Sunrise Chevrolet of Forest Hills

My encounter with Sunrise Chevrolet, particularly with their finance manager Craig, was a shocking display of deceptive sales tactics and utter disrespect. My experience on August 23, 2023, serves as a ca their finance manager Craig, was a shocking display of deceptive sales tactics and utter disrespect. My experience on August 23, 2023, serves as a cautionary tale for any prospective buyer. I visited the dealership to purchase a 2021 Audi Q5, having called for an appointment and confirmed the online-advertised cash price. The website's process for determining the cash price was clear, stating a price that was represented as including taxes and fees and I arrived prepared to complete the transaction. However, upon my arrival, the sales process took a disheartening turn. Craig presented a price that was over $2,000 higher than the advertised amount. When I questioned this discrepancy, Craig's response was not just unhelpful, but outright condescending. He insisted on an additional $2,000 added to the car's price - despite no such condition being mentioned on their website or during my initial call. His demeanor throughout was dismissive, bordering on rude. The most telling moment was a remark about the website information being vetted by their legal team, hinting at a deliberate strategy to create vague, misleading advertisements to trap unwary customers. This experience was not just about a pricing dispute; it was a clear indicator of Sunrise Chevrolet's, particularly Craig's, willingness to engage in dubious practices at the expense of customer trust and satisfaction. Their approach reeked of a bait-and-switch scam driven by a culture of deception. I urge anyone considering Sunrise Chevrolet to rethink their choice. Go somewhere else. My experience, dominated by Craig's disrespect and deceitful conduct, highlights the need for caution and skepticism when dealing with this dealership. More

I came in about a month ago and bought a car from this dealership, I’ve been calling Dwayne longmore for sometime now and he’s not picking up. Upon reaching out couple days ago he was very disrespectful a dealership, I’ve been calling Dwayne longmore for sometime now and he’s not picking up. Upon reaching out couple days ago he was very disrespectful and very rude . Mr longmore has no manners and he’s very rude. More

I took a ride over from NJ to look at the 2020 RS Blue Blazer when I got there the car wasn’t at the facility was told an employee took it home and was promised someone would bring the car to my house on Blazer when I got there the car wasn’t at the facility was told an employee took it home and was promised someone would bring the car to my house on 11/20/23 I hope you guys keep your word More

BUYER BEWARE ! November 11 2023. They entice customers with an attractive price then slam you with fee's. Ex, closing cost, $1195.00 Im not buying a house. Gov November 11 2023. They entice customers with an attractive price then slam you with fee's. Ex, closing cost, $1195.00 Im not buying a house. Government Fee ( my favorite ) Since when is there a govt fee? NY state Doc fee $175.00 which is normal by state law but then they tack on the Clsoing fee that I mentioned above. They pad the interest rate on the loan they make you finance through their lenders, Just outrageously dishonest. Dealer prep( $895.00). . What prep, its a late model used car. Run far away from this business, Below they require you rate someone you worked with. That person isnt even listed so Im picking a random person. Actually the guy I dealt with was professional and courteous, its the business model and ownership thats the issue. More

Malibu LS was 450 monthly. That was too high for someone retiring. I asked for Trax..and Freig Henien stated the it was not worth it. There were no incentives. My wife loves h That was too high for someone retiring. I asked for Trax..and Freig Henien stated the it was not worth it. There were no incentives. My wife loves her Trax .We already went to Atlas and I had to drive Malibu back. Usually 2 hours..I was there 5 hours. I signed paperwork with Capitalized cost reduction at 2416. Steve says he has paperwork that says it is 2000 more. My daughter and I emailed our paperwork to him.Oct 1.. Nothing back yet. My wife called 3 times and never available and no call backs to her...sorry they cared more about the sale than the person More

"Heads up, I wouldn't trust these folks one bit! Feeling deceived, and underestimated as a buyer, the initial price of the EUV Bolt dropped as an agreement, then $10,000 was added without explanatio Feeling deceived, and underestimated as a buyer, the initial price of the EUV Bolt dropped as an agreement, then $10,000 was added without explanation. Quoting an initial price of $35,000 for the 2023 EUV Bolt, later lowering it to $32,000, only to arbitrarily tack on an extra $10,000 with no clear explanation. This experience has left me with a sense of disappointment and mistrust in the dealings of this dealership. More

worst experience ever Finance Officer concerned with sale rather than consumer satisfaction. General Manager Dominic, refused to provide full name speaks volumes. Have been in cleaner porter potties than r rather than consumer satisfaction. General Manager Dominic, refused to provide full name speaks volumes. Have been in cleaner porter potties than restroom at Sunrise Chrevrolet. \ More

I have been trying to cancel a warranty for 3 months. The accounting manager promised me a return in 10 days on July 24th and I have yet to receive anything. I called Chase they have nothing pending. I c The accounting manager promised me a return in 10 days on July 24th and I have yet to receive anything. I called Chase they have nothing pending. I called DOWC and their records show the warranty isn't paid for yet. Do not buy from them. And get financing from your bank if you do More

I recently purchased a 2024 Chevy Trax at this dealership and I couldn't be happier with my experience. The salesperson Adam was terrific. He was extremely kind, patient and honest. He worked diligently to m and I couldn't be happier with my experience. The salesperson Adam was terrific. He was extremely kind, patient and honest. He worked diligently to make sure that the process of buying the vehicle went as smoothly and as quickly as possible. I would recommend Sunrise Chevrolet and Adam without hesitation! More

I had a bad experience with this dealer branch. They are not honest. First they did not sold me the Jeep for the price as advertised, they over priced me. They were supposed to fix a used Jeep that They are not honest. First they did not sold me the Jeep for the price as advertised, they over priced me. They were supposed to fix a used Jeep that I purchased from them and they didn’t want to, I had engine issues 2 weeks after I bought the Jeep from them and they told me they don’t make engine and I would ought to pay the cost out of my own pocket. Based on the lemon law they are responsible to fix the issue and they refused. I had to get the Jeep fixed with my own money. I took them to court to get reimbursed and they didn’t show in the courthouse twice. The court settled the case on my favor. It has been almost a year now, they still haven’t reimbursed me my money. More