Sunrise Chevrolet of Forest Hills

Pro: The finance person with whom we worked was fabulous. He deserves a better place to work. Cons: Literally everything else. We went there knowing exactly what we wanted. We had the car picked out on t He deserves a better place to work. Cons: Literally everything else. We went there knowing exactly what we wanted. We had the car picked out on the website. It took HOURS to get the sale done, and it had nothing to do with us. We had everything together. The sale was managed very poorly. The floor manager that day was, in my opinion, rude to his staff (who all appeared to be new) and kind of nonchalant with us. Unsurprisingly, the guy who finally helped us get our car quit or was fired not too long after that, and he was new when he helped us. Anyway, they screwed up the paperwork. Once that was fixed, we were assured everything would be ready to go when we returned to pick up the car. They would make sure the oil was changed and fluids were topped off. They would get the registration paperwork taken care of. Everything should've been fine. When we picked up the car, I would have bet money that they never serviced the car. We were assured they did, however. We were also told before we left they forgot to put both of our names on the registration paperwork. They assured us they'd fix it, and we would get our registration by mail in a couple of weeks. When we didn't get the registration, I called. We were then told there was a problem processing it, though they never bothered to tell us. It was a simple fix, too, which we promptly took care of. That was 18 days ago. We still haven't received the registration. Called again today. Got shuffled around a lot, with everyone saying they couldn't help me. The right people weren't in, even though they were open. Fiance called back this afternoon, and they said, "oh, we just resent everything through Friday" (so 15 days after we fixed the problem. We've had the car just over 2 months. Just had to fill up fluids that were never filled (so, not serviced?). The original CarFax that was sent to us never showed the service dates. After I asked about that, they resent a new one... suddenly with service information included. At this point, I'm inclined to believe they lied to save face. I 100% DO NOT RECOMMEND USING THIS DEALERSHIP UNTIL THEY GET THEIR STUFF TOGETHER. They are not helpful, and they can't seem to do their jobs correctly. I'd bet money that, if we get our registration this time, it's still not correct. More

My experience in this dealership was not pleasant. We came to sunrise to purchase 2 vehicles for my mom and I. One trade in and one new vehicle, The sales reps Dwayne & Raul ( sorry if I misspelled) w We came to sunrise to purchase 2 vehicles for my mom and I. One trade in and one new vehicle, The sales reps Dwayne & Raul ( sorry if I misspelled) were amazing. They were patient with us and tried to work hard to get us what we wanted. However, the sales manager was extremely inconsistent with numbers and unprofessional when speaking to the associates who were assisting us. Which was the first step to an uncomfortable situation, seeing someone who couldn’t demonstrate professionalism in this setting. After that didn’t work another person who’s name I believe is Dominic attempted to assist us. He was extremely dismissive about the situation and our experience. When our frustrations were not heard we decided to walk out and leave. Dominic proceeded to tell Dwayne move on to the next one oppose to finding out how to accommodate us or hear us out. When I went to speak to him at the end about how uncomfortable he me feel and how unprofessional he was, He told me his girlfriend was black as if I stated It was a racial issue. Which just showed a different side of things. The gentleman Dwayne and Raul apologized to us which does help. Overall did not change the experience. This is not an establishment that I recommend people who don’t want to judged by the way they look shop. Edit to add , they against what i asked ran my credit several times . More

Crooks which seem to prey on the elderly Avoid at all costs!!! My parents, which are each 90 years old m, went there with the car they had purchased from Sunrise two years ago, for a state inspection . T costs!!! My parents, which are each 90 years old m, went there with the car they had purchased from Sunrise two years ago, for a state inspection . The car had 6000 miles, no issues and was perfectly maintained After being serviced, my parents were told battery had been disconnected resulting in a check engine error. The inspection could not be completed because it required the car be driven 200 miles first which Sunrise would perform for five hundred dollars My parents paid for an incomplete service and left dealership. Obviously Sunrise has lost a customer and an opportunity to make a tidy profit flipping a trade-in in future! More

I have a 2020 Equinox, they scratched my car on Monday, April 4, 2022, then I brought it back for something else on or around on Tuesday, May 12, 2022 & the scratched it again, I spoke to the Manager, Domi April 4, 2022, then I brought it back for something else on or around on Tuesday, May 12, 2022 & the scratched it again, I spoke to the Manager, Dominik Tolstykh & to John Service Manager about the problem, the Manager suggested that he'll send to Employees to my Apt in Long Island, they would take the car to the dealer then to the Body Shop. The first time I had to Pay out of Pocket for the Loaner from Enterprise & wait 2 to 3 months before I got my money back. Now the Body Shop said that it will take 2 to 3 days, the dealer won't give me a loaner, He's very nasty & doesn't know how to talk to customer & John the Service Manager doesn't care about the customer, he'll do what the Manager tells him. IF YOU DECIDE TO BUY OT LEASE DON'T GO TO SUNRISE CHEVROLET THE PEOPLE WHO CHECK YOU CAR IN ARE VERY PLEASAND, INSTEAD GO TO MILLINIUM CHEVROLET IN HEMPSTEAD.I WILL NEVER GO TO SUNRISE. I HAD TO GIVE A 1 STAR BUT IT I CAN GIVE THRM LESS I WOULD'VE HAVE More

