Sunrise Ford

Shop a different dealer We were searching for a 2014 Explorer Sport in white. Nevada and other surrounding states did not have them but Sunrise did. I spoke with Jesse Arnot, We were searching for a 2014 Explorer Sport in white. Nevada and other surrounding states did not have them but Sunrise did. I spoke with Jesse Arnot, internet sales manager, and he made the deal fair and painless with the X-plan. He even did me a solid by driving the car to me in Las Vegas, my place of residence. The experience of the sale was great, getting the car here, and surprising my wife would not have been possible without Jesse's extra mile efforts. Thank you Jesse! My issues begin simply because of the "nationwide registration". In order for Sunrise to recoup rebates from Ford, the vehicle has to be registered. OK, I understand that, no big deal. What I was unaware of was the amount of time this took, just got plates today so it took 53 days to get it done. Nevada will not issue a temporary permit until the vehicle is in the DMV system and the California permit is only good in California or for a one way trip. My $46,000 surprise sat in our garage for 53 days because it would be illegal to drive it. Why? The dealership dropped the ball and failed to mention the fact that they did not have the MSO for the vehicle and had to order it through Ford. I understand mistakes happen and things get overlooked and I'm a relatively passive/constructive complainer when needed. After going through all of the time to make numerous calls, hold times, not having a vehicle to drive, I asked what Sunrise was going to do to help us. Michelle, Customer Service Manager, initially stated she wanted to assist. She asked what I wanted. I wanted a rental car paid for until the registration was complete and we could drive the new one. Nope, try again. OK, how about dealer installed DVD for the kiddos to watch and to take the frustration from my wife's $46,000 let down? Nope, we will try and expedite the plates and that is what we will do to help you. So, Sunrise dropped the ball with the MSO, I suffer from the unknown consequences, and Sunrise says thanks for your signed contract and $22K down, nothing more we will do for you. Michelle assures me she will have owner contact me, no call. I leave message after message and get no call in return. I will be blasting this on every social media site, and review site I can find. I will involve the Better Business Bureau and continue blasting this operation until I get a reasonable response and fair solution. MY ADVICE TO FORD BUYERS- BUY FROM ONE OF THE SEVERAL OTHER DEALERS IN THE AREA IF YOU WANT TO BE TREATED PROPERLY. I have posted this to Yelp, Google, and Yahoo. I will continue to post until I get proper and fair resolve from this company or I feel that I have turned away enough business away from Sunrise. More

sales and service are 2nd to none Carlos Verdugo in sales made it easy to buy a car, no stress at all. Carlos still calls me months after the purchase to see how I like my car. Carlos Verdugo in sales made it easy to buy a car, no stress at all. Carlos still calls me months after the purchase to see how I like my car. Andrew Stevens in service handles any issues I have with my car, he always greets me with a smile. Andrew knows how to handle his customers vehicles, including my 06 Pontiac GTO. The Special Vehicle mechanics at Sunrise Fontana handle my GTO and always talk to me one on one if I have any questions that need answered. More

Salesman - Filiberto Landa I want to share my experience at Sunrise Ford dealership; they have the most amazing and people friendly staff. They make you feel at home, know they I want to share my experience at Sunrise Ford dealership; they have the most amazing and people friendly staff. They make you feel at home, know they product, understands the needs and budget of the customer. Filiberto Landa made sure we were comfortable with our payment and got us the car we were looking for. Filiberto made us feel like part of his family, he shared his own personal experience with us and that is SUPER PLUS for me. I was not just a customer more on his list but a personal satisfaction on his part; he had met his goal as an excellent customer service salesman. More

The worst purchase ever I purchased a 2013 mustang V6 49,000 miles and two weeks later the water pump went out on my way to work the car over heats, two weeks later the car w I purchased a 2013 mustang V6 49,000 miles and two weeks later the water pump went out on my way to work the car over heats, two weeks later the car will not even start. I was not offered a rental. My vehichle was kept over the weekend without even giving me any courtesy call. The customer service sucks and I have not even made my first payment on the vehicle. I believe the car was traded in and never received a full inspection because when I received the vehicle not only was the inside console dirty the car contained mail from the previous owner inside all under the seats. More

Very satisfied customer JEFF LEWIS was the sales person who helped us out he was great! He was very knowledgeable about the many options Ford had to offer and took and took t JEFF LEWIS was the sales person who helped us out he was great! He was very knowledgeable about the many options Ford had to offer and took and took the time to explain them and he was not pushy or rude. We went to two other dealerships prior to going to Sunrise Ford and you can totally tell the difference in the way people make you feel. We felt that Jeff was honest and was actually trying to fit our needs unlike other sales people we talked to at other places. We will make Sunrise Ford our first choice next time and recommend them to others. Thanks JEFF my wife is now happy with her new ESCAPE and that makes me happy !!. John D More

Great Experience! Bought a 2015 Explorer for my Wife here at Sunrise Ford. I shopped around and they gave me the best price. They have a huge inventory. Gave us many op Bought a 2015 Explorer for my Wife here at Sunrise Ford. I shopped around and they gave me the best price. They have a huge inventory. Gave us many options. Eli Noori and Danny Sanders worked with us and they were great. I will definitely buy my next Ford from this dealership in the future. More

Ask for John and/or Jacob! They ROCK!!! My husband and I have purchased 4 cars from Sunrise Ford! They always have the best selection of vehicles and a super friendly staff! We have been wor My husband and I have purchased 4 cars from Sunrise Ford! They always have the best selection of vehicles and a super friendly staff! We have been working with John Gaglio and Jacob Maxey for 3 of the four purchases. These guys are amazing!!! They always go above and beyond for us and anyone they work with!!! I have referred friends, family and even random people I speak with and they all have reported back with great experiences!!! Basically GO TO SUNRISE AND ASK FOR JOHN GAGLIO AND/OR JACOB MAXEY!!!! More

Thank you note I want to thank Mr. Don Tae Wood for helping me out with buying my new 2014 ford mustang. Thanks for your expertise, kindness and friendliness. Sincer I want to thank Mr. Don Tae Wood for helping me out with buying my new 2014 ford mustang. Thanks for your expertise, kindness and friendliness. Sincerely Ms. J. Shepard More

They get the job done!!!! I can't say enough about the excellent service we received at Sunrise Ford Fontana. We were in a negative credit situation and the staff at Sunrise Fo I can't say enough about the excellent service we received at Sunrise Ford Fontana. We were in a negative credit situation and the staff at Sunrise Ford helped get us into a car that fit our family's needs. Chris Miles and Oscar Valadez were so supportive from day 1, they are excellent at handling all of the paperwork and the anxiety that a customer feels when going through the purchasing process. They even got us a better deal than we expected I will recommend this dealership to anyone I know that is thinking about buying a car. Thank you !!!!!!!!!!!!!!!!!! More

great experience Hugo Garcia was our dealer he was awesome we ended up getting 2 vehicles from him and love them both I will always reccomend him to everyone! Hugo Garcia was our dealer he was awesome we ended up getting 2 vehicles from him and love them both I will always reccomend him to everyone! More