Sunrise Ford of North Hollywood

Horrible dealership from top to bottom From top to bottom this is easily the worst car dealership I've ever dealt with. I bought a certified pre owned 2013 Ford Focus 8 months ago with 20k From top to bottom this is easily the worst car dealership I've ever dealt with. I bought a certified pre owned 2013 Ford Focus 8 months ago with 20k miles on it. Since then the transmission module has gone out 3 times, which basically renders the car inoperable. It won't go in reverse, won't start most of the time, and if I'm lucky enough to get it started, it fails to accelerate properly and sputters the entire time I drive. It's a lemon, no other way to put it. To make matters worse, the wait time to have the car repaired is always ridiculously long. Transmission modules are such a common problem with the Ford Focus that Ford's mechanics can't keep up with all of the repairs needed. The last time I needed it fixed I was forced to wait almost a month from when the problem started to when it was finally repaired. If this isn't enough of a problem, the service station at this particular dealership is awful. Being that my car is still under warranty and I live close to the dealership, I've brought it here both times I've needed repairs. Big mistake. After my most recent transmission module replacement, I got my car back on October 19th. On November 13th, the transmission module went out again. The constant stream of problems led me to question the mechanics at Sunrise Ford in North Hollywood, so I took it to two other mechanics to have it inspected. One was my personal mechanic and the other works at a different Ford dealership. That's where things get really bad. Without telling either mechanic about my car's history, they both asked if I'd had the car worked on recently. When I said yes both mechanics told me that whoever worked on my car had no idea what they were doing. They both pointed specifically to wires that had literally been taped together. This obviously caused a number of problems. Namely, the wires melted from the heat of being taped and will be impossible to work on in the future. They'll all need to be replaced. To top it off, one of the wires they taped together was part of my security system. The security system no longer functions because that wire melted too. I thought this information would be enough to get priority if I took my car back to the original dealership, but that also proved to be wrong. When I went back to the service station that had originally worked on my car, Lee, the manager of the service station, told me that I had purchased a used car and I had no way of proving they had done the terrible work in my car. When I explained to him that both mechanics told me the problems were caused by work done recently on my car, he basically called me a liar and questioned how I was able to have the car looked at by two mechanics in only a few days. He offered no apology and told me I could bring the car back December 6th, two and a half weeks from now, if I wanted. He then told me the transmission module might not be the problem and tried to get me to spend $150 on a new battery. He couldn't have cared less about helping and I'll never bring a car back to this service station. They are completely inept, and I have two mechanics to back me up on that, one of them even works for Ford. What's hard to believe about this dealership is that the salesmen are every bit as bad. Every time I've taken the car in, the first person I've spoken to is the salesman who sold me the car, Gio. Every time I've come in, he's made it perfectly clear that he is completely uninterested in helping. Today, after explaining all of the problems that I've had with the car he sold me, he told me I should go to Horizon, who they partner with, and rent a car for $25 a day. Then Gio told me he had no idea transmission modules were such a problem when he sold me the car. For reference, Ford has extended the warranty on transmission modules and has been forced to buy back thousands of cars for this exact problem. Either Gio knows nothing about the cars he sells or he's a bold faced liar. If I had to guess, I'd go with him being a liar. He honestly could've just given me the finger when I walked in this morning and I would've felt the same as I did after talking to him. In summary, this place is terrible. They sell lemons, they make no effort to remedy their mistakes and they generally don't care about their customers. I have an appointment at a different Ford dealership on Monday to have the car serviced. Hopefully they do a better job, but with how awful this dealership has been, I'm not holding my breath. I can't imagine buying a car from them, or any other Ford dealership in the future and I honestly just hope the car I bought 8 months ago lasts another year. If you've had any experience similar to mine, get in touch with a lemon law lawyer. I've spoken to a few and after describing my situation they've all basically assured me I'll get a nice settlement from Ford once everything is said and done. More

