Sunrise Volkswagen of Fort Pierce - Service Center

I called this dealership because I received a letter in the mail about 2-3 weeks ago regarding a(n) urgent fix on my 2017 Jetta. Today my car started leaking gas all over my driveway so I called this deale the mail about 2-3 weeks ago regarding a(n) urgent fix on my 2017 Jetta. Today my car started leaking gas all over my driveway so I called this dealership to chat about getting my car in to get fixed. Keep in mind I have a 75,000 mile warranty I paid extra for. This guy I was chatting with in the servicing department couldn’t care less, told me it was a known issue and to bring my car in but wait... it’s something they can’t fix now.. so I asked well do you have a car that I can use since it can’t be fixed. “No, we don’t” so why am I bringing my car to you guys then? I told him I’m good I’ll call another. Before I could even finish my sentence he hung up, I was pissed. I called the Stuart Volkswagen, they told me it is a known issue but for now we will do what we can to fix the problem until we receive the parts necessary or we can give you a loaner vehicle. Very polite, understanding. The fort pierce Volkswagen is somewhere I’m NEVER taking my car. More

Grant in the Service department is so down-to-earth and pleasant, I feel like he is 100% on my side and always looking out for my best interests. I can sense when it's the opposite, Bravo to Grant with hi pleasant, I feel like he is 100% on my side and always looking out for my best interests. I can sense when it's the opposite, Bravo to Grant with his outstanding demeanor and character. More

I came in to check on a specific problem and they did a full review of the entire car. But as they said, I would not be charged and they did not charge me. full review of the entire car. But as they said, I would not be charged and they did not charge me. More

This was my second visit to Sunrise VW Service Department. The first visit (mid-November '20) was for multiple problems on our 2015 Jetta TDI (that another VW Dealer could not find or correct.) Mo Department. The first visit (mid-November '20) was for multiple problems on our 2015 Jetta TDI (that another VW Dealer could not find or correct.) Most of the issues were resolved, and everything appeared to be great. In mid-December, at a regularly scheduled service by a local shop, it was discovered that some hardware had not been reinstalled - but left below the windshield on the wiper tray (under the hood). All the parts were re-installed in their respective places by the local shop - except one bolt. A call to Sunrise VW was made about the leftover bolt, which they said was not needed since it had been replaced by a new one during the previous repair. A week later the CEL came on, with a code indicating a sensor problem in the emissions system (that had just been replaced at the last repair visit at Sunrise VW.) Another call was made to schedule a service visit the following week, which was Christmas week, and we were told to drop-off the car and leave it a few days because they were completely booked for that week. When we arrived they were surprised we were there, and tried to say we didn't have an appointment and were not told to drop it off. We didn't argue, just left it with them, and asked them to do their best. The following day we got a call to pickup the car, that a part had been ordered, and would be several days arriving due to the holidays, but the car would be safe to drive. A week later (New Year's Eve) the CEL came on again, the engine lost power, and the car would not accelerate above 25MPH. Since we were close to Sunrise VW, we dropped-off the car and left it for repairs. Our overall experience with Sunrise VW to this point has been good. Our first experience in November with Sunrise VW was excellent, due to the professionalism, friendliness, and ability to resolve a long list of repairs needed in less than a week. The last visit of Christmas week was disappointing, mostly due to the attitude we were faced with, and the lack of ability to successfully complete the needed repairs. Due to the holiday season being busy and demanding, we were somewhat understanding, although professionalism & character should remain a constant - regardless of any situation. A talk with the Service Manager at a later date resolved our concerns - or this review would not have been as good or as highly rated. More

Got my car in and out with a smile and without trying to aggressively up sell me on additional items. Will definitely return for future needs. aggressively up sell me on additional items. Will definitely return for future needs. More

I have had an ongoing problem with my VW Beetle Convertible my dealings with the service dept. has been pleasant. Grant has gone over and above each time. I have hopes that my last appointment wher Convertible my dealings with the service dept. has been pleasant. Grant has gone over and above each time. I have hopes that my last appointment where they had my car for 6 weeks may have corrected the problem. (Fingers crossed). I will always use Sunrise VW for service. They will get lots of free advertising for there great service dept. Thank you also to the Service manager for listening to me and following thru with my problem. Joan Carley 🙏 More

Very friendly, helpful and knowledgeable staff. They had us in for service and back out much more quickly than I anticipated even with a thorough inspection of the vehicle. Answered all the questions I had. us in for service and back out much more quickly than I anticipated even with a thorough inspection of the vehicle. Answered all the questions I had. More

Great job fixing my car it would of been nice if they pulled my car up when I picked it up. I had to walk the lot and find my car pulled my car up when I picked it up. I had to walk the lot and find my car More

I noticed on the website one of the amenities was a car wash. But I did not get one and was really hoping to get one. wash. But I did not get one and was really hoping to get one. More

Very good job I was very pleased with the work and time in service. My car was fixed less than the estimate and runs perfect. in service. My car was fixed less than the estimate and runs perfect. More