Best dealership by far . Brought my truck in for a recall . The first dealer ship told me they couldn't do the work and wanted to also charge me . I brought my truck in to su Brought my truck in for a recall . The first dealer ship told me they couldn't do the work and wanted to also charge me . I brought my truck in to sunrise to see if maybe they could help . Shela checked me in and helped with everything . Later that day I got a call Saying the truck was done and they had no issue fixing it and everything was covered under the warranty . More

This dealership are crooks. I bought a 2011 equinox that had a bad water pump. Bad ac compressor. Huge exhaust leak. And bad tires in the front. Chris the sales me told me all i I bought a 2011 equinox that had a bad water pump. Bad ac compressor. Huge exhaust leak. And bad tires in the front. Chris the sales me told me all issues would be repaired. Car was 11000. After paper work car went up to 18000. When we went to pick car it was not ready. We waited 5 hours only for Chris the sales man to come out and say it was not ready and they would deliver it to us. When the car arrived nothing was repaired but noticed it had a new inspection sticker on it not understanding how it could pass inspection. With a huge exhaust leak and bad tires. When called dealer I was told they do not know what I was talking about. I have left messages and no one will return call. This dealership are crooks and will rob you blind then wash there hands of you after you leave. I reported this dealer to the BBB and to motor vehicle for false inspection. I will also contact the AG of need be. I will continue to write bad reviews about sunrise until I get a response. Chris and Russell the dealership manager are both thieves. DO NOT BUY FROM THIS DEALER More

This is the worst dealership I have ever had to do business with. From the sales people, to the finance and service. They are the worst. business with. From the sales people, to the finance and service. They are the worst. More

The entire car buying experience was a nightmare! Called ahead and emailed dealership Friday that we would be down on Saturday from almost 2 hrs. away to look at a 2020 Cadillac XT6 and when we arriv Called ahead and emailed dealership Friday that we would be down on Saturday from almost 2 hrs. away to look at a 2020 Cadillac XT6 and when we arrived our salesman was nowhere around we ended up with a different salesman which took a while to find the car and then the car was on the roof w/about 30 cars in front of it therefore we had to come back the next day just to test drive it; Sunday. Before the test drive we were told the car had a large hole in the leather on the dashboard which we were reassured would be taken care of. On the day of the test drive the interior was very dirty and after the test drive we noticed the tires were almost at the point of not being able to pass inspection and again we were reassured we would get 4 brand new tires. So now we were on our 3rd trip back to the dealer on Monday to complete the paperwork and give the more than 1/2 of the cost of the vehicle as a down payment. We were once again reassured all issues would be taken care of only now we would have to pay for 2 of the tires they would only replace the 2 front tires (that's not what they told us after the test drive) but the car would be delivered to us to avoid yet a 4th trip to the dealership so okay we move forward anyway and pay for 2 of the tires. Now Wednesday after not hearing any updates I call the dealership to find out the hole has not been addressed yet and the tires were just ordered; only to get a call back saying their leather guy was on vacation and they were working on a solution to get the hole on the dashboard fixed. Long story short they ended up finding a place to get the hole fixed by Saturday and informed us we could pick up the vehicle Saturday @ 12pm. On our 4th trip to the dealership to pick up the vehicle we find the vehicle is still dirty inside (with a lot of air freshener sprayed to smell good), the sunroof was left open, there was bird feces on the seat and had a crack in the windshield. Everyone; 2 general managers (Dominic & Anthony) & our salesman came to look at the issues making comments about needing better detailers and looking at the windshield but without rectifying the situation. Finally, I was losing my patience as we were waiting over 1 hr. just to get the temporary registration sticker on the windshield I had to ask for a cloth to clean as least the bird feces off the seat and the air freshener overspray off of the headrests. We were again reassured they would send someone to us to fix the windshield and promised to mail us a detailing voucher. Well as the story goes I had to call for an update AGAIN and was told someone would get back to me. The proceeded to send me the information to make an appointment with Safelite to fix the windshield and I was informed I needed to pay for the repair as well but will be reimbursed; again, now that's not what they said when I picked up the vehicle. It's been 5 days since we picked up the vehicle I still have not received the detailing voucher and the windshield is scheduled to be fixed tomorrow so fingers crossed I at least get reimbursed for it. Last but not least don't let the finance manager tell you the phone number on the wall is the owner's direct phone number for any issues; trust me it is just a regular complaint line which you do not receive a response from as you can imagine I've called. Although this seems like a lot of details trust me there were many conversations etc. I’ve left out just not to bore you...lol. More