Sunrise Volkswagen of Fort Pierce

In December of 2017 I purchased a 2015 Jetta TDI from an expired lease, along with a 72-month extended warranty for my wife's use while I was out of town working as an airline pilot on a regular basis. The expired lease, along with a 72-month extended warranty for my wife's use while I was out of town working as an airline pilot on a regular basis. The car had 28k miles on it, but needed some repairs. After several trips to another dealer, who did not complete all the needed repairs (and who was difficult to deal with), I decided to try Sunrise VW in Fort Pierce. Before going there I made a call to the Service Department, and spoke with Jon, explained the history & current situation, and asked if they could help. Consequently I decided to give Sunrise VW a try. I was pleased/surprised to get the car in right away for service, and was fortunate enough to meet Jon, who remembered the conversation, and patiently listened and made extensive notes for the service order. If the issues weren't clear, he asked great questions for clarification. My biggest concern was getting everything repaired, regardless of time or cost, and told him I would leave the car with him as needed, to call if there were questions, or when the car was repaired and ready for pickup. When I received a call the car was ready for pickup I mentioned an additional issue that I had forgotten to list when the car was dropped-off, and asked if they could check that as well before I came to pick it up. Later that same day when I picked the car up, everything had been completed. My wife & I walked around the dealership, and were impressed about how nice & attractive it was, and how friendly (and not pushy) everyone was, as well as the nice selection of new & used vehicles on display. The charges for the repairs were fair and explained in advance, so there were no surprises. After driving the car for a week now, all the issues appear to have been resolved. My original expectations were low due to previous experiences, but the result at Sunrise VW was more than satisfactory with every issue being completely resolved in a timely manner with a caring, professional friendliness that speaks volumes to customers like me. All I can say now is, "Thank You!" for your help, professionalism, and friendliness. You (all) have renewed our faith in the VW brand of autos, which are fun & economical to drive, and have great looks, as well! (RK) More

fast, accurate, reliable. thanks to Volkswagen sunrise. specially to Grant. always helps a lot. I I I I I I I I I I I specially to Grant. always helps a lot. I I I I I I I I I I I More

Dealership made it very easy to do business with. They were attentive and listened to my preferred method of communications. I was in and out with my trade and lease in under 90 minutes. Would definitely were attentive and listened to my preferred method of communications. I was in and out with my trade and lease in under 90 minutes. Would definitely recommend. More

By far the best experience I’ve had with any car dealership, friendly and get the job done for there customers anyone in my family or friends I’m sending their way! See Edgar!!!! dealership, friendly and get the job done for there customers anyone in my family or friends I’m sending their way! See Edgar!!!! More

Had a check up and Oil change. Everything went well and in a timely manner. No complaints, only praises!!! Grant was professional, kind and knowledgeable. in a timely manner. No complaints, only praises!!! Grant was professional, kind and knowledgeable. More

Excellent service Department experience, the service advisor was very professional. An outstanding job by the service technician , very precise and complete. Thank you for the easy and professional ca advisor was very professional. An outstanding job by the service technician , very precise and complete. Thank you for the easy and professional care for me and my vehicle. More

Salvatore was awesome! Very helpful. He showed us features on our Atlas that our original salesman in Lakeland didn't. Our service manager was also very good. This was our first time here, we will features on our Atlas that our original salesman in Lakeland didn't. Our service manager was also very good. This was our first time here, we will be back! More

Service Dept. very accommodating and friendly. Dealership was clean and attractive. Service staff was nice. The only complaint I had was I was supposed to be emailed a recap of the service and Dealership was clean and attractive. Service staff was nice. The only complaint I had was I was supposed to be emailed a recap of the service and issues that were identified. Still have not received. Other than that it would be 5 star. More

Very pleased with Sunrise VW, I had a recall, they fixed it promptly, they also replaced a key fob for me, great service! Thank you it promptly, they also replaced a key fob for me, great service! Thank you More

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