Sunrise Ford

After talking with Travis via email he assured me that he had the exact vehicle I was looking for in my exact price range. Upon arrival he gave us over to Kevin, who failed miserably to qualify us as leads. had the exact vehicle I was looking for in my exact price range. Upon arrival he gave us over to Kevin, who failed miserably to qualify us as leads. He didn't bother asking for any specifics and had us walk around the entire lot (front, back, and sides) to find everything that I wasn't looking for. He called Travis at least 4 times asking where the vehicle was that we were asking for. After 30 minutes of searching, calling, and walking, there was nothing. I decided (as a commissioned retail professional) to qualify myself for him and tell him exactly what I wanted and exactly what I did not want. He was then given a tip to show us 2 vehicles that had come in on trade, neither of which were even close to what I was looking for. We then made our way to the lobby where he disappeared for 10 minutes trying to find another vehicle. Again he came up empty handed but instead of telling us he would search other inventories or even offering to show us another vehicle he gave up, said that he had done his best, and was going to find a manager to speak with us. 15 minutes later there was no one. So I gave up and left, feeling that I had totally wasted 2 good hours of my life with someone who seemed to not know anything about anything that he had on the lot. Finally, after finding out that your customer is a sales professional with a higher ranking than you, don't treat them like ignorant customer who doesn't know how the business works. Be honest, just as I am honest when I talk to other professionals. More

they have refused to fix problems that that have been addressed since the first day of purchase. I am attaching a letter sent to Michelle, the customer relations person. To date nothing they have done h addressed since the first day of purchase. I am attaching a letter sent to Michelle, the customer relations person. To date nothing they have done has fixed the problem. Sunrise Ford (Fontana)Re: 2004 Ford F250 Vin # 1FTNF20S84EB88910<br> Purchased on 29 March 2004.<br><br>Dear Michelle, when I purchased this truck on the above date it had a steering problem (pulls to the left). I was assured that it was a small problem and it would be taken care of. I did not take possession of the vehicle until the next day to give your maintenance department a chance to correct the problem. The truck was returned to me on the 30th of March with a guarantee that the problem had been solved. Please see invoice # 584004, tag # T7477. <br><br>Needles to say the problem is still there. I have put 40 miles on the odometer and I have hated every single one of those miles. Having to fight the truck in order to keep it going straight is not a good driving experience, specially for a new vehicle. I will be bringing the truck in for this and other problems this coming Wednesday 6 April 2004. <br><br>Michelle, this truck was brought in to your shop from San Diego Ca. by one of your service representatives…on the open road. And in so doing has compromised the engine and transmission brake-in procedure. I am a maintenance director for a fleet of military aircraft with a degree in physics and aircraft technology, and so I know my way around mechanical equipment. By driving this vehicle on the open road at freeway speeds for two hours with over inflated tires (85-90 psi), I know the engine, the steel belts in the tires, and the transmission where over heated and the lifespan of these components have been severely shortened or the components damaged. Not to mention the muffler of the vehicle, it shows signs of over heating as is evident by the discoloration. There is also paint missing on the rear axle just aft of the muffler (evidence of very hot substance coming of the muffler onto the rear axle). <br><br>The truck is now making a very loud metallic noise coming from the engine compartment when it is first started after sitting for a few days. Not sure what this is but it does not sound good. <br><br>Michelle, I hope we can settle this between us so that I’m not forced to take further steps to satisfy this complaint. We can meet and talk, I am a civil and reasonable person…and I would very much like to recommend your dealership to friends and family. <br><br> Yours truly, <br> Robert Soto<br><br> More