Sunland Park Chrysler Dodge Jeep RAM - Service Center

Sunland park dealership has great customer service. Robert, service advisor was very polite and provide a great service. Thank you for repairing my jeep tire Robert, service advisor was very polite and provide a great service. Thank you for repairing my jeep tire More

Paid almost $12000 to have my Ram 3500 Diesel repaired. Still having the same issue. Truck back in service area for 2 weeks with no progress to fix. Either need a refund for money charged are repaired a Still having the same issue. Truck back in service area for 2 weeks with no progress to fix. Either need a refund for money charged are repaired at Sunland Park Dodge Expense. Only getting excuses with no action to solve More

ZERO STAR FOR CUSTOMER SERVICE.worst experience. ZERO STAR FOR CUSTOMER SERVICE. worst experience. Buying 2020 Jeep Grand Cherokee Limited X, trading in a 2016 Mazda 6, with $3,000 down My ZERO STAR FOR CUSTOMER SERVICE. worst experience. Buying 2020 Jeep Grand Cherokee Limited X, trading in a 2016 Mazda 6, with $3,000 down My situation was i have a co-signer in NYC, deal went through and was told that the "MANAGER" will send the paper work to my co-signer with a RETURN ENVELOPE AND RETURN LABEL, It got to NYC with NO RETURN ENVELOPE AND RETURN LABEL. So my co-signer had to go to UPS and PAY 2DAY SHIPPING costing $37. BUT... UPS lost the package, now the bank told the manager they dont want my business anymore so the "Manager" called me on Wednesday August 12 2020 and said we have to return the Jeep, which we did on the same day. They have ask me for my Info so they can refund my $3,000 down. But they have told me it'll be ready the next day. NOPE, wasnt ready, then i was told it'll be ready on Saturday Aug 15 2020, NOPE WAS NOT READY, was told again ill get my refund on MONDAY which is today Aug 17 2020. AND NOPE NOREFUND. was told tomorrow, i told them you guy had the Jeep back and you still holding my money? The "MANAGER" JEREMY hanged up the phone on me... THIS DEALER BLOWS. They better have my money ready, or i will cause a situation they do not wanna be in. Not a threat, its a PROMISE. More

Excellent service was given to me. I have had many years experience with this company and each time I receive good service from them. Thanks. experience with this company and each time I receive good service from them. Thanks. More

Fast and courteous Brian was really good in explaining how long it would take and also suggested things for my car. He was courteous and was very attentive when I first Brian was really good in explaining how long it would take and also suggested things for my car. He was courteous and was very attentive when I first arrived. More

Friendly, fast, courteous and professional. Cleanest shop I Just had a safety inspection. No appointment required. My review title pretty much covers my experience. Had there been more required, I would have do Just had a safety inspection. No appointment required. My review title pretty much covers my experience. Had there been more required, I would have done it there. More

Attention to Detail and Customer Requests On May 20, 2020, I had an oil change at this dealership. At that time, I placed am e-mail discount coupon for the oil change on the passenger seat a On May 20, 2020, I had an oil change at this dealership. At that time, I placed am e-mail discount coupon for the oil change on the passenger seat and it was not honored and also, the oil change reminder sticker was not attached to the upper left of the windshield. On July 18, 2020, I presented my vehicle for a brake fluid flush and fuel/emissions service. At that time I informed Service Advisor that I needed the forgotten oil change reminder sticker for my windshield. He said he would take care of it. I still, no sticker. When paying for the brake fluid flush, I did not have the DRIVER PLUS discount ($20.00) for this service. More

Fairly new to El Paso area and have experienced mixed service but this dodge service department was exceptional and would recommend to others Service was fast and have not had any further issues. service but this dodge service department was exceptional and would recommend to others Service was fast and have not had any further issues. More

Awesome customer service! The overall experience will keep me going back. I will refer this dealership to family and friends! Very professional staff and JR was terrific! keep me going back. I will refer this dealership to family and friends! Very professional staff and JR was terrific! More

The service is always friendly and helpful. Unfortunately your negotiations for trade in and new truck is very poor, lower than other dealers in Texas. your negotiations for trade in and new truck is very poor, lower than other dealers in Texas. More