Sunset Chevrolet

Replacement of parts The billing is unclear. I took my truck in because of what I thought maybe a transmission problem but was a fuel pump. The confusion was that the pape The billing is unclear. I took my truck in because of what I thought maybe a transmission problem but was a fuel pump. The confusion was that the paperwork said a transmission fix when it was a fuel pump. They were unable to explain and with the charges being higher then I thought I still think they charged me for a transmission protecen though it was fuel pump. They also charged 500 for seal replacement. Did they need to be changed? When you think they are playing with what they are charging it makes you uneasy. More

Rear hatch latch repair Along with an oil change I also needed to have my rear upper hatch latch fixed. They were able to fix it to my satisfaction. Along with an oil change I also needed to have my rear upper hatch latch fixed. They were able to fix it to my satisfaction. More

Easy Peasy Lemon Squeezy! Sunset Chevrolet Service Center in Sumner, WA makes the service completely hassle free! They notify me of any necessary upcoming maintenance and they Sunset Chevrolet Service Center in Sumner, WA makes the service completely hassle free! They notify me of any necessary upcoming maintenance and they leave it up to me to choose how frugal to be with my vehicle. I like that - no soliciting, no pressure! In addition, I watch my keys transfer from one person to another in the smoothest way possible...I rarely see that type of teamwork at any job these days. This allows for an extremely efficient experience. Lastly, I drive an hour and a half for my service here...they have been too good to me. I honestly appreciate it Sunset...Thank you! More

Poor Service Customer Service I'm very disappointed with my service my 2015 vehicle has been given since I bought it in November 2015. When I bought it I told the sales rep. Ygat I I'm very disappointed with my service my 2015 vehicle has been given since I bought it in November 2015. When I bought it I told the sales rep. Ygat I would be using the vehicle as my work vehicle. A few months after using it for work. I had major issues with the transmission. Then within the 4 months. The car was acting up again this time it was the water pump. Plus it took them about a week to get it back. Now Itook it in as the heater stopped working. I took it in on Wednesday and my appointment was at 8 am. I didn'tget a call about my vehicle until 2:30 pm. They asked if I put in antifreeze recently. I told them yes right before taking it in. Then I asked, "is it going to be covered by the extended warranty?" There response we haven't checked. Finally around 5 pm and about 400 dollars later. My wife drove the vehicle home. When she got home the engine was smoking. Of course Sunset was closed. So my wife took it in yesterday. (Friday). The service department made it seem like impossible task to give her loaner car. As she was already late for work. We finally have the vehicle back. Not sure what will go wrong next. My told me every time she takes the car in for any issues. More

Service Store was clean. Team was friendly and service was fast. I appreciate them being able to help me through any issue I have. Thanks sunset for being Store was clean. Team was friendly and service was fast. I appreciate them being able to help me through any issue I have. Thanks sunset for being awesome. More

Great dealership! Great service, excellent and friendly sales staff. Steve is the friendliest guy and so knowledgeable. He helped me with not only the financial part of Great service, excellent and friendly sales staff. Steve is the friendliest guy and so knowledgeable. He helped me with not only the financial part of the decision but with the warranty and had great advice with after market parts. More

Grey experience We really enjoyed our experience with Sunset Chevrolet. Everyone was very nice and friendly. We will be back when we need to buy our next car! We really enjoyed our experience with Sunset Chevrolet. Everyone was very nice and friendly. We will be back when we need to buy our next car! More

Service I like these guys. Very professional. I would use them again. I have always had a great experience with Sunset. Highly recommend their service depart I like these guys. Very professional. I would use them again. I have always had a great experience with Sunset. Highly recommend their service department. More

Wonderful My car broke down & the service center was great. I was able to have the tow truck drop my car off. Mason had great customer service from the time he My car broke down & the service center was great. I was able to have the tow truck drop my car off. Mason had great customer service from the time he called me to get details about my car, to the time my car was ready for pick up. I was thankful that Mason offered me a service loaner while my car was still being serviced, even if it was for one day. My car is running great again. More

Friendly and helpful The staff and maintenance folks are very friendly and helpful. The communication on what has been agreed to be done is not always the best, ensure th The staff and maintenance folks are very friendly and helpful. The communication on what has been agreed to be done is not always the best, ensure they documented all agreements on what needs fixed in the computer system and who the agreement was made with as well as who is responsible for paying for what. I have the oil change for life and was the last appointment on a Friday night, ask specifically to have all my tires inflation checked and it never got done, makes me question what else they did not check. I hope I did not make a mistake buying my truck from this dealership. More