Sunrise Ford

Great experience with the Service Dept. Eric McCown was very helpful and came through for me on very short notice. I have a 2012 Expedition, and the clips that hold the plastic molding aroun Eric McCown was very helpful and came through for me on very short notice. I have a 2012 Expedition, and the clips that hold the plastic molding around the driver seat (which contains all the seat controls) broke and was hanging off. I drove over to Sunrise Ford on a Saturday morning, not expecting it to get fixed, but at least they could see what was needed and schedule an appointment for me. I asked him if I could get an appointment on a weekend, since it is hard for me to get over to Sunrise Ford as it is not the closest dealer to me. Eric checked to see if they had the parts in stock and was able to have it fixed within 3 hours. That kind of service is the reason I go out of my way to take my vehicle to Sunrise Ford. Thank you Eric! More

New vehicle purchase Bobby has sold my family several vehicles over the past 14 years and from the first to the most recent purchase, Bobby has been very courteous, helpfu Bobby has sold my family several vehicles over the past 14 years and from the first to the most recent purchase, Bobby has been very courteous, helpful and professional on every purchase. He has made every purchase simple and painless, with zero hassle every time. I would and have recommended Sunrise Ford to many friends over the years and will be the first to tell them all how great a place it is. Thanks for all your service and hard work Bobby. I look forward to my next purchase from you and Sunrise. More

Great experience I took my ford escape to have some service done to it and my experience was great I usually tend to have bad service from other dealers that I go to I took my ford escape to have some service done to it and my experience was great I usually tend to have bad service from other dealers that I go to but this one was complete opposite and I was out by 2 1/2 hrs which was great on time to. Keep up the great customer service you guys have going on! I would definitely recommend this dealer to family and friends. More

Great service, pretty fast. Great overall experience. Started off rough, I showed up at their lunch time I'm guessing (1130ish) and had to wait a while till I saw anyone. Donald Great overall experience. Started off rough, I showed up at their lunch time I'm guessing (1130ish) and had to wait a while till I saw anyone. Donald Wheeler came over after about 10-15 mins of me waiting to see anyone in the garage you pull into. After the wait it all went smooth! Only took a couple hours to get my brake pads changed and rotors resurfaced, also an oil change. Not a bad price for a dealer, 275 I think it was on my f150 More

The Classic Bait and Switch They pulled the classic bait and switch on me. Steven (internet sales) told me that they would sell me a car I was interested in if I came down and bo They pulled the classic bait and switch on me. Steven (internet sales) told me that they would sell me a car I was interested in if I came down and bought it from him this Memorial Day. When I got there I was told that the car was in storage and they would go get it. BAIT.. After an hour Oscar came out and told me there was a problem. The car had been sold. But they could sell me another car at only $2,000 more than the agreement they had already made. SWITCH I said no thank you. I dont deal with underhanded shams. I should have known better. They knew I was coming from a long ways away to buy from them. Disgusted.. By the way I will be reporting this to the BBB More

Worst customer service , i worked with a salesman name jimmy ( if you buy there work with someone else). When we arrived he walked us all over he didn't know his inventory at all. As soon as he walked us jimmy ( if you buy there work with someone else). When we arrived he walked us all over he didn't know his inventory at all. As soon as he walked us in the office there was only one chair in the office and dint offer a second one :/ , and first thing he asked for was a credit application with us not even knowing if he had the car at their other store or asking any other questions. Then he left us unattended for a long time when he cane back he came in with the CLOSER but since i did my research he couldn't make a huge profit so i ended leaving. Then he text me some numbers that where close to where i wanted to be at but i told him i was an hour away but he said to come down it worth it so i did, when i got there he shows me so other numbers and says oh sorry but i wasn't actually able to do those figures so i left and told him i'd be back tomorrow because i was annoyed of their shady negotiations ways. Then he texts me in the morning and i told him that i bought a explorer at another dealer (Citrus Ford great staff) and he tells me well i hope you used your trade in rebate so i said if you would of told me that yesterday i would of bought it from you, then he says well its ok i don't need my gross average to drop. What a JERK. Never doing business here again , i buy two cars every two years and my kids are going to start driving in two years so that means I'm going to buy 3 cars in two years but not from this place. I wish the owner would read this and do something about this . I have the text messages to prove it. More

I went in looking for a specific car (Oxford White Focus ST) and was met with games, and a waste of time. My "rough estimate" for payments was $600 a month, which was crap, because I had visited a dealer be ST) and was met with games, and a waste of time. My "rough estimate" for payments was $600 a month, which was crap, because I had visited a dealer before that was quoting me $361 a month. He said that was impossible, and well, I'm now am owner of that car for right around that same payment (opted for one with a moon roof,which added a few bucks to the total payment). They are very rude to customers,very condescending and very pushy.Not just to me, but to another customer behind me. More

I purchased a edge in April and then another one in May both times I was treated fairly I was given options towards different financing and I drove away feeling good about the whole buying experience both both times I was treated fairly I was given options towards different financing and I drove away feeling good about the whole buying experience both times I have purchased about 7 cars from sunrise and every time I have been taken care of I always recomend sunrise ford More

The service department at Sunrise Ford in Fontana is awful. The 800 customer service number from Ford is not much better. I was put on hold asked to take a survey and at the end of the survey they hung awful. The 800 customer service number from Ford is not much better. I was put on hold asked to take a survey and at the end of the survey they hung up. No one ever called me back. Their idea of hold for a minute is much different then mine. My windshield cracked on my 2011 super duty f350 my driveway because of 104 degree heat. They said it was a rock chip? Yet no one can explain how a rock chip happens in my drive way, under the windshield wiper, and under the hood line of the truck. I quess it must be a space rock? If you want quality I would go elsewhere. More

Sales guy was great but after that the rest went to crap... Drove from Vegas to pick up a 2011 Explorer which was great until I want to leave. Paid for registration there and in Vegas. Money was refund crap... Drove from Vegas to pick up a 2011 Explorer which was great until I want to leave. Paid for registration there and in Vegas. Money was refunded but what a pain in the a**!! Also, had an issue with rear view camera and took it to my dealership in Vegas and price was negotiated by both dealerships and it was fixed.. When it came to payment from Sunrise Ford all my dealership and I received were voicemails and no payment!!! Still in process of trying to get payment from them.... Hate their customer service or lack there of!! More