious that he truly cares not only about you as a person, but in benefiting the world every day that he can. I didn't think I would ever say this about a car salesman, but DJ has an amazing soul, an amazing presence, and leaves no doubt in you that you are going to be well taken care of by him. It felt as if I was working with a long-time friend, and not someone I had just met. Mike Hayburn: Financing - As if my time with DJ wasn't great enough, Mike continued the excellent interaction on by going above and beyond to find me a loan provider that gave me an excellent loan payment and a better interest rate than what I had been able to acquire on my own! The relationship that he has with lending institutions is next to mythical, and I am very confidant that I would not have been able to buy the car that I did if it had not been for Mike. He even kept me updated as to the status of my loan proceedings days after I had signed all the paperwork, and made me feel as if I was a top priority of his. Colton : Service - After buying my car I noticed that the brakes were a little shaky when decelerating from high speeds. Since I had to bring the car back to have some warranty work done anyways, I asked if the brakes could be addressed as well. Colton was not only knowledgeable and upfront with me in terms to what my warranty would and would not cover, but was also courteous, helpful and genuinely wanted to get my car fixed properly. I look forward to working with him and will for sure bring my car back to Sunset service for all the work I need done. Juan : service - Upon bringing my car into the shop to get the aforementioned work done. I was in severe need of a ride to the airport afterwards. Juan took time out of his day to drive me from Sumner to Sea Tac, did it with a smile, and wouldn't even accept the tip that I wanted to give him. "It's all part of the job." he said, and I will never forget the kindness and generosity that it took to say that. I want to thank all of the people a Sunset Chevrolet for an amazing buying experience that I will not soon forget. You have an amazing team there I will certainly recommend your establishment to all of my friend's an family members. Congrats on a job well done! More

Utmost customer service I visited Sunset and met with Sean Stead from Internet Sales. Not only was he personable and instantly likable, Sean helped me get the best deal and a I visited Sunset and met with Sean Stead from Internet Sales. Not only was he personable and instantly likable, Sean helped me get the best deal and at then end of the deal, my financing came back as LESS than first anticipated!! My new car was making a clunk and Sean was there every step of the way to help me solve this issue. The Service Dept was helpful and friendly. They fixed the problem and I am a very happy customer! My next car purchase will be at Sumner Chevrolet, or wherever Sean works. Kelli Buck More

it was a great experience We were helped by Sean Stead and he was great. We were coming in just to see what he could do for us, and it turned out to be an easy and we got a gr We were helped by Sean Stead and he was great. We were coming in just to see what he could do for us, and it turned out to be an easy and we got a great deal. We are Chevy buyers, we have a 2014 Malibu, and will soon see him for a new model 2016 Malibu. More

WASTE OF TIME MY SON FOUND VEHICLE ON THE WEB SITE. THE SITE DOESN'T SHOW PRICES. HE E-MAILED FOR THE PRICE. HE RECEIVED QUESTIONS BUT NO PRICE. DROVE TO DEALERSHIP MY SON FOUND VEHICLE ON THE WEB SITE. THE SITE DOESN'T SHOW PRICES. HE E-MAILED FOR THE PRICE. HE RECEIVED QUESTIONS BUT NO PRICE. DROVE TO DEALERSHIP , FOUND VEHICLE, ASKED FOR PRICE. SALESMAN WENT TO OFFICE AND SENT ANOTHER SALESMAN BACK WITH KEYS. WE ASKED FOR PRICE. HE SAID THAT IS UP TO SALES MANAGER. TOOK FOR TEST DRIVE. EXPLAINED THAT I HAD LIMITED TIME. BACK IN OFFICE, SALESMAN ASKED MORE QUESTIONS ABOUT CONTACT AND TRADE-IN BUT DID NOT GIVE PRICE. HE STATED THAT HE NEEDED THIS INFO TO GIVE ME A PRICE. HE WENT TO BACK ROOM AND TALKED TO SALES MANAGER AND CAME BACK OUT WITHOUT PRICE. I STARTED GETTING MAD AND ASKED FOR PRICE AGAIN. SALESMAN WENT BACK TO SALES MANAGER AND CAME BACK WITH A FULL PRICE QUOTE MINUS REBATE FOR A 2015 VEHICLE. I CAN BUY 2016'S FROM OTHER DEALERS FOR $8000-$10000 OFF MSRP. NEVER HAD MY TIME WASTED MORE THAN THIS DEALER. HAD I GOT THE PRICE IN THE BEGINNING, I WOULD NOT HAVE WASTED ANY TIME WITH THEM. THEY SEEM TO JUST WANT YOUR INFO TO BADGER YOU LATER. More

