Sunrise Volkswagen of Fort Pierce | Page 129

Pros: Courteous staff. Great service! The tech found a leak that my car has had since I purchased the vehicle (No other dealerships told me about it). Cons: $100 for an oil change is much to pricy. leak that my car has had since I purchased the vehicle (No other dealerships told me about it). Cons: $100 for an oil change is much to pricy. More

Friendly staff and helpful. Willing to meet your time request. Worked to meet my price. Very helpful with explaining the car and the advantages of a VW. I had always been a Buick, Oldsmobile driver in t request. Worked to meet my price. Very helpful with explaining the car and the advantages of a VW. I had always been a Buick, Oldsmobile driver in the past. Did a great job for the dealership More

Nice dealership, nice salesmen, and the truck was everything we were wanting. We paid the asking price for the truck, but then small print add-on costs (paint protection, interior protection, auto-t everything we were wanting. We paid the asking price for the truck, but then small print add-on costs (paint protection, interior protection, auto-theft device) which we didn't request were put in place. Despite this, we agreed to those costs, wrote the check, and then discovered at the final close-out they wanted addition money for titling/registration (paying a third party to title the truck in our state). No deal at that point and we walked away. The salesman, Edgar, encouraged us to return and said the check we wrote would be sufficient; so we drove away with the truck. Now we're back home, 3,000 miles away, and the hosting company for the auto-theft device is telling us the dealership did not install the auto-theft device for which we paid. The third-party titling company is telling us we need to go to DMV to get VIN verification and have the truck SMOG'd ... documentation to then be sent to the third party to complete getting it titled. If we're going to DMV to get the VIN verified, we could very well be titling the truck ourselves and save us the extra $ paid to the third party. Three weeks after buying the truck, the dealership still has not resolved the auto-theft device discrepancy and title to the truck still has not been transferred to us. Nobody from the dealership has followed up on our calls to get them resolved. We are now enlisting the support of an attorney in Florida to get the remedy. More

Great sales and service team very attentive, friendly non pressuring. The whole buying experience was quite pleasant! I would highly recommend car shopping or service here pressuring. The whole buying experience was quite pleasant! I would highly recommend car shopping or service here More

I called this dealership because I received a letter in the mail about 2-3 weeks ago regarding a(n) urgent fix on my 2017 Jetta. Today my car started leaking gas all over my driveway so I called this deale the mail about 2-3 weeks ago regarding a(n) urgent fix on my 2017 Jetta. Today my car started leaking gas all over my driveway so I called this dealership to chat about getting my car in to get fixed. Keep in mind I have a 75,000 mile warranty I paid extra for. This guy I was chatting with in the servicing department couldn’t care less, told me it was a known issue and to bring my car in but wait... it’s something they can’t fix now.. so I asked well do you have a car that I can use since it can’t be fixed. “No, we don’t” so why am I bringing my car to you guys then? I told him I’m good I’ll call another. Before I could even finish my sentence he hung up, I was pissed. I called the Stuart Volkswagen, they told me it is a known issue but for now we will do what we can to fix the problem until we receive the parts necessary or we can give you a loaner vehicle. Very polite, understanding. The fort pierce Volkswagen is somewhere I’m NEVER taking my car. More

The salesman worked his tail off in our behalf.The The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The vehicle we requested to test drive to purchase had a dead battery— They attempted to jump it but it was needing replaced. Why wasn’t this vehicle along with the other 2020 vehicles checked and prepared for the Big 0% event? We appreciated the free snacks and coffee available. That was extremely thoughtful! Things I would include is a Pepsi machine for workers as well as customers to purchase. We spent over four hours there for our purchase. Plus, we had made an hour and a half drive to get to the dealership from our home. The paperwork extended far over lunch time. We would have gotten lunch and returned but, we needed to sign lots of paperwork. The dealership Website was the very best one we found in our car search in Florida! Super job! A sad issue for us is the dealership fees charged. We compared our purchase to a purchase of a Chevy Traverse SUV new. And, the dealership fees are far more expensive. Registering of title fees...fees your dealership imposed not state / government imposed title fees. The dealership had already made an absorbent amount of money for the cost of the vehicle we purchased. Then the additional fees your dealership settled upon adding for handling the registration was an amount that discourages us from further purchases with your dealership and our track record for trading or purchasing new vehicles is generally every year and a half. Plus, we have family and friends ask us how we like our new vehicles. Two addition couples purchased a Chevy Traverse because of our sharing what features we loved about the vehicle when we purchased it. Two different couples have been considering purchasing new vehicles and have asked us specifically about our VW SUV purchase. Our experiences do make a difference in word of mouth testimonies and sharing of information. Additional suggestion for this dealership would be for the dealership to purchase promotional advertising on free ink pens through the sales. It helps the purchaser to recall Dealership name and have websites & phone numbers at their fingertips when asked by others about the dealership or when a question arises. Those can be written off as advertising. It has been nearly a month and we have not heard a word from our car loan bank. It would be helpful to encourage banks to make contact with their new clients within a shorter window of time. More

Grant in the Service department is so down-to-earth and pleasant, I feel like he is 100% on my side and always looking out for my best interests. I can sense when it's the opposite, Bravo to Grant with hi pleasant, I feel like he is 100% on my side and always looking out for my best interests. I can sense when it's the opposite, Bravo to Grant with his outstanding demeanor and character. More

Excellent people to do business with( as far as sales), haven’t used the service department yet so we’ll have to see if they meet up to Edgars standards. haven’t used the service department yet so we’ll have to see if they meet up to Edgars standards. More

I came in to check on a specific problem and they did a full review of the entire car. But as they said, I would not be charged and they did not charge me. full review of the entire car. But as they said, I would not be charged and they did not charge me. More

Everyone was professional and pleasant to work with. The purchase of the new vehicle took an inordinately long time, but I've been pleased with it. purchase of the new vehicle took an inordinately long time, but I've been pleased with it. More