Sunrise Ford - Service Center

The service Department is amazing. They kept me informed the entire time my vehicle was in the shop! They kept me informed the entire time my vehicle was in the shop! More

Shop foreman was very helpful and explained why cruise control was responding the way it did. control was responding the way it did. More

Jennifer in service was wonderful at keeping us up to date and what is going to cost date and what is going to cost More

I was pleasantly surprised at the level of service. The dealership went above and beyond as did Shawn. I will continue to patronize this business moving forward. The dealership went above and beyond as did Shawn. I will continue to patronize this business moving forward. More

Everyone is so helpful and Shawn is excellent in describing any issues. Shawn is always helpful describing any issues. Shawn is always helpful More

Shawn Cooper is very helpful and the service went really smooth. Sunrise Ford is the only place that I take my Ford to. I recommend them highly. smooth. Sunrise Ford is the only place that I take my Ford to. I recommend them highly. More

The operations team in the repair shop did an excellent job. I was picked up and dropped off by Uber. My car was nice and clean too. job. I was picked up and dropped off by Uber. My car was nice and clean too. More

Poor Ethics Practiced at Sunrise Ford pretty much sums it up. Would I recommend them? No. Take your money and do not do the job. up. Would I recommend them? No. Take your money and do not do the job. More

Mrs Harvey was professional and took care of me promptly. She kept me aware if what was going on with my vehicle while it was being repaired. She kept me aware if what was going on with my vehicle while it was being repaired. More

Had an appointment Brought my car in a 8:00 could not get anyone to answer my messages. Not Steven. Not Sarah. Not my service advisor Just wanted an update. Finally found out the car wasn’t even liked at ti anyone to answer my messages. Not Steven. Not Sarah. Not my service advisor Just wanted an update. Finally found out the car wasn’t even liked at till 3:30. Why am I bringing it in at 8:00? Finally on Saturday,after multiple messages left a part had to be ordered. Would not be there till Monday. Ok. So I have the insurance coverage that I am entitled to a loner. Oh there is no one there on Saturday to get me the loner. On Monday after again trying to find out when I can get my car(unanswered messages again) I find out the part did not come in and won’t be there till Tuesday. So finally on Tuesday can pick the car up at 5:00. Yes the window now works. The floor board is scratched to xxxx. I guess from taking the inner door panel off to fix the window. New windshield wipers are good. The third problem was a compartment lid that was broken. That was not even addressed. When I got home and looked at the work order, it wasn’t even on there. I guess I should have looked at the paperwork more closely and noticed it wasn’t on there. I’m my 15 years of bringing my car in I never had to check on my service advisor like that. She did apologize for her part in it. I must say that the best help was from the main person who answered the main phone line. They helped me find out the info I needed. Your regular( leave a message)does not work. You need to change how you treat your customers More