Sunrise Ford

The Classic Bait and Switch They pulled the classic bait and switch on me. Steven (internet sales) told me that they would sell me a car I was interested in if I came down and bo They pulled the classic bait and switch on me. Steven (internet sales) told me that they would sell me a car I was interested in if I came down and bought it from him this Memorial Day. When I got there I was told that the car was in storage and they would go get it. BAIT.. After an hour Oscar came out and told me there was a problem. The car had been sold. But they could sell me another car at only $2,000 more than the agreement they had already made. SWITCH I said no thank you. I dont deal with underhanded shams. I should have known better. They knew I was coming from a long ways away to buy from them. Disgusted.. By the way I will be reporting this to the BBB More

Worst customer service , i worked with a salesman name jimmy ( if you buy there work with someone else). When we arrived he walked us all over he didn't know his inventory at all. As soon as he walked us jimmy ( if you buy there work with someone else). When we arrived he walked us all over he didn't know his inventory at all. As soon as he walked us in the office there was only one chair in the office and dint offer a second one :/ , and first thing he asked for was a credit application with us not even knowing if he had the car at their other store or asking any other questions. Then he left us unattended for a long time when he cane back he came in with the CLOSER but since i did my research he couldn't make a huge profit so i ended leaving. Then he text me some numbers that where close to where i wanted to be at but i told him i was an hour away but he said to come down it worth it so i did, when i got there he shows me so other numbers and says oh sorry but i wasn't actually able to do those figures so i left and told him i'd be back tomorrow because i was annoyed of their shady negotiations ways. Then he texts me in the morning and i told him that i bought a explorer at another dealer (Citrus Ford great staff) and he tells me well i hope you used your trade in rebate so i said if you would of told me that yesterday i would of bought it from you, then he says well its ok i don't need my gross average to drop. What a JERK. Never doing business here again , i buy two cars every two years and my kids are going to start driving in two years so that means I'm going to buy 3 cars in two years but not from this place. I wish the owner would read this and do something about this . I have the text messages to prove it. More

I went in looking for a specific car (Oxford White Focus ST) and was met with games, and a waste of time. My "rough estimate" for payments was $600 a month, which was crap, because I had visited a dealer be ST) and was met with games, and a waste of time. My "rough estimate" for payments was $600 a month, which was crap, because I had visited a dealer before that was quoting me $361 a month. He said that was impossible, and well, I'm now am owner of that car for right around that same payment (opted for one with a moon roof,which added a few bucks to the total payment). They are very rude to customers,very condescending and very pushy.Not just to me, but to another customer behind me. More

I purchased a edge in April and then another one in May both times I was treated fairly I was given options towards different financing and I drove away feeling good about the whole buying experience both both times I was treated fairly I was given options towards different financing and I drove away feeling good about the whole buying experience both times I have purchased about 7 cars from sunrise and every time I have been taken care of I always recomend sunrise ford More

The service department at Sunrise Ford in Fontana is awful. The 800 customer service number from Ford is not much better. I was put on hold asked to take a survey and at the end of the survey they hung awful. The 800 customer service number from Ford is not much better. I was put on hold asked to take a survey and at the end of the survey they hung up. No one ever called me back. Their idea of hold for a minute is much different then mine. My windshield cracked on my 2011 super duty f350 my driveway because of 104 degree heat. They said it was a rock chip? Yet no one can explain how a rock chip happens in my drive way, under the windshield wiper, and under the hood line of the truck. I quess it must be a space rock? If you want quality I would go elsewhere. More

Sales guy was great but after that the rest went to crap... Drove from Vegas to pick up a 2011 Explorer which was great until I want to leave. Paid for registration there and in Vegas. Money was refund crap... Drove from Vegas to pick up a 2011 Explorer which was great until I want to leave. Paid for registration there and in Vegas. Money was refunded but what a pain in the a**!! Also, had an issue with rear view camera and took it to my dealership in Vegas and price was negotiated by both dealerships and it was fixed.. When it came to payment from Sunrise Ford all my dealership and I received were voicemails and no payment!!! Still in process of trying to get payment from them.... Hate their customer service or lack there of!! More

I would have given tem a perfect 5 star but.....the aftermarket alarm pad that i DID NOT want was left on the vehicle and on the contract. I had to go back and have them re-do the cotract to remove the aftermarket alarm pad that i DID NOT want was left on the vehicle and on the contract. I had to go back and have them re-do the cotract to remove the $790 from the contract and have them remove the cheap key pad. Other than that they were friendly, financing was ok, although they need to keep the price of the vehicle seperate from the financing. They tried to sell me on "what do you want oyur monthly payments to be" rather than working with me on the price. In the end i got a fare deal and a great car!! More

Breach of Contract. Paid deposit; they sold my car! Unethical business practices. (My former car had engine fire, and now rental car will no longer be paid by insurance company. And my car was sold!! Unethical business practices. (My former car had engine fire, and now rental car will no longer be paid by insurance company. And my car was sold!!!) More

Bought my car there,it came without floormats. Sales said its an option not included. Car had a squeak since test drive, dealer could not find source, I fixed it myself. Drove 47 miles for my free oil chang its an option not included. Car had a squeak since test drive, dealer could not find source, I fixed it myself. Drove 47 miles for my free oil change and issues I had with the vehicle like the back seat would not latch at all. When I stopped it always came and fell forward, could not seat a person there safely. After my free oil change I was apalled beyond words that my vehicle was returned to me with no less than 400 bird droppings all over the roof, hood, windows, lights, mirrors, tailgate, trim, bumper. No spot was spared! When I complained to lot boy that brought my car to me, he said "Yeah theres a bunch of birds nests in the tree we parked it under" So I leave my car for over 24 hours for a oil change and tire rotation and it comes back looking like it was featured in the movie "The Birds" with Tippi Hendren and that is supposed to be acceptable delivery to a customer? Then they didn't fix the seat latch problem but said come back next week. Right!!! I am going to drive another 47 miles each way Mission Viejo to Fontana for another rancid bird dumping? Trust me this dealership has serious issues. Find another Ford dealer. More

We have purchased three vehicles from Bobby each time we have been treated with kindness and respect. Our loyalty is with Bobby and the Ford product. have been treated with kindness and respect. Our loyalty is with Bobby and the Ford product. More