Sunrise Ford

Excellent Customer Service Hector Hernandez went above and beyond to help me understand the service procedures and possible expenses. He outlined the charges and explained the r Hector Hernandez went above and beyond to help me understand the service procedures and possible expenses. He outlined the charges and explained the rationale and possible outcome. I walked away fully informed and satisfied with my decision to bring my car here to Fontana, away from my current home in Riverside. I will share this experience with my friends because I believe that people should know when someone receives the outstanding customer service as I did. More

Great Sales Person I was very satisfied with my sales person Manny Ayala he was very friendly and helpful. My only problem was with the finance department. They did not I was very satisfied with my sales person Manny Ayala he was very friendly and helpful. My only problem was with the finance department. They did not take the time to explain all of the paperwork, before signing final contract. Had to ask for assistance in clarifying my question. More

Sunrise Ford Sunrise was great and helped me get into a new 2014 F150 .. Filiberto Landa was very helpful and finding the right truck for me..Sunrise has the best Sunrise was great and helped me get into a new 2014 F150 .. Filiberto Landa was very helpful and finding the right truck for me..Sunrise has the best service. Would recommend everyone to check out Sunrise Ford for your next car or truck!! More

Focus ST First, the roadside assistance is an absolute joke! Last Monday I waited 3 hrs for a tow truck and when the guy finally showed up (without a flatbed) First, the roadside assistance is an absolute joke! Last Monday I waited 3 hrs for a tow truck and when the guy finally showed up (without a flatbed) I asked him to get one and he gave me a bunch of attitude "it should be fine... that's gonna take at least another hour..." Another 2 hrs go by and I'm finally getting my car on a tow truck. Today will be the 8th day my car has been at Ford. I called on the 4th day to get an update but couldn't get a hold of Mark, so I left a message. Still no word this Monday (7th day) so I cal back. This is the response I get, "hold on let me check... the technician is just now looking at it I'll give you a call back later with an update. He never called! More

Great Ford Flex salesman Salesman Jacob Maxey was great! Got a good price on a new Ford Flex. Had a couple of problems with Finance dept., but Jacob stepped in to help resol Salesman Jacob Maxey was great! Got a good price on a new Ford Flex. Had a couple of problems with Finance dept., but Jacob stepped in to help resolve. We financed through Ford and were very disturbed when we received a Notice of Recision via certified mail on the Saturday following our purchase, but a call to Jacob took care of the problem. There was also a problem with an exterior detail warranty called ECBond, but again, a call to Jacob and he resolved the problem. More

service writer I was very happy and extremely content with my whole experience at sunrise ford service department hectoring hernandez was very friendly and professio I was very happy and extremely content with my whole experience at sunrise ford service department hectoring hernandez was very friendly and professional he cleared up all my doubts and answered my questions with ease. Everything went smooth and timing far exceeded my expectations More

Great experience! I was very happy with the service people especially Ernesto Garcia. Extremely satisfied with the service department at Sunrise Ford. I leased my car I was very happy with the service people especially Ernesto Garcia. Extremely satisfied with the service department at Sunrise Ford. I leased my car 16 months ago and I have always taken my car to their service department where I have been greatly impressed with their customer service. I would highly recommend Sunrise Ford for all automotive needs. More

Awesome customer service I am very happy with my new car and the service people here. They work with you if you have questions or concerns and they take care of you. I will I am very happy with my new car and the service people here. They work with you if you have questions or concerns and they take care of you. I will for sure but again. More

Service Department The the truck purchase is just a one time experience. However the maintenance of your vehicle is for the life of the vehicle. That's why I am extremel The the truck purchase is just a one time experience. However the maintenance of your vehicle is for the life of the vehicle. That's why I am extremely satisfied with the service department at Sunrise Ford. The service, quality of work and friendliness provided by Don Wheeler at Sunrise Ford can not be beaten by any other place. I highly recommend Sunrise Ford for all your automotive needs. More

Stay away, FLEE! I went to Sunrise Ford to buy a new Ranger. The new truck was too expensive, the payment was too high. I found a 2003 Chevrolet S-10 ZR-2 4X4 Pick up. I went to Sunrise Ford to buy a new Ranger. The new truck was too expensive, the payment was too high. I found a 2003 Chevrolet S-10 ZR-2 4X4 Pick up. I bought it. I used my credit union since the loan offered by the dealership was really bad. So I drove it home, about 50 miles, I live up in the mountains. The truck went back the next day on a wrecker, it badly overheated. They had it for three days and I went back and picked it up, drove it home. The next day it went back on a wrecker. Overheated again, they did not fix the problem. While I was there and they were unloading the truck, a salesman walked up to me and asked me if I was the one that bought that truck, I told him yes and he said, "oh ya, I remember that truck, it came in on a wrecker! I went back a few days later and picked it up, it did not over heat. I found several other problems with it. The power steering pump was failing, the heater did not work, the check engine light went on all the time, the drivers door did not line up properly, the passenger seat recline handle snapped off. The dealership refused to fix anything else even though the problems appeared during the dealership warranty period. Even the salesman who sold me truck, after I spent several days listening to him drone on about how great he was and how well he took care of his customers, did not return my calls. I spoke to the so-called customer service mediator and she was like talking to a brick wall, I don't even know why she had the job. I finally got really angry and called on of the owners and left a very colorful message, no response. I ended up buying a $2K warranty and it more then paid for its self. Fast forward three years. I sent a letter to the owners of the dealership with the license plate frames and recapped the problems I had when I bought the truck, no reply. Then one day out of the blue, I got a call from an obvious appointment setter wanting to know if I wanted to buy another car since my loan was coming to its end, she left a voice mail message. I called back just for the xxxx of it and left a voice mail for the salesman she represented, no response. These people have not clue one what they are doing, care very little for customers after the sale and that is apparent all the way up to and including the owners. The very worst dealership I have ever had the displeasure to deal with and I have bought many cars. Stay away from these bozos! More