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Sunny King Honda
Anniston, AL
1,046 Reviews
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1,046 Reviews of Sunny King Honda
April 12, 2017
Sales Manager need training The salesman was great. Everything was going good until his boss, the sales manager came in. Nathan needs training in customer service. His attitude i The salesman was great. Everything was going good until his boss, the sales manager came in. Nathan needs training in customer service. His attitude is terrible and he feels he can speak to you anyway he feels. We left. We decided to comeback a few days later because the salesman was losing out on his sale. If the salesman was just average, never would have thought twice on returning. More
by DJ
Employees Worked With
Mike
October 13, 2016
Service department I am very displeased with the service dept. less than a year ago I went for service they recommended several repairs which I had. Cost $200. 2 days la I am very displeased with the service dept. less than a year ago I went for service they recommended several repairs which I had. Cost $200. 2 days later lights were flashing so I went back. $850 more dollars. This week I go back for service and filters/brake shoes. $212. Get up this morning and my car won't crank. It's a 2009!!! Stay away from there. More
by Jess
Employees Worked With
I don't know
December 02, 2015
Excellent Sales It had been a while for me to look into buying a new car, and I was hesitant to have to deal with all of the haggling and back and forth that I rememb It had been a while for me to look into buying a new car, and I was hesitant to have to deal with all of the haggling and back and forth that I remembered. I was pleasantly surprised when it only took two different talks (of maybe 3-4 minutes apiece) for the people at Sunny King to agree to a price. Very easy to work with if you come in honestly and reasonably. I would definitely recommend anyone talking to Sunny King about their next purchase. More
by J C
Employees Worked With
Wayne Rawlings
November 10, 2015
Refuse to stand behind HRV! Avoid! Avoid this dealer! They refuse to stand behind the new HRV they sold me. I purchased the vehicle on October 24th and began having accelerator issues Avoid this dealer! They refuse to stand behind the new HRV they sold me. I purchased the vehicle on October 24th and began having accelerator issues less than 16 hours in. After several days at my local Honda dealer they said that is was manufacturing defect which they initially thought was the throttle bottle but later realized it was the PCM. After finding out that there was a major issue with a brand new car (only 24 miles when purchased), I messaged my salesman Chad the following message: "Hey Chad, sorry to text you so early but I couldn't sleep because of everything I've gone through with the Hrv. They've made multiple attempts to fix the car and now ate saying its a substantial fix with the throttle body. This has been a nightmare to go through. The many phone calls and trips to the dealer. After sleeping on it, I would either like a refund and my car back or a brand new working Hrv just like the one I thought I was getting." At 12:13pm, not hearing from Chad, I send him the exact same message again. After roughly 45 minutes, Chad finally responds with the following text. "It out of my hands from here ; I've made the gm and service manager aware ; maybe you can talk to one of them a out everything ; it's not that I don't want to help you but there's nothing I can do" Disgusted at that point, I inform my father who immediately calls to speak with Dan (manager) at Sunny King. My dad tells him that I'd like a new safe, running HRV like the one I thought I was getting or a refund and my car back. He lets my dad know that he doesn't have a car like mine and can't replace it and that he can't refund my money back. Absolutely shocked that Sunny King whose main line says, customer satisfaction is our #1 priority. I've not at all be satisfied and feel that I've been scammed out of $20k+. My mother was excited as was I when purchasing the new HRV thinking that I'd have a great car that would last me years and then I'm sold a car with a major defect. At that point I'd spent a total of 143 minutes on the phone with Honda (Corporate, Sunny King, local dealer) in total and about 4-5 hours making trips to the local dealer. According to the lemon law, the car technically has to be in the shop 30 days, I just don't understand how a company and dealer can't stand behind their product, I feel cheated and that I've been wronged by Honda. When researching rights and looking over the contract, Sunny King Honda states "The purchaser of the vehicle described herein understands that it may have suffered damage during production, transit or while in the control or possession of the seller. There are no warranties of merchantability or fitness being made by the seller to the purchaser as to repairs of such damage." In other words, we can sell you a lemon/bad vehicle and take no responsibility for it. I find