Sunrise Ford

Great Customer Service! Miguel Rodrigues great salesman Great Customer Service! Miguel Rodrigues great salesman very honest and easy to work with. He listened to my needs and never pressure me or rush me Great Customer Service! Miguel Rodrigues great salesman very honest and easy to work with. He listened to my needs and never pressure me or rush me with my decision. He listen and answer all my questions He definitely made the differences. before buying our SUV we visited different dealers ships and honestly is hard to find a good sale person and it honestly make all the differences.Im very happy with sunrise Ford and Miguel for making my buying process so easy and with a great service. I would definitely recommend them to my friend and family More

Great experience, prices are awesome and lots of vehicles to choose from. I will buy another vehicle with Sunrise Ford again and again and again. to choose from. I will buy another vehicle with Sunrise Ford again and again and again. More

As I start this review let me just say I have never ever done a review on anyone or any business or anything. Yes, I’m a real person with a real nightmare. I have always been of the idea of making my own ch done a review on anyone or any business or anything. Yes, I’m a real person with a real nightmare. I have always been of the idea of making my own choices and experiencing myself, not lead by what others have to say, but after my experience with Sunrise Ford Fontana, I don’t know if I will continue to not read reviews. I will not tell you to not go because obviously they are a business and they are providing for a lot of families but I will tell you please please please inspect the vehicle you’re purchasing, if you can use a loop to so, do it, don’t be of the idea, it’s used you get what you pay for, because we paid a real good number for all the headache we are receiving in return. My story with this business is just so long and unresolved to this point, I’ll cut it short and to the point. On June 27, 2020, we bought a used 2018 Ford Expedition, less than a month later we had the engine light on, yes, engine light, took it to our local dealership, we are not from Fontana, we are more than 150+ miles from their establishment. Well our suv was at our local dealership for 6 weeks, when we had less than 4 weeks. I’m not going to lie it’s not all bad, sunrise, did give me a lender vehicle meanwhile for those 6 weeks!!! But guess what the lender after the 4th week or so gets an ABS light!!! Yes, I know right, what’s going on here with their used car lot? I notified them right away and all they said “we will have our service department inspect it when you return it”, I returned the vehicle one week after I got mine since we couldn’t go to them that same week we got ours back, it was Labor Day weekend and we had family over. We didn’t move their lender it all since we had ours back and it had the ABS light on. We returned it immediately the following weekend. Well now here we are again the one we purchased has the same noise it was making prior to having the engine light on and I’m so scared to have all this, all over!!! The truck has been in the dealership getting fix more than we have been able to have it ourselves. I’ve called, morning, afternoon, and evening, leaving voicemails to many different people and not one person has called me back it all. I’ve also sent three emails to 7 different people and not one has replied back, I’m sure more than one had to read it by now. We had several red flags when we were there and didn’t pay attention, it’s too late for the “should have” We did purchase extended warranty so that’s not even the issue the point is they don’t care because they also give 3000 miles or three months warranty and we haven’t reached either and they have ignored us. I wish they were as hesitant to help us or call back as they were when we were in the market for buying. This is not even as bad as it really is and has been, there’s so much more that happened to us with them but why even sit here now and write it, just do your diligent work if you are buying a used car from them so you aren’t hitting yourself like we are right now. Our safe, reliable, and spacious dream car for our growing family became a nightmare and a ball of stressful moments. I don’t give names of the people because that’s not how I’m and they deserve there privacy, at the end of the day they are employees too but the upper management should be ashamed, yes, ASHAMED to even treat customers like they have treated us. More

Sunrise Ford has always been a great dealer to take my cars to. They always have attended to my vehicle as quickly as possible. I know my car is well taken care of. cars to. They always have attended to my vehicle as quickly as possible. I know my car is well taken care of. More

I have purchased many Ford F-700's/ Ford F-650's through the last 40 plus years. Tim Osborne and the people at Sunrise Ford made the purchase I just made of 2 F-650's the best yet. They are equipped with the last 40 plus years. Tim Osborne and the people at Sunrise Ford made the purchase I just made of 2 F-650's the best yet. They are equipped with just the right equipment and required no additional input from me. Also, they had all the paperwork ready to go, so it was very pleasant , indeed. Can't say enough about them if you are in the market for these types of vehicles More

Elsa is my service advisor and she's very helpful!!! Great customer service. I drive all the way from L.A. to get serviced on more than one occasion. Even for a simple oil change. helpful!!! Great customer service. I drive all the way from L.A. to get serviced on more than one occasion. Even for a simple oil change. More

Jay was friendly and a straight shooter. He worked within my time constraints and told me up front what couldn't be done in that time. Promised me that my truck would be finished on time and delivered. Made my time constraints and told me up front what couldn't be done in that time. Promised me that my truck would be finished on time and delivered. Made an 1,800 mile trip back home to Spokane, WA towing a trailer right after service was done and the truck ran like a champ. When I'm in the area again I will get survive at Sunrise with Jay as my adviser. More

Very happy with our Jeep Patriot. And great customer service. Husband really likes the way the Jeep runs. And roomy large rear view mirrors are great service. Husband really likes the way the Jeep runs. And roomy large rear view mirrors are great More

I was not happy at all. I found a car I really wanted that was falsely advertised for the wrong price . The dealer I spoke with at first said I was wrong so I sent him a screen shot of the advertisement that was falsely advertised for the wrong price . The dealer I spoke with at first said I was wrong so I sent him a screen shot of the advertisement and he said that it was listed wrong. Instead of trying to help me find something in my price range because the car was way out of my budget he didn’t do anything. I think he should of told me about the cars in my price range instead of just not doing anything at all More

If I could I would give 0 stars. Very unprofessional customer service. I took in my Mustang for a recall on my doors and when I picked up my car, I was told the PSI on my tires were 32 and as soon as I customer service. I took in my Mustang for a recall on my doors and when I picked up my car, I was told the PSI on my tires were 32 and as soon as I drove off the lot, my car alerted me the PSI was 21, the fender was detached, my trunk was opened and there was a crack on my fender. I was very disappointed with the way they mishandled my vehicle for a simple recall. I called to get this fixed and they did nothing to fix this nor did they apologize. Very rude employees, it was my first time here and I will NEVER go back again. I have never been disrespected at any dealerships except for Ford. I highly recommend going elsewhere or they too will ruin your Mustang GT 5.0 More