Sunrise Ford of North Hollywood

Extraordinary customer service with a very helpful staff After being turned away by two other for service centers, Sunrise Ford happily agreed to take me as a walk-in. My service provider went above and bey After being turned away by two other for service centers, Sunrise Ford happily agreed to take me as a walk-in. My service provider went above and beyond to make my experience better than I could have anticipated. He was able to get my car serviced and make a future appointment so that Ford could attend to a recall which had already been issued without my knowledge. Not only did he make my safety a top concern, he was able to make my comfort a top priority for everyone at the service center. I had been to several dealerships in Los Angeles (Glendale and Woodland Hills) and found that their customer service was so incredibly horrible that I was ready to sell my car just so that I would never have to visit Ford for as long as I lived. Sunrise Ford was able to change my opinion on Ford. More

Horrible service department. I bought my car here new and have had nothing but problems service is xxxxty the service manager is xxxxty. I dony recomend this dealer. I would give them negative stars if i cou have had nothing but problems service is xxxxty the service manager is xxxxty. I dony recomend this dealer. I would give them negative stars if i could. If you read reviews this is not an isolted incident. More

My service advisor Jessica was awesome, my car was done before the ETA! She made sure to update me and took care of all my needs! before the ETA! She made sure to update me and took care of all my needs! More

HORRIBLE CUSTOMER SERVICE! I have bought my last 3 cars at this dealership and scheduled a service appointment because of a safety recall that was issued. When I asked if I cou I have bought my last 3 cars at this dealership and scheduled a service appointment because of a safety recall that was issued. When I asked if I could get a ride to work which is 8 miles from the dealership I was told that "the shuttle only goes up to 5 miles". I said "can't you make an exception for a 3~time repeat customer" and the answer was "no". I asked if they could call an Uber for me and was told "no", but that I could rent a car for $30. I asked if they could waive that fee and was told "no". I ended up paying $20 to get to work because they weren't willing to drive me an extra 3 miles. I sent the general manager an email outlining this experience and he didn't bother to respond. No one at the dealership seemed remotely concerned or interested in helping me out. So needless to say I will not be buying my next car at this dealership and would NEVER recommend it to any friends, family or acquaintances. Absolutely horrible. And keep in mind, that when I posted this experience on social media, people commented that everyone from Audi to Honda to Subaru to Chevrolet and even Pep Boys give their customer rides, so Sunrise Ford just lost a great, loyal customer for not knowing how to provide good customer service! More

New leased vehicle Mike is absolutely helpful person with the great attitude and friendly. He provided really good services and returned my calls as soon as he could. Th Mike is absolutely helpful person with the great attitude and friendly. He provided really good services and returned my calls as soon as he could. This was my 2nd Ford I leased through him and I'm really happy to deal with him. He always do follow up calls after each service done on my previous car to see if I was completely satisfied with the service done on my vehicle. More

worst dealership ever not only a poor experience when I purchased the car but the service department and its policies to communicate in full with the customer are way und not only a poor experience when I purchased the car but the service department and its policies to communicate in full with the customer are way under par More

Great customer service Best car buying experience with Seyed. He was very honest, friendly and spend quality time to explain all the numbers and everything in the car to us Best car buying experience with Seyed. He was very honest, friendly and spend quality time to explain all the numbers and everything in the car to us. More

SEYED is my Favorite Car Guy I just leased my 2019 Fusion SE Hyb from Here, and SEYED went above and beyond to make sure I get to my desire payment. Now he is my forever car guy d I just leased my 2019 Fusion SE Hyb from Here, and SEYED went above and beyond to make sure I get to my desire payment. Now he is my forever car guy due to the best customer service he provide to me. On top of these he is so patient and explained all the details b very single model I asked, plus he delivered my car to my house by himself cause time was off and delivery guys went out. Do not forget to ask for SEYED when you walk in there. Thank you SEYED More

Best Service We have a local Ford dealer and service department where we live, but choose to take our Explorer 30 minutes away to Sunrise North Hollywood for servi We have a local Ford dealer and service department where we live, but choose to take our Explorer 30 minutes away to Sunrise North Hollywood for service. We've always had great service at Sunrise. Can't say the same for our local Ford service. The drive may be a bit inconvenient, but we know our vehicle is in good hands at their state of the art facility. They're great at communicating what is going on with your car and go above and beyond every time. Our service manager, Ryan, was great and made sure we were well taken care of. More

Excellent servic Very competitive pricing on new tires. Installation was quick and My vehicle was ready before promised. Service rep, Lester was great and immediatel Very competitive pricing on new tires. Installation was quick and My vehicle was ready before promised. Service rep, Lester was great and immediately notified me when my vehicle was ready More