Sunrise Ford of North Hollywood

Marvin the Service Dept Rep. got me in quickly it was great I have enjoyed my experience so far with the Service Dept. I am checked in quickly and out in no time flat and the service to me I give it a 10. T I have enjoyed my experience so far with the Service Dept. I am checked in quickly and out in no time flat and the service to me I give it a 10. Thank you Sunrise Ford Service Dept. More

2019 ford ranger purchase great dealership with loads of models to choose from. everyone there is helpful and willing to go far and beyond to put you in the vehicle that you re great dealership with loads of models to choose from. everyone there is helpful and willing to go far and beyond to put you in the vehicle that you really want to be in. go talk to oscar and alex in sales they'll take care of you. More

Great service, had a great experiance with the service advisor I felt like they care about all the questions I had in a professional. I would definitely go back to service my car again. advisor I felt like they care about all the questions I had in a professional. I would definitely go back to service my car again. More

Extraordinary customer service with a very helpful staff After being turned away by two other for service centers, Sunrise Ford happily agreed to take me as a walk-in. My service provider went above and bey After being turned away by two other for service centers, Sunrise Ford happily agreed to take me as a walk-in. My service provider went above and beyond to make my experience better than I could have anticipated. He was able to get my car serviced and make a future appointment so that Ford could attend to a recall which had already been issued without my knowledge. Not only did he make my safety a top concern, he was able to make my comfort a top priority for everyone at the service center. I had been to several dealerships in Los Angeles (Glendale and Woodland Hills) and found that their customer service was so incredibly horrible that I was ready to sell my car just so that I would never have to visit Ford for as long as I lived. Sunrise Ford was able to change my opinion on Ford. More

Horrible service department. I bought my car here new and have had nothing but problems service is xxxxty the service manager is xxxxty. I dony recomend this dealer. I would give them negative stars if i cou have had nothing but problems service is xxxxty the service manager is xxxxty. I dony recomend this dealer. I would give them negative stars if i could. If you read reviews this is not an isolted incident. More

My service advisor Jessica was awesome, my car was done before the ETA! She made sure to update me and took care of all my needs! before the ETA! She made sure to update me and took care of all my needs! More

HORRIBLE CUSTOMER SERVICE! I have bought my last 3 cars at this dealership and scheduled a service appointment because of a safety recall that was issued. When I asked if I cou I have bought my last 3 cars at this dealership and scheduled a service appointment because of a safety recall that was issued. When I asked if I could get a ride to work which is 8 miles from the dealership I was told that "the shuttle only goes up to 5 miles". I said "can't you make an exception for a 3~time repeat customer" and the answer was "no". I asked if they could call an Uber for me and was told "no", but that I could rent a car for $30. I asked if they could waive that fee and was told "no". I ended up paying $20 to get to work because they weren't willing to drive me an extra 3 miles. I sent the general manager an email outlining this experience and he didn't bother to respond. No one at the dealership seemed remotely concerned or interested in helping me out. So needless to say I will not be buying my next car at this dealership and would NEVER recommend it to any friends, family or acquaintances. Absolutely horrible. And keep in mind, that when I posted this experience on social media, people commented that everyone from Audi to Honda to Subaru to Chevrolet and even Pep Boys give their customer rides, so Sunrise Ford just lost a great, loyal customer for not knowing how to provide good customer service! More

New leased vehicle Mike is absolutely helpful person with the great attitude and friendly. He provided really good services and returned my calls as soon as he could. Th Mike is absolutely helpful person with the great attitude and friendly. He provided really good services and returned my calls as soon as he could. This was my 2nd Ford I leased through him and I'm really happy to deal with him. He always do follow up calls after each service done on my previous car to see if I was completely satisfied with the service done on my vehicle. More

worst dealership ever not only a poor experience when I purchased the car but the service department and its policies to communicate in full with the customer are way und not only a poor experience when I purchased the car but the service department and its policies to communicate in full with the customer are way under par More

Great customer service Best car buying experience with Seyed. He was very honest, friendly and spend quality time to explain all the numbers and everything in the car to us Best car buying experience with Seyed. He was very honest, friendly and spend quality time to explain all the numbers and everything in the car to us. More