Sunrise Volkswagen of Fort Pierce - Service Center

Courteous, prompt, easy to schedule, decent waiting area, good Wi-Fi, well and clearly marked. good Wi-Fi, well and clearly marked. More

Very pleasant and upfront Explained the whole procedure Of what was wrong with the car and gave me options on repair Of what was wrong with the car and gave me options on repair More

Jonathan took care of my car quickly and was very professional. He answered all my questions and was very patient. professional. He answered all my questions and was very patient. More

Some of their customer service sucks . Got oil change twice and end up with a leak. Got oil change twice and end up with a leak. More

It took more than 2 hours. They removed the upper engine guard without warning. I called and they told me it could be replaced, but they didn't know when it would be. I doubt i They removed the upper engine guard without warning. I called and they told me it could be replaced, but they didn't know when it would be. I doubt it's true. More

Our service technician, Scott, was very informative with questions we had. He was very courteous and professional. My daughter can rest assure that Scott will provide her the est service possible. questions we had. He was very courteous and professional. My daughter can rest assure that Scott will provide her the est service possible. More

Sunrise Volkswagen is probably the worst dealership I have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in gener have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in general. They, like all the other dealerships, make promises and cannot deliver. I’ve had 3 issues with my 2024 Tiguan within 7 months. They were able to correct 1 of them, simply because it was a recall issue. The other problem was escalated to Volkswagen headquarters after the service department could not even begin to find the problem. After speaking with a “specialist” at Volkswagen headquarters for over 6 months the problem still exists because Volkswagen is clueless. The current problem I have has not been resolved either. I took the car to the dealership on 2/12/25 and I finally reached out to them on 2/21/25 to check the status since I had not heard anything from them since I took the car in. I was not surprised when the service advisor told me they could not determine the problem and they might have to escalate it to a Master Technician from Volkswagen. I am not sure about the knowledge of the technicians at Sunrise, but the entire service department seems clueless when I’ve taken my car in. Not only can they not service my car, the customer service is lacking as well. To get no updates for over a week and have to call them is not what I expect in a business providing customer service. To purchase a brand new car and pay good money and not get service is very disappointing. The problem that was addressed first has to do with the navigation system not working. This is a feature that I paid for when I purchased the car. This is a problem with Volkswagen and their product. They are selling cars with faulty equipment to people. I have tried approaching the salesman manager, but of course they are of no help. The sales department only knew you when they were making the deal and once the deal was sealed, they were through. I have owned several makes and models of cars throughout my years. I have NEVER experienced issues such as these and to get no answers or resolutions is just not right and very frustrating. I would never own another Volkswagen product and I would not recommend Sunrise Volkswagen to anyone. I basically paid money for a car with features that don’t perform and I dealt with a dealership that cannot resolve their products issues. More

Fast efficient service ! ! Appreciate the courteous service advisors and the attention to detail. Highly recommend ! Appreciate the courteous service advisors and the attention to detail. Highly recommend More

Scott was incredible and helped me understand all my options and guided me through my decisions. options and guided me through my decisions. More

My 2023 VW Tiguan has issues,after the Tiguan warms up when I stop at a Traffic light the engine shakes a lot brought in in and they said the transmission mount was broken but it still shakes, they said t when I stop at a Traffic light the engine shakes a lot brought in in and they said the transmission mount was broken but it still shakes, they said they could find nothing wrong with the car.Really!! More