Sunrise Chevrolet of Forest Hills

Worst Chevrolet Dealer in Queens. I leased a 2022 AWD Equinox in 08/23/22 from them, and got a great deal, however the way they treated my trade in; 2020 Nissan Murano was trash. I leased a 2022 AWD Equinox in 08/23/22 from them, and got a great deal, however the way they treated my trade in; 2020 Nissan Murano was trash. 1.First off; I needed the front bumper hook plastic in front for my equinox to be put on by them because apparently, when they were cleaning the car before giving it to me at the time of purchase, someone threw out the plastic cover and then it took 2 weeks of me calling this dealer every day to get my plastic cover for the car. Mike was the one who helped me out and put the cover on my car. 2. Nissan kept calling me asking where is the murano and the payments I told them Chevy will take care of them. Since I purchased the equinox from this dealer on 08/23/2022, they did not make the remaining payments on the Nissan or return the car back to Nissan which they said they would, up until 10/05/2022. I found out from the sale manager Muran who I made the sale with that they did not know what happened and my Nissan has been sitting in their lot for over a month. The sales person, Chris was out for a month and no one picked up the work. If it wasn’t for me being on top of the dealer and making complaints to General Motors and Chevy, this dealership would have kept my car and not made the payments to Nissan. General Motors wants to provide me with a $260 certificate for the troubles and time I had to deal with this dealership. They are very unprofessional, when you ask for a manager, they will transfer you to different people, and when you reach someone, They always promise to call you back and they don’t. Any services I need for the car I will be going somewhere else. Do not come to this dealership if your trading in your car or even purchasing. More

I was extremely happy with the service I received. The dealer was patient , curtious knew what he was talking about. Will recommend to my family and friends. The dealer was patient , curtious knew what he was talking about. Will recommend to my family and friends. More

Dwayne was great help when me and my brother came in to buy the 2022 Chevy suburban , he also went over all the great features the vehicle has , so I recommending you to see Dwayne longmore a great sale re buy the 2022 Chevy suburban , he also went over all the great features the vehicle has , so I recommending you to see Dwayne longmore a great sale representative at sunrise Chevrolet in forest hill queens ny , that you sun rise Chevrolet team More

Dwayne Longmore is by far one of the best I have ever encountered, let’s start by saying he is very respectful, patient and gave me the proper understanding about everything I needed to know by the way h encountered, let’s start by saying he is very respectful, patient and gave me the proper understanding about everything I needed to know by the way he approaches me I knew he was the one I wanted to work with. If you happen to come here ask for Dwayne he will definitely point you in the right direction. More

If anyone ever needs a great representative who is willing to go above and beyond to provide you with any information you will need DWAYNE LONGMORE is that person if you are not happy for reasons out willing to go above and beyond to provide you with any information you will need DWAYNE LONGMORE is that person if you are not happy for reasons out of his control he will find a solution for you that you are happy with guaranteed he is great and I couldn’t ask for a better person to help me More

Pro: The finance person with whom we worked was fabulous. He deserves a better place to work. Cons: Literally everything else. We went there knowing exactly what we wanted. We had the car picked out on t He deserves a better place to work. Cons: Literally everything else. We went there knowing exactly what we wanted. We had the car picked out on the website. It took HOURS to get the sale done, and it had nothing to do with us. We had everything together. The sale was managed very poorly. The floor manager that day was, in my opinion, rude to his staff (who all appeared to be new) and kind of nonchalant with us. Unsurprisingly, the guy who finally helped us get our car quit or was fired not too long after that, and he was new when he helped us. Anyway, they screwed up the paperwork. Once that was fixed, we were assured everything would be ready to go when we returned to pick up the car. They would make sure the oil was changed and fluids were topped off. They would get the registration paperwork taken care of. Everything should've been fine. When we picked up the car, I would have bet money that they never serviced the car. We were assured they did, however. We were also told before we left they forgot to put both of our names on the registration paperwork. They assured us they'd fix it, and we would get our registration by mail in a couple of weeks. When we didn't get the registration, I called. We were then told there was a problem processing it, though they never bothered to tell us. It was a simple fix, too, which we promptly took care of. That was 18 days ago. We still haven't received the registration. Called again today. Got shuffled around a lot, with everyone saying they couldn't help me. The right people weren't in, even though they were open. Fiance called back this afternoon, and they said, "oh, we just resent everything through Friday" (so 15 days after we fixed the problem. We've had the car just over 2 months. Just had to fill up fluids that were never filled (so, not serviced?). The original CarFax that was sent to us never showed the service dates. After I asked about that, they resent a new one... suddenly with service information included. At this point, I'm inclined to believe they lied to save face. I 100% DO NOT RECOMMEND USING THIS DEALERSHIP UNTIL THEY GET THEIR STUFF TOGETHER. They are not helpful, and they can't seem to do their jobs correctly. I'd bet money that, if we get our registration this time, it's still not correct. More