Sunrise Toyota

Excellent Experience Usually dealerships they do what is best for them. The team I worked with did what could work for me. They gave several options on what could work. De Usually dealerships they do what is best for them. The team I worked with did what could work for me. They gave several options on what could work. Definitely knew what a customer need. Even with their system down they finish the job. Would recommend and bring people over. More

Unprofessional, Misleading tactics, lack of customer service I visited the dealership interested in a used Toyota Tacoma, the vehicle is full of scratches, interior smells bad ( smoker), dirty( outside). Vehicle I visited the dealership interested in a used Toyota Tacoma, the vehicle is full of scratches, interior smells bad ( smoker), dirty( outside). Vehicle had a list of recalls , replaced chassis and leaf springs, rust Saleman (Will), treat me like a I was his buddy from High School, condescending ( No respect) and then they t lowball me in the trade in. Do yourself a favor a stay way. More

Excellent service and a personal touch I recommend this dealership because of their professionalism and service when we purchased our car. They made us feel special and went the extra mile. I recommend this dealership because of their professionalism and service when we purchased our car. They made us feel special and went the extra mile. Qing was an easygoing salesperson that made us feel comfortable and dealt with us fairly. He did everything to make the experience positive and we appreciate it. Ken did much of the work to get our insurance set up. And Marty worked with us on the financing. Good, fair people and a painless experience. More

My new dealership! I was so very impressed with all with whom I worked. Sunrise is lucky to have these pros in their employ! I am a new customer and have referred 2 pe I was so very impressed with all with whom I worked. Sunrise is lucky to have these pros in their employ! I am a new customer and have referred 2 people since I bought 6 weeks ago. More

AVOID BEFORE YOU END UP WITH A LEMON AVOID!!!!!!!!!!!!!!!!!!!! I wish that I could give this dealership 0 stars. Nevertheless, I want people to be careful with the dealership. They are fr AVOID!!!!!!!!!!!!!!!!!!!! I wish that I could give this dealership 0 stars. Nevertheless, I want people to be careful with the dealership. They are frauds. My sales person was Jason Jautze and the finance manager was Lisa Lomenzo. They both seemed very nice that first and I was content with the car. However, a week after I got the car the defogger was not working and the passenger airbag light came on. I contacted the dealership and they advised me to make an appointment with the service department to get it fixed. I made the appointment, took a day off from work to the car to be fixed. When I got there they said because the car is a Nissan and they are a Toyota dealership, (Lisa said) they would have to send it to a Nissan dealership for it to be fixed and it might take up to 2 weeks. Lisa advised me that I should take the car directly to the Nissan dealership and they would be able to fix it. I figured that it makes sense since I would be able to get the car fixed faster without waiting and I was not going to drive back to the Toyota dealership since it is very far away from where I live (50 Miles away). I took it to Nissan dealership on Northern Blvd. (they were very nice and professional), when I got there the, the service department said that my factory warranty expired at 38,000 miles and I would have to pay for the service by the hour ($275.00 per hour). I took the car and they fixed the problem but I had to pay to get it done. 3 months later, the car have been giving me some trouble that even the dealer cannot fix because they cannot detect the problem. I got so tired of trying to fix the problem that I decided that I will trade the car into a dealership that I live next to and get another car that is not a LEMON. I took the car to get appraised by an Acura dealership since I was trading in to get an ACURA. The guy appraised the car $3,000 less than what I bought it for. I figured that it was a good deal and I didn’t mind losing the $3,000 because I didn’t want to spend a lot of money every day trying to fix a problem that no one can fix. HERE IS WHERE THE REAL PROBLEM CAME IN THAT MADE ME WRITE THIS REVIEW, the ACURA dealership decided to pull a Carfax for the car. The car faxed showed that the car was owned by two owners and had two prior ACCIDENTS. The Carfax that was given to me when I bought the car had one owner and no accidents which made me buy the car. However, this is when it all came back to me, when I had asked for the Carfax at Sunrise Toyota, they said that their system was down and was unable to retrieve the Carfax. We came up with the agreement that since they couldn’t get the car inspected because it was Sunday. Jason volunteered to drive the car down to queens where they have another dealership in Forest Hills and we will finalize the paperwork so I made a down payment and again took another day off to pick up the car. When I got there he left the Carfax in the backseat of the car. Either the Carfax had been tampered with or it was an incomplete Carfax (which I was unaware of until now). Please keep in mind that this is my first car that I am buying at a dealership!!!! I have proof of phone calls, voice messages and emails requesting the car fax and the problems the car had when I had to make an appointment with the dealership. This dealership does not care about the buyer once they make a sale. I was given one set of keys for my car. Jason said that he would check to see if they have another and send it to me. I have made multiple attempts trying to contact the dealer. However, I always get the receptionist and she always tell me that Lisa and Jason are busy with customers or Jason is out in the lot and she cannot locate him, the receptionist said that she will give him the message and he will contact me. I have copies of all email, phone call, text and voicemail. I am now taking this to the next level and consult a lawyer in this matter since I have all the proof I need to start a case since I am stuck with a lemon and the car is not worth much. More

Thank you to Qing Hua Was a good experience, salesman Qing try hard to sell me this car jaja,everything was good thank you for your's time guys, Qing, Ben Was a good experience, salesman Qing try hard to sell me this car jaja,everything was good thank you for your's time guys, Qing, Ben More

Great Dealership I had a great experience at Sunrise Toyota. The salesperson was great, he showed me how to work everything in the vehicle and answered all my questio I had a great experience at Sunrise Toyota. The salesperson was great, he showed me how to work everything in the vehicle and answered all my questions. The managers and finance specialists were very nice and did an outstanding job. I would definitely recommend my family and friends to this dealership. More

Very disappointed This dealership sold me a lemon and made no attempt to rectify the issues that have been caused by problems with the car that the dealership was aware This dealership sold me a lemon and made no attempt to rectify the issues that have been caused by problems with the car that the dealership was aware of before they sold me the car. I am very disappointed with the service, dishonesty, and unwillingness to help me as a customer. More

Thank You To Bob Bob Bothmann was an excellent salesperson, no high pressure sales pitch. He is a very professional salesperson and did an excellent job explaining eve Bob Bothmann was an excellent salesperson, no high pressure sales pitch. He is a very professional salesperson and did an excellent job explaining every detail about the new truck. It was nice to see someone take their time and explain every detail in depth. More