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Sunrise Ford of North Hollywood
North Hollywood, CA
195 Reviews
Welcome to Sunrise Ford - North Hollywood
Car shoppers have found that Sunrise Ford - North Hollywood is the best place to find new 2021 & 2022 Ford Cars, Trucks, SUVs, in Southern California. New Ford Hybrid models are all in stock at our Sunrise Ford - North Hollywood Dealerships, with more than 2500 vehicles to choose from you are sure to find the perfect Ford vehicle to fit your lifestyle and your budget. Browse our full inventory online at both of our huge Southern California locations. Sunrise Ford - North Hollywood is the leading authority on Ford Cars, Trucks and SUVs serving Los Angeles. Ford owners depend on the solid craftsmanship and innovative technology built into all Sunrise Ford - North Hollywood vehicles serving Glendale, Burbank, San Fernando and other Los Angeles area car shoppers are invited to stop by our Ford Dealer showroom, take a test drive and see why so many car shoppers are choosing Ford over the competition.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM
Sunday Closed
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Showing 195 reviews
October 29, 2023
Everyone was very knowledgeable and pleasant to work with and they worked diligently to make sure I got the car I wanted. and they worked diligently to make sure I got the car I wanted. More
by scottg286
October 17, 2023
Mike and Theo answered all my questions and were transparent on the options for my vehicle trade in. Great team transparent on the options for my vehicle trade in. Great team More
by Ben
October 13, 2023
best dealer to buy a car, made everything super easy and simple for us ! Highly recommend this dealer simple for us ! Highly recommend this dealer More
by Opk
Employees Worked With
September 28, 2023
[Service Department Review] I've been to Sunrise's Service department 5 times over the last several years, and I finally just can't do it anymore. I used to be a mechanic, I know how service departme Service department 5 times over the last several years, and I finally just can't do it anymore. I used to be a mechanic, I know how service departments should run, and this ain't it. I had the brakes on my 2010 Focus get really spongy, I made an appointment with them, and brought it in. They had it for 6 business days. Very little communication. I had to call them every time to find out what's going on with my car. Finally, they diagnosed as moisture in the brake fluid, recommended flush. I get it back and there's brake fluid all over the engine compartment. Rad, thanks guys. 1 month later, literally the exact same issue happened. Made another appointment. This time I told them I suspected it to be the hydraulic control unit bypassing fluid. I even printed out a diagram and made notes and gave it to them to show them what's happening. This time they had it for 9 business days. And they had it over Labor Day weekend so.... yeah not awesome. Still very little communication, day after day. I guess they're really busy. Good for them. So why did I make an appointment if you were just gonna park my car in your lot for 7 days and then finally get around to it. Just make the appointment 7 days later! Finally I get my car back, and the hood cowl is full of brake fluid this time. At least they're consistent I guess. I get in the car, and notice the side view mirror on the drivers side is pointed at the ground. I go to adjust it, and the side view mirror adjuster pops right off! I think I've adjusted that mirror once in 14 years of owning that car. I never touch it. Ever. The only other time anyone's been inside that door was when the same dealer fixed the door handle two years ago. So either it's been broken (by them) all this time, or it was broken this time. Either way, they broke it. Now to be fair, they offered to fix that as a "courtesy." Which, fine, I appreciate. But I would have preferred it not been broken in the first place. Or at least just own up to it when you break it. I know those plastic tabs are a pain. I won't judge anyone for breaking one. Just... you know.... fix it. I've owned a lot of Fords over the years and been to a lot of Ford service departments over the years, all over the country. And Sunrise, unfortunately, is the worst of them. They take forever, they're expensive, communication is poor, and they're work is sloppy. Go somewhere else with your Ford. Seriously. [UPDATE] They have not done the "courtesy fix" on my Sid view mirror adjuster like they said they would. It's been two weeks and not one word from them. I've called multiple times, and they're just ducking my calls now. Terrible Service department confirmed..... More
by Paulsmeyer
Employees Worked With
Service
September 16, 2023
all the sales staff were very accommodating and helpful. They made the experience quite plesant! They made the experience quite plesant! More
by BoneDoc03
Employees Worked With
Other Employees :
Jose (I did not get his last name, you were with Brandon)
September 06, 2023
This deal was done because of Matt. He was exceptional from start to finish and prevented the deal from falling through. I can’t rate his demeanor highly enough, personable, relatable a He was exceptional from start to finish and prevented the deal from falling through. I can’t rate his demeanor highly enough, personable, relatable and thoughtful in his approach. He wasn’t pushy, he listened and he was respectful. It is because of him that I did the deal. More
by Dan
Employees Worked With
Matt
August 30, 2023
Helpful and friendly staff. This dealership location is very clean. I’m glad I chose this location. This dealership location is very clean. I’m glad I chose this location. More
by Elena
August 23, 2023
We do Amazon deliveries and have more than 30 vans in our fleet. We used to service our vans at Valencia Ford. It has been more than a year we have been servicing our vehicles at Sunrise Ford North Hollywood fleet. We used to service our vans at Valencia Ford. It has been more than a year we have been servicing our vehicles at Sunrise Ford North Hollywood. It is all because of a great service advisor Marvin (I believe his last name is Reyes). After a few visits, we realized that Marvin was different than any other service advisors we have dealed with. Marvin understands our needs. He understands how important fast service is for us, as we can't have vehicles out on service for long time. Marvin is always available for us and sometimes just a phone call away. Marvin has taken customer service to the next level as he always finds ways to say YES to us. If I don't exaggerate, we call Marvin at least twice a week for some kind of vehicle service. If he is not available, he will return our calls asap, set up appointment and take care of all vehicle needs. I'm sure Marvin is a great asset for your company and we are grateful to him and his team! More
by peterkesh
Employees Worked With
Marvin Reyes
August 22, 2023
BAD SERVICE, BAD TECHNICIANS AND WORST SALES PEOPLE. AVOID THIS PLACE. Very unprofessional stuff. Don’t recommend AVOID THIS PLACE. Very unprofessional stuff. Don’t recommend More
by Chukie
August 20, 2023
We have been leasing cars from Sunrise Ford for many years, and they have always been friendly and great to work with. Richard always takes care of us, he’s been there for many years, he makes sure we h years, and they have always been friendly and great to work with. Richard always takes care of us, he’s been there for many years, he makes sure we have a great experience every time. Brandon the internet sales manager made sure everything was set up before we came in, and the process to pick up our new lease, and buy out our existing lease was painless. Giovanni in the finance department was friendly, quick, and professional. Thanks Sunrise Ford! More
by mattn
