Sunrise Ford of North Hollywood

This one star is for Mo Quinonez Garcia - Sales Consultant. Unfortunately, Mo lost a sale. Let’s start with the test drive. For someone who says they own the vehicle I unfortunately knew more ab Consultant. Unfortunately, Mo lost a sale. Let’s start with the test drive. For someone who says they own the vehicle I unfortunately knew more about the car’s features than they did. Another one of my main points is to let the customer speak. Mo wouldn’t let a word come out at points. When trying to ask questions Mo would be speaking over me as if they are reading from a script or memorized response. Not allowing space to ask a question. This happened on multiple separate occasions - in person and over the phone . During negotiations, I asked for a counter option and immediately was met with a response of “I guess I’ll never call you back”. A sales person should make some kind of effort to make a sale. And not give attitude when they don’t hear what they want. All in all, I was very interested in buying but needed more time. Ultimately, Mo lost the sale because he was impatient and unprofessional. I’ll be buying elsewhere. More

Terrible service department. I had a transmission fluid serviced and immediately afterwards check engine light comes on, fluid leaks onto exhaust and burning smell, truck now sur I had a transmission fluid serviced and immediately afterwards check engine light comes on, fluid leaks onto exhaust and burning smell, truck now surges at high speed, and they will not stand behind it. Made me wrong that I don’t take care of the truck! It has been serviced by them since I purchased it every time on time. Still leaking fluid now. Have to go somewhere else to get it fixed. Don’t go there ever. Terrible service mentality! More

Jesus Rodriguez, Internet Sales Consultant at Sunrise ford. Is the worst sales representative I’ve ever seen. Dishonest and disrespectful. Avoid at all costs! ford. Is the worst sales representative I’ve ever seen. Dishonest and disrespectful. Avoid at all costs! More

Great experience buying a car with Gary D. Thanks for all your help in making this transaction an easy one for my family! Thanks for all your help in making this transaction an easy one for my family! More

Have nothing but great things to say about this dealership. Great experience and very welcoming and clean dealership. Easy buying experience. dealership. Great experience and very welcoming and clean dealership. Easy buying experience. More

Didn’t honor original 2020 Ford Bronco reservation. Upon delivery, asked for $30,000 over and blamed new Canadian ownership. Criminal. Upon delivery, asked for $30,000 over and blamed new Canadian ownership. Criminal. More

So unorganized, zero customer service! If I had the option to leave 0 star I would do that. From service department to finance they don't deserve even 1 star. They just lie, lie & lie. Whe If I had the option to leave 0 star I would do that. From service department to finance they don't deserve even 1 star. They just lie, lie & lie. When I had my lease car always had problem with service department not doing their job & recently purchased my car & my title is not here yet after 1.5 months which was supposed to be here in 2 weeks. Stay away from this dealership for your good! More

DO NOT GO TO SUNRISE FORD. This place sold me a car, and then sold it out from under me within an hour. I AM LIVID. I live three hours away, so I had this lot run my cr This place sold me a car, and then sold it out from under me within an hour. I AM LIVID. I live three hours away, so I had this lot run my credit, secure me a deal, and then I paid a $1000 deposit to HOLD THE CAR. I told them I would be drive down first thing in the morning to finish finalizing the paperwork and bring my car home. Did they hold it? Absolutely not. I’m all settled in for the night, put gas in my car, washed it to get it ready for the trade, and had my maps ready to go. Then I receive a call saying that my car sold. Despite running my credit. Despite my deposit. Despite being PROMISED that the vehicle keys were safe and my car was parked on the side of the building. They sold it anyway. I wasted my time, money, and energy for you to sell a car that was mine. And you justify it by saying you didn’t charge the deposit? DESPITE ME GIVING YOU MY CREDIT INFORMATION, YOU TELLING ME IT WAS CHARGED, AND YOU PROMISING THIS MORNING TO HOLD THE CAR? This lOt is a xxxxing JOKE. Don't turn your back on them or they’ll screw you too. Sunrise Ford: Are you aware that a verbal agreement is legal and binding in the state of California? You sold MY vehicle. You’ll be hearing from me again. More

Very greedy. Mark-ups 25%+ over MSRP, plus mandatory $2,850 in unnecessary vehicle theft protection tacked on top of that with no room to negotiate. Don't waste y Mark-ups 25%+ over MSRP, plus mandatory $2,850 in unnecessary vehicle theft protection tacked on top of that with no room to negotiate. Don't waste your time or energy. More

DO NOT GO HERE! ! THEY WILL ROB YOU FOR AS MUCH AS THEY CAN GET AWAY WITH. THIS DEALER NEEDS TO BE INVESTIGATED 2 days ago on 8/20/2022, I went in , had an appoint ! THEY WILL ROB YOU FOR AS MUCH AS THEY CAN GET AWAY WITH. THIS DEALER NEEDS TO BE INVESTIGATED 2 days ago on 8/20/2022, I went in , had an appointment with a sales rep to see a 2018 Ford Explorer that had 38k miles and was for $24k online price. First person I spoke to was JASON BURDT, who seemed like a nice guy, did a test drive and everything. I was about to close the deal, even shook his hand. I then realized that they were doing too many "add ons". I was offering to put $10k down but then realized that they were going to finance the whole price not taking into consideration my down payment. He then said he was gonna try to get someone else to try and get a better rate than the one he was giving me. That's when he introduced me to CHANCE SMITH, who clearly has NO work ethics whatsoever ; This guy tried to finance me with a different bank, when he put the paper down, I realized he was financing a total different vehicle, one that was newer and with less miles. definitely not the one I was goin to purchase. When I told him that that was not the car we were supposed to be negotiating, and that I've decided to not make a deal with them, I asked for my information that I had provided them with which was my last 3 moths of bank statement, copy of my drivers license , copy of my W2-9 (which had my social security number) they refused to hand it back to me. I asked for it many times and was told that they were gonna shred it, I then said that I could do it myself because it was my personal and sensitive information and they proceeded to throw it in a locked box even though I had already asked for it before he did that. Then he told me that he had no access to the drop box (that he had just threw my papers in). I then asked to speak to his manager GABRIEL JAVREGUI and he just told me the same thing , that he didn't have access to the locked box either. I asked to speak to HIS manager and just said he wasn't there. yesterday, I missed a call from them, heard the voice mail and it was this guy named GARY DEHART, but based on a review about him threatening a customer on 7/31/2022, I rather not call him back . Never have I ever experienced something like this. I'm glad that a couple sitting next to me was able to walk away when they saw what was being done to me. But based on the reviews, I'm sure there has been more people who have been robbed in the past by SUNRISE FORD IN NORTH HOLLYWOOD. More