Sunset Chevrolet

Terrible Service Experience Took my Diesel PU in for " Check Engine Light" . It took 36 days to figure out I had a bad Sensor. My biggest complaint was lack of communication and Took my Diesel PU in for " Check Engine Light" . It took 36 days to figure out I had a bad Sensor. My biggest complaint was lack of communication and no urgency to fix my vehicle. Over the past 25 years I have used Sunset Chevrolet to repair all my Vehicle problems. Up until this visit I'd never encountered such terrible service. I'm not sure what is going on within there service department. On two occations I tried to contact Tim the service manager but recieved no call back. I hope no one has to go through my frustrated experience. More

So far so good I purchased a 2018 SS 1LE Camaro in late June 2018 only weeks before the 2019's came out to get a good deal being a year end model closeout...btw..( I purchased a 2018 SS 1LE Camaro in late June 2018 only weeks before the 2019's came out to get a good deal being a year end model closeout...btw..(very few 2018 SS1LE models left anywhere in late June in the color you want lol )... Sunset Chev didn't have the 2018 model I wanted on the lot but David G went above and beyond to find me the model I wanted. David even searched out of state to find the right Camaro for me and it was delivered around the time expected so my buying experience was a positive one so , ..so far so good. I haven't dealt with the service department yet but I will post my reviews after every visit there. More

Great Service SUnset Chevrolet has reminded me when it is time for servicing and when there is a recall and what it is and then they have fixed the problem. I am p SUnset Chevrolet has reminded me when it is time for servicing and when there is a recall and what it is and then they have fixed the problem. I am pleased with their work thus far.my car make is a Sonic, I did not see it in the list of choices. More

Bad service 2015 Colorado Took my truck in for an oil change and asked if they would rotate the tires. I was told when I picked the truck up that the tires we 2015 Colorado Took my truck in for an oil change and asked if they would rotate the tires. I was told when I picked the truck up that the tires were not able to be rotated as there was too much tread depth difference between front and rears. These are fresh Michelin’s so I took it to a tire shop. There was only 1. Thousands of a difference. Tire store said they were just lazy. If I can’t depend on them for service, why go? I will not be buying another truck from them. More

Outstanding experience My service rep was clear in explaining all repairs and costs. She got me a rental car and my truck was done later that day! My service rep was clear in explaining all repairs and costs. She got me a rental car and my truck was done later that day! More

Horrid experience It's difficult to know where to start with how awful an experience we have had at Sunset. We bought a brand new Silverado Memorial Day weekend. It was It's difficult to know where to start with how awful an experience we have had at Sunset. We bought a brand new Silverado Memorial Day weekend. It was in transit and supposed to be delivered June 2nd. We got the vehicle the 29th of June. My wife and I had to call and text over and over again to get status updates. No proactive approach was taken to update us. We finally had enough work and asked to speak to the sales manager. He left us a voicemail, and when we tried to call back, we were transferred to someone else's voicemail. No one called us back. This is short version of our horrid experience with the sales department. Now onto the service department. We were supposed to be able to drop the vehicle off during business hours on the fourth of July in order to get a bed liner sprayed. This also took multiple calls to set up. When we got there the gates were closed. Someone behind the gate identified herself as an employee but had no identification, so we waited to make sure she could open the shop to store our vehicle. She stated that it was slow, so they closed early. This week we also have a leak in our tire. I took the vehicle in because the service department said they could look at it quickly. I arrived to the comments of, "could you leave it here for a couple hours?" After explaining the need to get on the road for a family vacation in Oregon, they did look at the tire. They said the tire was fine. It lost air as we were traveling in Oregon. It is now at another dealership awaiting review. We are stranded in Oregon with out of town guests and our toddler. This is by far the worst purchasing experience our family has experienced with any material item. Also, I have the opinion that they don't care about the safety of the vehicles they service either, given our experience with their willingness to hand over a vehicle with a tire problem without diagnosing and resolving the issue. I hate to imagine what would have happened if there were a catastrophic failure of the tire of a vehicle filled with people and a toddler. The expectations are constantly falsely set, the follow up is non existent, service is incomplete, and the products are faulty. Please avoid this place at all costs. More

Great service helpful and efficient got everything done I asked them to do. Would recommend them. Bought my car here, and only serviced it at Sunset 😁 got everything done I asked them to do. Would recommend them. Bought my car here, and only serviced it at Sunset 😁 More

My favorite Chevy Dealer Always great service with friendly and knowledgable people. I usually wait for oil changes and service, rarely over an hour and sometimes if you catch Always great service with friendly and knowledgable people. I usually wait for oil changes and service, rarely over an hour and sometimes if you catch them just right it only takes 30 min to get a quick oil and filter change plus safety check. Can't go wrong at Sunset Chevrolet More

2013 GMC duramax nothing but problems We recently purchased a 2013 truck from Sunset Chevrolet, less then 2 months of Ownership the truck has been in their shop 6 times. Now they are te We recently purchased a 2013 truck from Sunset Chevrolet, less then 2 months of Ownership the truck has been in their shop 6 times. Now they are telling us the Turbo is going out. The sales department and service department just tell us what they think we want to hear and don't give us any real help. Not happy! A $50.000 truck And we can't drive it without the engine light coming on. More

The Service Department was great. They were very nice. I am b so thankful for the time extended in service department. Because of my unusual work schedule it was very hard for me to schedule an appointment I am b so thankful for the time extended in service department. Because of my unusual work schedule it was very hard for me to schedule an appointment. They were very courteous and nice. Thank you. More