Sunrise Chevrolet

service department The service department is disrespectful of one's time and doesn't stay honest to their word. I had scheduled a recall appointment on a Saturday that The service department is disrespectful of one's time and doesn't stay honest to their word. I had scheduled a recall appointment on a Saturday that they had been calling me non-stop to get done for a year and when I got to my appointment they said they could not complete the job in under 2.5 hours when on the phone they told me 1.5 hours. The job was a simple one to change out a windshield wiper motor. when I told them I had waited months to get a Saturday appointment since M-F they are only open until 6pm (who can work and get their car serviced before 6pm?) They didn't even care that I waited months for the appointment. Then would I told them how upset I was they only handed me this dealer rater card to review them online. My family has bought 3 cars from Sunrise Chevrolet and I'm sorry to say there won't be a 4th due to the service department and their disregard for my time. More

Amazing Was greeted by Mo Khan. Told him what i wanted and prices I was looking at. Also showed him 2 vechicles i was looking at online. Told him i was tradin Was greeted by Mo Khan. Told him what i wanted and prices I was looking at. Also showed him 2 vechicles i was looking at online. Told him i was trading in my vechicle. He knew exactly what I wanted even tho it was not any of the cars i showed him. I test drove it and fell in love with it. Then Sean helped me with getting the financials. Both of them were great and amazing. Made me not so nervous to buy a vechicle. Excellent job! This would be my 2nd vechicle I have bought and I will buy another as long as those 2 people are there. More

Primo Garcia My daughter was looking to buy a car. We visited several dealers including sunrise Chev. Were we purchased her new 2017 Sonic. The salesman Primo Ga My daughter was looking to buy a car. We visited several dealers including sunrise Chev. Were we purchased her new 2017 Sonic. The salesman Primo Garcia was informitive and very helpful on car models available and options. Showing and test driving with no usual sales pressure. A pleasure to do business with. More

Painless We needed a new car for my wife because hers was over 12 years old and the upkeep was becoming too costly. We didn't think a new vehicle was in our bu We needed a new car for my wife because hers was over 12 years old and the upkeep was becoming too costly. We didn't think a new vehicle was in our budget so pre owned was the choice for us. To be perfectly honest, I felt CarMax might be the best option because the price is not negotiable. Most times when purchasing a used car I have always felt that I didn't get the best price and I probably left money on the table. Buyers remorse is something I wanted to avoid at all costs. Going in we had researched the cars we were interested in and knew the asking prices. Matt was great. He asked the right questions and showed us the vehicles we had expressed interest in. The negotiation was quick and painless. We left with a car my wife loves and what I believe was a fair price. Sunrise and specifically Matt made this purchase a pleasure. Rick in finance was also able to get us a phenomenal interest rate @1.9% for a period longer than the maximum of 36 months based on our credit report. This was not something he had to offer as we were already buying the vehicle regardless. That's going above and beyond. Do you think we have already told our friends and family about our experience? You bet we have! Good job Sunrise!! More

great service so happy with my new vehicle, thanks to sunrisechevrolet and specially to Javier who helped me choose the right vehicle for my needs. I personally rec so happy with my new vehicle, thanks to sunrisechevrolet and specially to Javier who helped me choose the right vehicle for my needs. I personally recommend sunrisechevrolet. More

