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Sunrise Chevrolet of Forest Hills

Forest Hills, NY

4.4
244 Reviews

105-20 Gerard Place

Forest Hills, NY

11375

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Showing 244 reviews

November 22, 2023

I came in about a month ago and bought a car from this dealership, I’ve been calling Dwayne longmore for sometime now and he’s not picking up. Upon reaching out couple days ago he was very disrespectful a More

by Anthonywright10156
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dwayne longmore
Nov 27, 2023 -

Sunrise Chevrolet of Forest Hills responded

Thank you for sharing this review regarding your experience with us, Anthony. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Team at Sunrise Chevrolet

November 19, 2023

I took a ride over from NJ to look at the 2020 RS Blue Blazer when I got there the car wasn’t at the facility was told an employee took it home and was promised someone would bring the car to my house on More

by Coachbootabop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t see the salesman tall black kid with dreads and glasses very nice young man
Nov 22, 2023 -

Sunrise Chevrolet of Forest Hills responded

Thank you for your feedback. Here at Sunrise Chevrolet of Forest Hills, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Team at Sunrise Chevrolet

November 11, 2023

BUYER BEWARE ! November 11 2023. They entice customers with an attractive price then slam you with fee's. Ex, closing cost, $1195.00 Im not buying a house. Gov More

by JTM
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron Berg, Eric Schoenfeld
Nov 14, 2023 -

Sunrise Chevrolet of Forest Hills responded

We are concerned about this issue and committed to promptly resolving it. Please contact us directly as soon as you can and we can work on a resolution together. Sincerely, The Team at Sunrise Chevrolet

October 20, 2023

Malibu LS was 450 monthly. That was too high for someone retiring. I asked for Trax..and Freig Henien stated the it was not worth it. There were no incentives. My wife loves h More

by GSchmittg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Freig Henien and Steve
Oct 23, 2023 -

Sunrise Chevrolet of Forest Hills responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact us so that we can work towards a resolution together. Sincerely, The Team at Sunrise Chevrolet

Oct 28, 2023 -

GSchmittg responded

It was one of the worst. Usually 2 hours. This was 5 hours. I had to go to a remote and drive car back. I said do I have to ...he said yes...I have leased Malibus since 2000.There is another hour out of my life.When we went over figures , it was around 480 a month. lowered to 450. I had RS at 325 , I lowered trim to LS for a lower price since I am retiring. I then suggested a trax...whoa...trigger.. NO trax has no incentive and malibu is safer and better car. Glad to know last month they had my wife buy her Trax. We called Steve 5 times...never there or unavailable. He calls me Oct 1..we sent 2 separate emails with bill showing capitalized cost reduction at 2415.38. He states that it is 4000.. I usually pay around 3000 at signing. This time 6927. Never mind the money but WHY could I not buy A Trax ( my opinion is that the salesperson went too fast. The car was upstairs and he did not want to go look for a TRAX. I still think there is a problem with the paperwork...Box #6 does not add up...like the last 20 years''...I hope there is a positive answer to this BUT I am not optimistic

October 15, 2023

"Heads up, I wouldn't trust these folks one bit! Feeling deceived, and underestimated as a buyer, the initial price of the EUV Bolt dropped as an agreement, then $10,000 was added without explanatio More

by J Denis Jas
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Berg, Eric Schoenfeld
Oct 18, 2023 -

Sunrise Chevrolet of Forest Hills responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, The Team at Sunrise Chevrolet

September 14, 2023

worst experience ever Finance Officer concerned with sale rather than consumer satisfaction. General Manager Dominic, refused to provide full name speaks volumes. Have been in cleaner porter potties than r More

by jasnyamisky3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominic General Manager
Sep 18, 2023 -

Sunrise Chevrolet of Forest Hills responded

Customer satisfaction is one of our main priorities, and it seems as if we did not meet your expectations. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. Sincerely, The Team at Sunrise Chevrolet

September 05, 2023

I have been trying to cancel a warranty for 3 months. The accounting manager promised me a return in 10 days on July 24th and I have yet to receive anything. I called Chase they have nothing pending. I c More

by lpapa1984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Russell
Sep 08, 2023 -

Sunrise Chevrolet of Forest Hills responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Team at Sunrise Chevrolet

August 19, 2023

I recently purchased a 2024 Chevy Trax at this dealership and I couldn't be happier with my experience. The salesperson Adam was terrific. He was extremely kind, patient and honest. He worked diligently to m More

by N. Santos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brown
Aug 22, 2023 -

Sunrise Chevrolet of Forest Hills responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Sunrise Chevrolet

August 05, 2023

I had a bad experience with this dealer branch. They are not honest. First they did not sold me the Jeep for the price as advertised, they over priced me. They were supposed to fix a used Jeep that More

by Johannejasmin
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Engin Cetin
Aug 10, 2023 -

Sunrise Chevrolet of Forest Hills responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss this.

Aug 10, 2023 -

Johannejasmin responded

Yes I have tried this before, you guys don’t care. Who specifically should I reach out to and would take this matter in hand and what’s the direct number? Stop playing games and bouncing me around. If not settled I will return to the court again until I get my money. I am not going to get tired and I will not give up.

July 22, 2023

Why bother with a service reservation when you need to double park on a congested st and wait over 90 minutes to get in for your appointment while you watch sales manager park illegally on the sidewalk an More

by tommymac817
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 25, 2023 -

Sunrise Chevrolet of Forest Hills responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact us so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, The Team at Sunrise Chevrolet

Jul 25, 2023 -

tommymac817 responded

Feel free to call me 917 553 8516

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