Sunnyside Chevrolet - Service Center

Terrible service experience. Spent $1000.00 on a tune up and ended up needing a new $6000.00 transmission a few days later. They didn't even tell me there was an issue with the t Spent $1000.00 on a tune up and ended up needing a new $6000.00 transmission a few days later. They didn't even tell me there was an issue with the transmission. More

Clean service waiting area. Service was performed as quickly and smoothly as possible. Service personnel were courteous Service was performed as quickly and smoothly as possible. Service personnel were courteous More

We came in to have our vehicle serviced. We explained the issue we were having and it seemed like it was an issue with the recall of the valve. Getting up to highway speed when getting on th We explained the issue we were having and it seemed like it was an issue with the recall of the valve. Getting up to highway speed when getting on the freeway, when pressing on the gas the vehicle doesn't get up to speed it gets stuck trying to even get to 60 and the same with getting past 60. The vehicle also feels like it's running hard and has a vibrational feeling on/under the floorboard and while this issue doesn't happen every time, it does happen multiple times and every day. We explained all of the above to the rep and he said they would run the diagnostic. We waited and then a different rep came and said there wasn't anything showing on the diagnostic test but that a wheel bearing was needed and the vehicle ran fine. We asked where the mechanic drove the vehicle and was told just on some route but not the highway and on the highway, getting on and up to speed, is when the issue happens. The rep said he'd go back and speak to the mechanic, returned, and said the mechanic stands on his word and wouldn't take the vehicle on the freeway. We feel like we wasted $200 (or rather $198) and more specifically for me I liken it to when you go to the doctor because there's an issue but you're told there's nothing wrong or they can't find anything. A diagnostic test isn't absolute and it's possible it won't catch the issue that's happening with the vehicle. and since we're still having the same issue we think this is one of the times the diagnostic didn't catch it. We don't think it would have been the worst thing to actually take the vehicle on the freeway to see what the issue is since it's not an issue driving on the street. Our issue with the wheel bearing which was quoted over $600 is what if that wasn't/isn't the issue and the vehicle would still have the acceleration and vibration issue. But, the mechanic didn't feel the need to do any more than he did. I could have taken our vehicle to a closer dealership, however, for the last 7 years, I chose to come back to Sunnyside an hour away to have it serviced because I purchased it there. I would have recommended the dealership in the past, but now, I'm not so sure. I don't remember the fella that told us what the mechanic said or his/her name either. I'm sure the dealership service department can find out who it is in their system. The only person I have had contact with in the past is Tammy Kopp. I don't remember the others I'm sure I've had contact with but never an issue. More

They got me in for an appointment fairly quickly. Did good work in a decent time. Did good work in a decent time. More

Sunnyside is a great place for all of your vehicle needs including the purchase, service, body shop and parts. They really know how to do business and take care of their customers including the purchase, service, body shop and parts. They really know how to do business and take care of their customers More

i Bought a set of tires from sunny Side Chevy and they wore out at 25.000 miles they would not help me they are not a tire dealer go see a regular tire dealer trying going to one of them sad wore out at 25.000 miles they would not help me they are not a tire dealer go see a regular tire dealer trying going to one of them sad More

Took my 2014 impala in to have the sunshade replaced do to it ripping. I paid over $2100 for them to repair, went to pick it up and it wasn’t working correctly so left it for them to fix it correctly. Went to it ripping. I paid over $2100 for them to repair, went to pick it up and it wasn’t working correctly so left it for them to fix it correctly. Went and picked it up and took it to the car wash and now the sunroof is leaking. So I called them had to take the car back and the part they replaced is broken so now they have to get another part and replace it. Well this all started in June it is now November and they still haven’t fixed it. I have called and left Tammy the service sales woman I worked with and she doesn’t even return my call. So I reached out to the Manager, at first he didn’t return my call, so then I called and left a message that if I didn’t hear from someone that I would have to take further steps to get something done, he finally called me back. This is 11/4 and it still isn’t fixed. Can’t drive it in the rain because of the leak. And the guy that did the work didn’t even clean the door jams that he got all dirty from getting in and out of the vehicle. I came to Sunnyside because I wasn’t happy with slimans service department, well now it looks like I may have to find another service department to go to. More

Denise Gurnack was extremely helpful, and very personable. I came in for an oil change , and she sold me a nice truck. I will certainly be recommending Denise, and Sunnyside, to anyone I know that personable. I came in for an oil change , and she sold me a nice truck. I will certainly be recommending Denise, and Sunnyside, to anyone I know that may be looking for a vehicle. Thank you all very much, and be safe! More