HAPPY WIFE - HAPPY LIFE OPENING COMMENTS I was looking for mid-size car that fits my wife “car size” criteria.. She wanted Toyota’s or Honda’s, since those were the makes of OPENING COMMENTS I was looking for mid-size car that fits my wife “car size” criteria.. She wanted Toyota’s or Honda’s, since those were the makes of cars we owned previously. I joined COSTCO a month ago, and they had a flyer which indicated a joint promotion between COSTCO & the GM HOLIDAY Promotion. So, I said to myself “What the heck! Let’s add a Malibu to the mix”. To be honest, the spouse was not crazy about my choice of adding Chevrolet to the “research pile”, mainly because of her unfamiliarity. Well, when you read the verbiage below, I guess you can tell what happened! The Sales Guy (Luciano “PRIMO” Garcia) 1. The Purchase Experience: Primo was amazing, friendly, helpful, a great listener, and an unbelievable hard worker on my behalf, trying to match a car to my preferred features, color & pricing range. 2. The Negotiation Experience: I was very happy with the COSTCO/GM Promotional deal on the new car (2018 MALIBU LT). But when you add the TRADE-IN of TWO cars to the mix, it gets a little complicated! Don’t you think? That’s the part which requires a little “back & forth” with the Sales Team. In this case, Primo (the sales guy) indicated to me that he was the “CUSTOMER ADVOCATE” on my behalf. So, he took my counter proposals back to the Sales Manager a few times. And we came to a WIN-WIN situation, where the Customer & Dealership were both happy with deal. So, let me acknowledge & thank the New Car Sales Manager (Brian Kurtz) for his part in this equation. 3. The Delivery Experience (of the new car): This was the BEST delivery experience of the dozens of cars I have bought in my lifetime. At Sunrise Chevrolet, the car is brought inside the showroom, and my sales guy (PRIMO) patiently explained all the important stuff of the car, including the safety features, how to start the car remotely, including walking me through the “My Chevrolet App”, setting up the ONSTAR registration, filling out all the COSTCO paperwork, so that I am able to collect an additional $750 from Costco as a “COSTCO Gift Card”. Then Primo took me & my wife & gave us a tour of the Service Department, the Parts Department & the waiting room. I even saw an area where kids can play around, while the parents bring their car for an oil change & other service requests. Primo wanted a photo of him & us standing by the new 2018 Malibu. I was a little reluctant because my wife always photographs well, but I need to get makeover to look decent! Remember these two numbers 406 & 5-Star! Let me explain. As I write this review, I went to the Sunrise Chevrolet website, and I see that Primo has been tagged with reviews from 406 customers. And these reviews are all in the “5-Star” category. Wow! I’m honored to have had Primo assigned to me as my Sales Guy! The Finance Guy (Rick Macintosh) Rick is a young guy who is quite energetic, personable and full of vim & vigor! Just standing next to him, you almost want to do 50 push-ups! Anyhow, Rick did our finance paperwork very quickly. It was a very pleasant experience. The General Manager (Dan Kurtz) Primo’s (my Sales Guy) cubicle is right next to Dan’s office. Dan was nice enough to invite me to his office. It’s obvious that Sunrise Chevrolet does things right. Here are some of the accolades that this dealership received, based on what I saw in Dan’s office. (i) Six-time recipient of Chevy’s exclusive Mark Of Excellence (ii) Voted one of the Top 100 Best Car Dealerships to Work For by Automative News, 4 out of the last 5 years. This was very impressive, since there are 17,500 dealerships in the U.S. (iii) Dealer Rater’s 2017 Consumer Satisfaction Award (iv) Edmunds 5 -star Dealer Award. Closing Comments At the top of review, I indicated that my wife was not thrilled that I was adding the Chevrolet product to the list of cars (from Toyota & Honda) that I was researching. Someone asked my wife if she liked the 2018 Malibu, now that we own one. I listened nervously for the answer. She responded “I like this car”. So, let me end this review with this comment “HAPPY WIFE! HAPPY LIFE! More

Great experience Danny was awesome to work with. Very easy and comfortable car buying experience with the sunrise staff they were all very knowledgeable and helpful wi Danny was awesome to work with. Very easy and comfortable car buying experience with the sunrise staff they were all very knowledgeable and helpful with me! More

Great experience! I went to this dealership because my parents had bought their SUV there and they were very happy with the service. I left with the right car for me an I went to this dealership because my parents had bought their SUV there and they were very happy with the service. I left with the right car for me and the whole staff did an awesome job! More

Great Friendly great service. Easy to work with and not pushy by any means. Will return again when lease is up. 5th car I have bought from them Friendly great service. Easy to work with and not pushy by any means. Will return again when lease is up. 5th car I have bought from them More

Excellent experience. Car purchase was smooth. Everyone was helpful and friendly. Made the entire experience smooth and easy. Look forward to driving the new car. Sean Love was extremely helpful Everyone was helpful and friendly. Made the entire experience smooth and easy. Look forward to driving the new car. Sean Love was extremely helpful in showing us all of our options. More