Sunset Chevrolet

Service for life Chevrolet, got oil change and minor recall Service center opened garage door ,drove in out of the cold weather .Vallet service was great they knew about recalls and oil change. Gave me an idea Service center opened garage door ,drove in out of the cold weather .Vallet service was great they knew about recalls and oil change. Gave me an idea of how long it would take (2.5hr)had contact number and was called /text about an 1 hr1/2 later that they had finished with my Colorado and it was ready for pickup. Walked back from Berryland restaurant (GREAT breakfast &Service) Truck was pulled up and all was work explained and if there was anything else I needed to know or questions I may have ...guest call or stop back by.Overall positive and helpful crew.... More

Convenient and timely Flexible to change my appointment and fast service. Cordial service representative who also talked to me about Chevrolet quality for 2018 as well as K Flexible to change my appointment and fast service. Cordial service representative who also talked to me about Chevrolet quality for 2018 as well as KBB award More

Engine light on Sunset got me in the next day. It’s a new car and engine light was on. Sunset gave me a rental for the day. Sunset got me in the next day. It’s a new car and engine light was on. Sunset gave me a rental for the day. More

Always flexible Because I work out of state and only drive my vehicle home once and a while. It s hard to find anyone who can or is willing to work on my truck when I Because I work out of state and only drive my vehicle home once and a while. It s hard to find anyone who can or is willing to work on my truck when I’m home. I have never had a problem with sunset and the customer service DEPT. More

Survey Commented before and was asked to call, called but no one wanted to hear what I have to say. I use this dealership as little as possible and would no Commented before and was asked to call, called but no one wanted to hear what I have to say. I use this dealership as little as possible and would not recommend it. More

Oil change/Tire rotation Service and people are always great. Super nice, attentive. They always make sure I’m completely aware of everything they are doing. No surprises. Gre Service and people are always great. Super nice, attentive. They always make sure I’m completely aware of everything they are doing. No surprises. Great place to do business. More

excellent customer service very good and experienced guys. Attention to detail is excellent. I highly recommend sunset Chevrolet. Service was good. They took extra time to show very good and experienced guys. Attention to detail is excellent. I highly recommend sunset Chevrolet. Service was good. They took extra time to show me how car works More

Good learning experience Business rating withBBB I bought my previous Tahoe here so thought I would keep the business local. Also they got the vehicular I was looking for Business rating withBBB I bought my previous Tahoe here so thought I would keep the business local. Also they got the vehicular I was looking for More

Started great, ended horribly We had found a used 2013 Tahoe online, which we thought was priced in the market average and appeared to be in good shape. We live more than 120 miles We had found a used 2013 Tahoe online, which we thought was priced in the market average and appeared to be in good shape. We live more than 120 miles away from the dealership, so began to email back and forth with a salesman (Paul Armstrong). We passed our trade-in info and further information on the Tahoe back and forth and we were given a "starting" OUT-THE-DOOR price for the Tahoe. We felt it was a reasonably conservative but fair number and justified the trip south to drive the Tahoe and discuss further. Unfortunately, when we arrived Paul was not working that day so we began working with another salesman, who also appeared to be very helpful and accommodating. We drove the Tahoe and everything looked good, it drove well, and hit all of our needs. The only issue was that the mileage on the vehicle was nearly 5000 more than what was listed online. When it came time to discuss numbers, not only did they back track on the offer I had received on our trade ($1000), but they were unwilling to budge on the list price of the vehicle, even with the mileage discrepancy, and past email correspondence. When we gave them our 'max' budget (less than $800 off from what they wanted) the sales manager (Shawn Kennedy) proceeded to tell us we were "wasting his time" and "you just need to get out", he then grabbed all the paperwork off the desk, crumpled it up, threw it in the trash and walked away, leaving us sitting at the desk... I was dumbfounded. Never have I been treated like that at a car dealership, or anywhere in the business world for that matter. There are times when the numbers just don't work for both parties, and the typical response is to say, "I'm sorry, that number just doesn't work for us"... and that would have been acceptable. To make matters worse we had not yet received our keys back for our trade in vehicle, so we were left to wait in the lobby for another 10-15 minutes while they were tracked down and returned to us. It was an incredibly disappointing end to a long drive/day, and what we felt was a promising family vehicle. More

Repairs done right the first time! Sunset honored a 15 year old warranty on my truck. Repair done right. Very happy. I like that dealer service is so fast and guaranteed. Sunset honored a 15 year old warranty on my truck. Repair done right. Very happy. I like that dealer service is so fast and guaranteed. More