Sunrise Ford

Very Happy With Purchase!!! Buying a truck could turn into a disaster, but not at Sunrise Ford in Fontana, Jacob M. knows trucks inside and out and spent a lot of time going over Buying a truck could turn into a disaster, but not at Sunrise Ford in Fontana, Jacob M. knows trucks inside and out and spent a lot of time going over everything so I was completely comfortable driving off. Also Andrew S. made sure I was completely taking care of during the process, quick & efficient. I'm totally happy with my New F350 6.7 Diesel FX4 Crew Cab::)) More

Best experiences I ever had Ford is the best dealership around. I had a great experience with sunrise ford in Fontana. I will always get my cars from there. Felton Dourseau was g Ford is the best dealership around. I had a great experience with sunrise ford in Fontana. I will always get my cars from there. Felton Dourseau was great and got me the deal I wanted. Thank you very much. If you want a great deal ask for Felton he's great at what he does More

5 star service Leo and Albert were amazing!! They explained everything very clearly and answered any questions that I had. They were very patient if I didn't underst Leo and Albert were amazing!! They explained everything very clearly and answered any questions that I had. They were very patient if I didn't understand something and their attitude was very nice and friendly. I would definitely recommend this dealership to anyone! More

Juan in the quick lane is very professional. Juan in the quick lane always gives me great service!! He always keeps me posted and goes out of his way to make sure I'm taken care of. Juan in the quick lane always gives me great service!! He always keeps me posted and goes out of his way to make sure I'm taken care of. More

Excellent service Very friendly staff they work with us through the whole process. I was very comfortable with the sales person that was working with us. They explain e Very friendly staff they work with us through the whole process. I was very comfortable with the sales person that was working with us. They explain everything very well they took the time to show us the features in the car we had just leased. Overall very satisfied. More

Worst experience ever Repeat customer but never again! We went to trade our Edge for another Edge, my wife wanted black, Kevin took us out to the lot, It was rainy and over Repeat customer but never again! We went to trade our Edge for another Edge, my wife wanted black, Kevin took us out to the lot, It was rainy and overcast and pulled a black edge, for all purposes he and us thought it was black. After paper work was done Kevin said John will pull it up because he had a couple more customers to work with. John told us Oh it's Kodiak Brown but it's dark so not much difference. Kevin came out to thank us and say goodbye. When we got home where the sun was shining, the color changed to a glittery brown, we called Kevin the next day and he said there is nothing I can do and Mrs K said she loves the color When he told us it was Kodiak Brown so I informed Kevin he never told us that, it was John and my wife never said she loved it. Finally after numerous calls a lady called said come down and there are different colors at the same price to exchange. We got there and Kevin took us out to the lot and the only color was white and they wouldn't budge except if we paid more, so Kevin called a sales manager over Damian was rude pointing his finger at me telling me I knew it was brown because it was daylight and that I should have known better! First I spent time in the military and work for the military so I do not feel I should be talked down to and have a finger pointed at me by this punk! So words were exchanged but not the vehicle, and we walked out telling Kevin we will never bring business to that dealer again! The next day my wife gets an email and review from Kevin asking for us to give him an outstanding rating, because it was important to him. When my wife did the review he and the dealer got a low rating. Today we got an email from Kevin saying O don't understand I thought I mentioned how important it was for me to get an outstanding rating! Are you serious? You send an email trying to tell us we have to give you a outstanding rating? How egotistical can you be? Never will we send anyone to Sunrise, even if it's the only place to go to the bathroom I wouldn't use their place More

Sunrise Ford Knows How To Make Things Right Every person I have dealt with in the sales and service departments have been top notch. I have always been treated fairly and completely until my i Every person I have dealt with in the sales and service departments have been top notch. I have always been treated fairly and completely until my issues have been resolved. Whether it was an unusual situation (my car was experiencing a recall item but wasn't a part of the recall) or a routine item (a regular servicing) when problems arose during the servicing, they saw it through tip the end. Over the top customer service included arranging for a rental when my car took over a week to get fixed, giving me a voucher for breakfast when I had to stay and wait for the service, and,when I experienced an oil leak after I returned home, they made a house call to fix the problem AND clean up the mess in my garage. I love this dealer and I love their sales depatment. More

worst life experience Long story short. A month ago, my brother and I, as owners, took our truck to sunrise ford fontana. We explained the problem to them and told them tha Long story short. A month ago, my brother and I, as owners, took our truck to sunrise ford fontana. We explained the problem to them and told them that the 2 front tires "felt" like they were locking by itself while driving and that we almost had a really bad accident in the freeway. We repeatedly said "we are not qualified to give a diagnostic" over and over. They said they were going to fix it and 2 weeks later according to them they did. I paid $2,000 to them and tried to drive my truck home, but the same problem was STILL there. Once again, my brother and I were almost involved in an accident. We called them and waited 2 hours for a towing truck to take the truck back to them. 1 days later, I called them asking them if they found something and I talked to a technician, he advised me to talk to the manager because he knew they messed up the first time. They found out that the problem was the transfer case and that it was going to cost me another $2,000. They told me that they ran many test in their computer and that the transmission was COMPLETELY FINE, I even talked to the technician and he confirmed it. I told them that they had to show me a paper saying that this time the problem was going to be fix and they agreed. A week and a half later, they called me saying that the problem was going to be fixed in an hour. Later that day another call saying that the technician heard something funny in the transmission and that they were going to check it at no cost pushing me to do it. I said NO fix the problem for which my truck is there, but he kept insisting and I kept saying NO. Later that night, they called me and left a message saying that now my truck is not going backwards or forward. I have spent $2,000 for nothing the first time. They expect me to pay another $2,000 for nothing again, but worse this time. I spoke with Michelle Holguin, the worse, NOT a decision maker at all. And their offer was to tear down the transmission with free labor and if there is a problem Ill pay for the whole thing. If not I'll pay to put it back. And they called it, "this is our good will". Now after fiiling a bad complain in the bureau, Im taking my truck to another dealer and I will fight this in court! More

Excellent Service I consistently have found the sales and service personnel at Sunrise Ford to be professional, competent, friendly, and efficient -- all around first-r I consistently have found the sales and service personnel at Sunrise Ford to be professional, competent, friendly, and efficient -- all around first-rate. On my most recent visit for an oil change, service advisor Elsa Olivero continued the tradition, getting me in and out without delay. I highly recommend this dealership for all of your automotive needs. Jeff Chino Hills More

Very Happy Customer Bobby Williams and Matt Charland were great to work with. Both extremely knowledgable and did not pressure us at all. They made us feel very comfortab Bobby Williams and Matt Charland were great to work with. Both extremely knowledgable and did not pressure us at all. They made us feel very comfortable with no dealership games. I would definitely recommend this dealership and their friendly staff. More