Sunrise Ford

I went in looking for a specific car (Oxford White Focus ST) and was met with games, and a waste of time. My "rough estimate" for payments was $600 a month, which was crap, because I had visited a dealer be ST) and was met with games, and a waste of time. My "rough estimate" for payments was $600 a month, which was crap, because I had visited a dealer before that was quoting me $361 a month. He said that was impossible, and well, I'm now am owner of that car for right around that same payment (opted for one with a moon roof,which added a few bucks to the total payment). They are very rude to customers,very condescending and very pushy.Not just to me, but to another customer behind me. More

I purchased a edge in April and then another one in May both times I was treated fairly I was given options towards different financing and I drove away feeling good about the whole buying experience both both times I was treated fairly I was given options towards different financing and I drove away feeling good about the whole buying experience both times I have purchased about 7 cars from sunrise and every time I have been taken care of I always recomend sunrise ford More

The service department at Sunrise Ford in Fontana is awful. The 800 customer service number from Ford is not much better. I was put on hold asked to take a survey and at the end of the survey they hung awful. The 800 customer service number from Ford is not much better. I was put on hold asked to take a survey and at the end of the survey they hung up. No one ever called me back. Their idea of hold for a minute is much different then mine. My windshield cracked on my 2011 super duty f350 my driveway because of 104 degree heat. They said it was a rock chip? Yet no one can explain how a rock chip happens in my drive way, under the windshield wiper, and under the hood line of the truck. I quess it must be a space rock? If you want quality I would go elsewhere. More

Sales guy was great but after that the rest went to crap... Drove from Vegas to pick up a 2011 Explorer which was great until I want to leave. Paid for registration there and in Vegas. Money was refund crap... Drove from Vegas to pick up a 2011 Explorer which was great until I want to leave. Paid for registration there and in Vegas. Money was refunded but what a pain in the a**!! Also, had an issue with rear view camera and took it to my dealership in Vegas and price was negotiated by both dealerships and it was fixed.. When it came to payment from Sunrise Ford all my dealership and I received were voicemails and no payment!!! Still in process of trying to get payment from them.... Hate their customer service or lack there of!! More

I would have given tem a perfect 5 star but.....the aftermarket alarm pad that i DID NOT want was left on the vehicle and on the contract. I had to go back and have them re-do the cotract to remove the aftermarket alarm pad that i DID NOT want was left on the vehicle and on the contract. I had to go back and have them re-do the cotract to remove the $790 from the contract and have them remove the cheap key pad. Other than that they were friendly, financing was ok, although they need to keep the price of the vehicle seperate from the financing. They tried to sell me on "what do you want oyur monthly payments to be" rather than working with me on the price. In the end i got a fare deal and a great car!! More

Breach of Contract. Paid deposit; they sold my car! Unethical business practices. (My former car had engine fire, and now rental car will no longer be paid by insurance company. And my car was sold!! Unethical business practices. (My former car had engine fire, and now rental car will no longer be paid by insurance company. And my car was sold!!!) More

Bought my car there,it came without floormats. Sales said its an option not included. Car had a squeak since test drive, dealer could not find source, I fixed it myself. Drove 47 miles for my free oil chang its an option not included. Car had a squeak since test drive, dealer could not find source, I fixed it myself. Drove 47 miles for my free oil change and issues I had with the vehicle like the back seat would not latch at all. When I stopped it always came and fell forward, could not seat a person there safely. After my free oil change I was apalled beyond words that my vehicle was returned to me with no less than 400 bird droppings all over the roof, hood, windows, lights, mirrors, tailgate, trim, bumper. No spot was spared! When I complained to lot boy that brought my car to me, he said "Yeah theres a bunch of birds nests in the tree we parked it under" So I leave my car for over 24 hours for a oil change and tire rotation and it comes back looking like it was featured in the movie "The Birds" with Tippi Hendren and that is supposed to be acceptable delivery to a customer? Then they didn't fix the seat latch problem but said come back next week. Right!!! I am going to drive another 47 miles each way Mission Viejo to Fontana for another rancid bird dumping? Trust me this dealership has serious issues. Find another Ford dealer. More

We have purchased three vehicles from Bobby each time we have been treated with kindness and respect. Our loyalty is with Bobby and the Ford product. have been treated with kindness and respect. Our loyalty is with Bobby and the Ford product. More

I have purchased two new Ford Truck from Bobby Williams in the past and had a great experience both times. He made the whole purchase so easy and got me just the truck I wanted. in the past and had a great experience both times. He made the whole purchase so easy and got me just the truck I wanted. More

The sales experience at Sunrise Ford was absolutely one of the best I've ever had. They gave me both a great trade-in value and a great price on my new Ford F150 (which I totally love). The typical sales of the best I've ever had. They gave me both a great trade-in value and a great price on my new Ford F150 (which I totally love). The typical sales techniques of delay and handing you off just didn't happen which was much appreciated. The service department has been great to work with. They are quick, efficient and convenient. I always recommend Sunrise Ford when I have an opportunity to make a referral. More