Do yourself a favor and go to Galpin DO NOT under any circumstance stop by this dealer. Go to Galpin which is at most, 15 minutes away. I cannot stress this enough. I went in, in the DO NOT under any circumstance stop by this dealer. Go to Galpin which is at most, 15 minutes away. I cannot stress this enough. I went in, in the month of October, purchased a Nissan Juke. They FORCE you to purchase $1000+ worth of aftermarket stuff you do NOT want. (1) $600 for something called VTP Protection. Regardless of what they say, this is AFTERMARKET, looks gawdy as possible. Modern cars come with more than enough theft prevention features. Also, since this is aftermarket, it will void the warranty if that part causes issues. (2) some door etch feature, that they can claim is on it, but theres no way of verifying. This cost $400. (3) Door guards. This will set you back $200. Go to autozone, buy the plastic ones that cost $15 a pair. Second, Art(in) B. Is an arrogant lying thief. he claims to have been the saleman that made a deal with me, but in fact was not. I informed the salemen, the only way i would walk away with a new car, was if they gave me a second key. I had a agreement, in which i would pay $125, and they would reimburse the remainder . After 4 weeks of radio silence, Artin, very rudely and arrogantly informed me, supposedly he only said he would pay for parts, and not Labor for a key -__-. The key has a transponder, which is roughly $200. yet he refuses to honor the agreement. I have the full unedited conversation recorded, so message me, and i will gladly provide it. In it, he basically flat out says my concerns or my needs are not important because he has customers he needs to attend. He rudely placed me on hold without my consent or asking. Artin is a crook, a liar, a THIEF and would gladly sell his mother for a quick buck. Do yourself a favor, and STAY AWAY. one more thing to note. The Nissan Juke i purchased, was $15600 sticker price. I couldnt negotiate, because "this is below auction price, and we aren't making money on this" . They felt the need to constantly mention that, as if I had forced them to advertise it at that price. Set the price at whatever you are willing to sell it for. i, as a customer do NOT care if you as a business, lose money on a sale. i am simply there to purchase what you are offering. anything past that, is your problem. More

Sunrise Ford Service Department My visit to Sunrise Ford is always positive. They always complete the work that needs attention. Eric Stapen is a highly qualified Service Advisor My visit to Sunrise Ford is always positive. They always complete the work that needs attention. Eric Stapen is a highly qualified Service Advisor and has a great attitude with excellent followthrough. He never lets me down. He is a pleasure to deal with. On a score of 1 to 10, I would give him an 11 or better if there was such numbers! More

Service They performed Works package service on my car. Service advisor Nestor Garcia was excellent. He was knowledgable and explained everything. I will defi They performed Works package service on my car. Service advisor Nestor Garcia was excellent. He was knowledgable and explained everything. I will definitely go back there next time! More

Great service I would gladly recommend this dealership to anyone I know I gave you very kind service Quick Service and I'm very happy with the results. I would gladly recommend this dealership to anyone I know I gave you very kind service Quick Service and I'm very happy with the results. More

Great customer service! I have been a long purchaser of Ford cars and recently when my car needed to go in I took it into Ford. They had to keep it but Ray, Mike and Brenda t I have been a long purchaser of Ford cars and recently when my car needed to go in I took it into Ford. They had to keep it but Ray, Mike and Brenda took great care of us and even worked out our rental car. They kept us informed every step of the way on the status of our car. They were wonderful and we will be back again because of the amazing customer service they provided. More

Fantastic Service Our 20k mile scheduled maintenance went so smoothly thanks to the assistance of Eric Stapen. He made sure everything g was do e correctly and to our s Our 20k mile scheduled maintenance went so smoothly thanks to the assistance of Eric Stapen. He made sure everything g was do e correctly and to our satisfaction. More

Service Department a SHAM Service department is inept. After 'total' inspection done on a truck I wanted to buy, the inspection they did came back with no problems. After purch Service department is inept. After 'total' inspection done on a truck I wanted to buy, the inspection they did came back with no problems. After purchasing the truck I took it to another dealer. They found a list of serious mechanical problems Sunrise failed to find, costing me huge money and time waste. The service manager, his manager, and the general manager, Daemuth Rooney, also failed to acknowledge the incompetence. Place is a sham. More

Sales people are criminals Don't try to buy a car here especially if you are a woman...they wouldn't negotiate and offered 0 down $560 per month on middle level fusion ($30k).. Don't try to buy a car here especially if you are a woman...they wouldn't negotiate and offered 0 down $560 per month on middle level fusion ($30k)....went online and found a fully loaded one ($34k) for 0 down and $309....so offensive that not only would they not negotiate, but made my frustration seem foolish...criminals! More

No problems with Sunrise Ford! I bought my Fiesta ST in Sep 2014. I spoke to the COSTCO rep and I was given a number $3,000 less than what another dealership wanted. Needless to say I bought my Fiesta ST in Sep 2014. I spoke to the COSTCO rep and I was given a number $3,000 less than what another dealership wanted. Needless to say, I bought the car. Nave never had a problem with the car and I get looked after by the Service Advisor, Mike and have never been insulted or verbally abused by any of the staff I know. I think the people with complaints have a personal problem! More