Sunrise Ford - Service Center

Dropped off my truck at 8 am for a quick recall reset on my transmission. They said it would be a few hours. At 4 pm I called them and they said my advocate went home early and they didn't know where my tru my transmission. They said it would be a few hours. At 4 pm I called them and they said my advocate went home early and they didn't know where my truck was. Another advocate would call me back. I called back at 5 because nobody called me. I was bounced around from auto message to auto message before I was disconnected. I drove up at about 5:30 to find out where my truck was. Nobody knew. After 10 minutes they said the found it. The mechanic never got to it. I was then asked if I wanted to leave it and they would do it in the am. I said no thanks just give me my truck. I was very disappointed, i will go to a different ford dealership to get the recall work done. More

Jennifer was amazing made it really easy amd smooth for me Definitely will use the service again me Definitely will use the service again More

My appointment was treated very professionally and courteously. I was informed about the time it would take for service and assisted with transportation to and from the dealer. I was informed about ad courteously. I was informed about the time it would take for service and assisted with transportation to and from the dealer. I was informed about additional repairs that could be done upon my approval. The entire service appointment was first class. More

Jennifer is an asset to the company. She provided awesome customer service and is very thorough! She provided awesome customer service and is very thorough! More

Horrible experience from sales to service. Never again will I darken your doorway. Felt like I was getting ripped off every time I brought it there. Never again will I darken your doorway. Felt like I was getting ripped off every time I brought it there. More

I have been to many Ford dealerships in the past forty years and this dealership was by far the worst experience I have ever had. years and this dealership was by far the worst experience I have ever had. More

I took my truck to be repaired. Wanted to ask questions. Then the police were called. Unfortunately as I left, my inside blinker light is still blinking. Erratically, my brake light Wanted to ask questions. Then the police were called. Unfortunately as I left, my inside blinker light is still blinking. Erratically, my brake lights are out. We do have Severe head injury from a previous accident. I have PTSD very bad. I have not left my bedroom since last Thursday hardly. And I’m just really scared to bring it back in. due to my PTSD. I am sorry for any inconveniences that I may have caused. I do have to get my truck back in to fix these items. More

My vehicle is been giving me engine problems the fixing was not complete my rep quit the mechanic quit replicating the issue dealer drove my bronco 260 miles I was told to bring it back i did, dealer mecha was not complete my rep quit the mechanic quit replicating the issue dealer drove my bronco 260 miles I was told to bring it back i did, dealer mechanic verified there is an issue and they will call me back im still waiting. Now my vehicle sounds worst… More