Sunrise Toyota

I traded in a 2008 tundra a forgot to remove a few aftermarket items. 3 days later when I realized I called and Alan said its a done deal. This is my 3 vehicle since 2005 I bought from sunrise. IT aftermarket items. 3 days later when I realized I called and Alan said its a done deal. This is my 3 vehicle since 2005 I bought from sunrise. IT may be my last.. More

I just trade in a 2006 Toyota RAV4 and purchased a 2014 Toyota Highlander. I am very glad with the service and price of Sunrise Toyota. Nelson Martin was very helpful, very informative and very friendly. I Toyota Highlander. I am very glad with the service and price of Sunrise Toyota. Nelson Martin was very helpful, very informative and very friendly. I will recommend this dealer to all my friends and family. More

I recently purchased a Toyota Plugin Prius from Sunrise Toyota. I was really nervous since this was my first experience buying a new car, but Leigh and Augie made the process easy and stress free! Inwould Toyota. I was really nervous since this was my first experience buying a new car, but Leigh and Augie made the process easy and stress free! Inwould definitely recommend buying a car from Sunrise Toyota. More

Deal required an out-of-state delivery. It was quick and very convenient, door-to-door service. Dropped off the new, took with them the old. Couldn't be a better experience. Great management, sales, and very convenient, door-to-door service. Dropped off the new, took with them the old. Couldn't be a better experience. Great management, sales, and finance team. More

Steve was great! We couldn't be any happier with a sales person. He's honest, trust worthy, very helpful. As long as he's at Sunrise Toyota, he will be our sales man. He checked on the vehicle during sales person. He's honest, trust worthy, very helpful. As long as he's at Sunrise Toyota, he will be our sales man. He checked on the vehicle during the cold spell and noticed a crack going up the window and had it replace. When I got home, I noticed that there were new tires on the vehicle. Georgia went above and beyond any other Finance Director would. I'm so grateful for all of her help and knowledge. I am definitely buying all of my vehicles here from now on. I just can't say enough on how grateful I am for Georgia's help. This is the best experience I have had when purchasing a vehicle. More

When my husband and I first went to Sunrise Toyota, we had a bad experience with Kevin Giron. He is cocky and not a good sales person. I think his cockiness was brought about because of his recent promo had a bad experience with Kevin Giron. He is cocky and not a good sales person. I think his cockiness was brought about because of his recent promotion. He didn't let me explain what we wanted and he keep saying "then go with your bank" because of what my bank told me we should expect and accept during the negotiation for the new car we wanted to purchase. Isn't the customer always right? When we walked out the door after I refused to speak to the supervisor because Kevin Giron probably gave him his story, Bruce Rabin came out to us and apologize and told us that he would take care of us. Bruce is very nice and professional. He introduced us to Steve Gonzalez to help execute the sale. LOVED Steve. He is very knowledgeable, honest and a great sales person. My husband liked him too. It was easy to trust him. We were also introduced to the Finance Manager Benjamin M. Cella. A very nice, knowledgeable person. I am a nice person and my husband is much nicer than me. If I feel you are treating me the wrong way or disrespecting, I am going to let you know. Unfortunately, Kevin's attitude was the wrong attitude and he was not nice. My husband who is very laid back and super nice and patient thought that Kevin was being very annoying by repeating what I said above and being arrogant. I would have rated everything GREAT if I had dealt with Bruce and Steve when we first visited Sunrise Toyota!!!! More

The sales person that I worked with was wonderful. The finance deal we agreed at our initial meeting was not what we got in the end though. The finance person I dealt with initially was professional and finance deal we agreed at our initial meeting was not what we got in the end though. The finance person I dealt with initially was professional and seemed to know what he was doing. During the "paperwork" meeting I pointed out an error he had made which was in my favor. He reduced the price of the car by an amount he shouldn't have. i told him there was an error but didn't tell him what it was, but he couldn't figure it out and I said fine, let's sign the paperwork. We did and I left happy. All's fair in love and war, they aren't gonna tell me I'm overpaying right and I was able to recoup the $400 they tacked on for registration so I was content. A week or so later, I got a call from the finance person I dealt with saying there was a problem with the paperwork and that I needed to call. I returned the call twice and never heard back. Then I received a voicemail from Lisa Lomenzo asking I sign and return paperwork cancelling our initial deal which increased the residual value of the car. I immediately called Toyota credit to verify everything was OK as I'd already paid my first month's payment and they said it was. Wanting to find out what all the calls were about, I finally got Lisa Lomenzo on the phone. She lied and said the finance person entered the depreciation twice therefore reducing the residual value(pay-off at the end of the lease). She basically tried to confuse me with a bunch of garbage and it didn't work. I told her this was crazy and she accused me of calling her crazy and stupid and claimed she couldn't be stupid because she was the finance director at two Toyota dealers. Uhhh...Since when does your title make you smart? I would have re-signed and cancelled the initial paperwork, but she not only lied to me about the reason (they clearly messed up) but she insulted me as well on the phone and then hung up after spewing multiple profanities and basically telling me I was a bad person for getting a good deal. I would NEVER recommend anyone ever buy a car from this place and specifically would never deal with Lisa Lomenzo. I was amazed how unprofessional she was. I am a professional with my own business and if I ever treated a customer or client like that, my business would be done. I'd be kicked to the curb like the trash I was. If anyone that worked for me ever treated someone like that, they'd be fired on the spot. If I were her boss, she'd be looking for a new job. I also called Gary Farley, the GM of the dealer, and left a voicemail complaining and never heard back. It makes you wonder if there is any accountability in their management structure. I researched who the owner of the dealer was and contemplated contacting them because I was furious. I hope the good people over there find a better place to work as I can't see them doing much business. I couldn't stop thinking that if the tables were turned and I realized that I over-paid for my Toyota and called them a week later trying to get money back how badly they'd probably be laughing at me. When you go in there and buy a car, just make sure you realize they'll be laughing at you when they are done ripping you off. Score on for the little guys here. That said, I love my Toyota, but I'll never step foot in Sunrise Toyota ever again. These people were so angry, it was amazing. If anything happens to my car or my residence after this note is posted, I'll know where to point the authorities first. More

Overall 11 hours experience from inquiry to purchase was horrible Make sure if you go then your Sales manager should not be Kevin Giron,, who do not know anything for each question you ask he just go out horrible Make sure if you go then your Sales manager should not be Kevin Giron,, who do not know anything for each question you ask he just go out to check with seniors and take too much time..and not have good behavior to talk,,, Finally they taken approximately $2000 extra than what was the published deal for Lease on Toyota site due to misinformation on tradein,, and told unable to cancel the deal.. Never do Trade in with them,, other wise they will misinform till final purchase,, and will keep your car without adjusting anything from final purchase,,,,and will not return,,, It was a mental harassment till 1 and a half month even after purchase..they taken out the Toyota Financial Services review before I responded.. Finally I have much regret how can I finish this very bad deal... More

Nelson Martir is very friendly , knowledgeable, helpful person … He explains all the details you need to know about the cars and has an answer to all the questions ,thanks to him we got the car..=) person … He explains all the details you need to know about the cars and has an answer to all the questions ,thanks to him we got the car..=) More

Steve responded to my email immediately and was very persistent in a good way! He had me coming in for an appointment tonight, bu the car sold, but he was very competent and a great saleperson. would h persistent in a good way! He had me coming in for an appointment tonight, bu the car sold, but he was very competent and a great saleperson. would have bought car from him. Dan More