2016 Chevy Colorado Z71 Diesel Sean Stead, the internet sales representative, was very helpful and always available to answer all my questions. This was my first diesel truck purch Sean Stead, the internet sales representative, was very helpful and always available to answer all my questions. This was my first diesel truck purchase and Sunset Chevrolet made my purchase go smoothly. I'm grateful and happy with the dealership, Sean and for purchasing this truck More

Even Service Manager doesn't care I had my check engine light go on and the stabilitrak light flashing on the dash. I took the suburban to orileys to get the check engine light code ch I had my check engine light go on and the stabilitrak light flashing on the dash. I took the suburban to orileys to get the check engine light code checked and found that # 4 cylinder was miss firing. I took the 2008 Subaru to Sunset service department on 02/23. Colten told me there was 137 charge to have the code checked and it would go towards repair. I had to a trip planned and need the vehicle checked. After having suburban all day I found that they could not make the miss fire happen again. I picked the vehicle up drove home and it happened to me. This was 20 miles from the Sunset Sumner. I was going to bring it back the next day but it seemed to run better. The next day I was to leave. While driving the suburban I started hearing a lifter noise. I checked the oil while waiting for the service department to call me back. There was none on the dip stick. You would thing that 137 dollar diagnostic charge would be at least checking the oil. I called left a message for the service manager. It will be a week and still no return call. Caring about customers start at the top. With no call back I think I understand why the rest of the team does not care. About providing good customer service. More

Extremely Poor Service Department Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work with their service department. I have had my truck in for service, and almost every visit was a nightmare. 1 visit was an oil change where they also wanted to update my instrument cluster. The technician fried my instrument cluster and I was without my truck for almost 2 weeks. Another visit, I was delayed because my vehicle was blocked in and I couldn't get out. Another visit I noticed my wheel cap was missing and I had to drive all the way back to Sunset to order a replacement cap. The last visit was the final straw. My Silverado was leaking above the drivers side visor. I called to make an appointment, and they needed me to wait 4 or 5 days because they were backed up. The good news was Andy their technician seemed to know exactly what the problem was (XM antennae). When I brought the truck in for service, I was told they would need it for 2 to 3 days. When I asked why, I was told they still have a backup, and in case it wasn't the antennae, they would need time to trouble shoot. I checked my truck in, and was then told it would be a 20 to 25 minute wait for my rental car. 45 minutes later, I went back to the service counter to find the rental car rep chatting with the technicians. I insisted on getting my truck back, and drove away with nothing repaired. I called Gilchrist Chevrolet in Tacoma, and they got me in the next day. What would have taken Sunset Chevrolet 2 to 3 days to fix, took Gilchrist 2 hrs. Gilchrist got my truck right in, fixed the leak around my antennae, performed a recall service on my 4 wheel drive system, and changed my oil in less than 2 hrs. Lifetime oil changes is not worth the pain and frustration of dealing with the Sunset Chevrolet service department. I will pay for the oil changes and take my truck to a true 5 star service department at Gilchrist Chevrolet. More

Loved them Me and my husband loved the service we got at this dealership and will be going back to buy all of our future Chevrolet vehicles through them. Me and my husband loved the service we got at this dealership and will be going back to buy all of our future Chevrolet vehicles through them. More