it also bizarre that many dealerships offer a 7 day exchange policy but Sunny King does not. After the issue started, I began wondering if Sunny King was aware of the issue and did not disclose it as the vehicle did already have 24 miles on it. At the time of purchase, the salesperson also failed to go over the vehicle inspection checklist with me and never mentioned an extended warranty. The local dealer now says that the HRV is "fixed," but having a major fix on a new car shouldn't be happening and makes me feel very unsafe and uneasy about driving the vehicle. I have made numerous attempts to resolve the issue with them however Dan would not return my call and Linda says that her rep won't let her do anything. When purchasing a new automobile avoid Sunny King and look somewhere that will stand behind the automobiles that they sell. More
by shaneo
Employees Worked With
Chad and Linda
September 15, 2015
Awesome! Sunny King Honda is absolutely wonderful. It was a great buying experience. No pressure and no hassle. The service department at Sunny King Honda is Sunny King Honda is absolutely wonderful. It was a great buying experience. No pressure and no hassle. The service department at Sunny King Honda is the best anywhere. The staff is knowledgeable, friendly and always honest. I would recommend that everyone shop for and service their Honda at Sunny King Honda. More
by Honda Pilot Buyer
Employees Worked With
Ken, Evelyn & Alan
September 15, 2015
It all started when I attended JSU in the early 80's. Sunny King dealerships were well known for their outstanding customer satisfaction. In 1982, I purchased my first Honda from Sun in the early 80's. Sunny King dealerships were well known for their outstanding customer satisfaction. In 1982, I purchased my first Honda from Sunny King. It was used and I had such a great experience with that car, that even though I had moved almost 2 hours away from Anniston, I went back to buy my 85 Accord. Flash forward to 2014 when I had been driving a few other brands and decided I would again want a Honda (my 5th). I said I would shop around closer to home. OK, I did. I shopped the big corporate dealerships. I felt like just a number. My best experiences have always been from family dealerships. So after visiting 5 Honda dealerships closer to me, I made the drive to Anniston. Howard Reid was still working there, along with Linda Benefield as the Service Manager. Well needless to say I made an offer based on what my research and other dealers were saying. Well Sunny King, with their lower tax rate and doc fee made the deal even sweeter. But I guess the best part was when Howard officially handed over the keys and said "Welcome Home". Since the purchase, I will only use Sunny King for my service. People ask "why do you drive almost 2 hours to get your oil changed or for service?" My response is "unless you have experienced the Sunny King experience you would not understand!" More
by SteveM
Employees Worked With
Howard Reid, Linda Benefield
October 25, 2014
Great experience at Sunny King Honda! What I like most about my experience with Sunny King Honda is that I wasn't "just a sale." They explained things to me, including the new features of What I like most about my experience with Sunny King Honda is that I wasn't "just a sale." They explained things to me, including the new features of my car and all my purchasing options. Even after I purchased the vehicle, the service department has been very generous and helpful in learning the new gadgets on my vehicle also. I'm really excited to have purchased from a team that values their customers and continues their relationships after the sale. More
by Erika Bell
Employees Worked With
Harold
September 20, 2014
honda experience with a new vehicle this is our 9th Honda vehicle and without a doubt each time that we bought a new vehicle it was a pleasant experience......the dealership worked very this is our 9th Honda vehicle and without a doubt each time that we bought a new vehicle it was a pleasant experience......the dealership worked very hard to make us completely satisfied with our purchase....... More
by james riggan
Employees Worked With
kevin riggan
September 15, 2014
Very pleased I am very pleads with my car.thank u very much for helping me with getting it.Iwill tell everyone I know about Sunny King Honda I am very pleads with my car.thank u very much for helping me with getting it.Iwill tell everyone I know about Sunny King Honda More
by Kleonard
Employees Worked With
Greg Emory
September 14, 2014
Purchase Sunny King Honda salesman Ted Towns and Finance agent, Willard, and General Manager Kevin Riggin were able to match my needs with a vehicle and paymen Sunny King Honda salesman Ted Towns and Finance agent, Willard, and General Manager Kevin Riggin were able to match my needs with a vehicle and payment for my budget. They showed professionalism and excellent customer service skills and I have told many people about the experience and have recommended them to others. More
by jerryyancy
Employees Worked With
Ted Towns, Willard, Kevin Riggin
