Sunland Park Chrysler Dodge Jeep Ram Fiat

I was there a couple of days ago to see if they could tell me what was going on with my truck. The agent, Angel Rosell, was very friendly and helpful. The way he talked to me made me feel like we had bee tell me what was going on with my truck. The agent, Angel Rosell, was very friendly and helpful. The way he talked to me made me feel like we had been friends all our lives and made the experience pleasant. Whenever I have to go to a dealership I always feel I will have to pay with my left arm but the agent gave me a good price. I would defiantly go to Mack Massey again to get my truck fixed. More

My recent experience at Mack Massey was made exceptionally enjoyable by Bob Nicely. At first I went in to the dealership looking to trade in my 2010 Jeep Wrangler Sahara for a new one. While I w exceptionally enjoyable by Bob Nicely. At first I went in to the dealership looking to trade in my 2010 Jeep Wrangler Sahara for a new one. While I was there I met Bob and he was very focused on customer service. I appreciated the effort he put forth in figuring out what I wanted and initiating the search for my new Sahara. To my surprise, he called me a few days later and was excited about a Moab edition they had received at the dealership. He warned me that it wasn't the color I was looking for, but it was worth my time coming in to see it. Sure enough, I took the time to look at the Moab and even though it was black, I actually started considering the possibility. The more I thought about it, the more the Moab grew on me. Bob did an amazing job of keeping on me about the Moab, but unfortunately I missed out on it by one day. Some other lucky guy had come in a day before me to take the Moab to Oklahoma. Although I was discouraged for not acting sooner, Bob was enthusiastic about finding another for me. Two days later, he did just that. He found a Moab for me in Arizona that was even better than the one I missed out on and followed up to make sure a dealer trade happened in order to get my Moab here. As much as I had told myself that I would never own a black vehicle, I am now the proud and happy owner of a black Moab and it was all thanks to the hard work and dedication by Bob Nicely. Eddie Linss More

Very friendly, stayed late to help us out. A real pleasure to talk to. Bob Nicely is the kind of guy I would glad invite to my BQ!! Always look forward to visiting the shop and chit chat with Bob, T pleasure to talk to. Bob Nicely is the kind of guy I would glad invite to my BQ!! Always look forward to visiting the shop and chit chat with Bob, Tim and the entire staff. I am very happy the Jeep we bought, a great choice in vehicle and dealership More

Bill Hawkins is an amazing sales person!! We will definitely do business there again! Thank you for making my dream come true. If only customer service were this good everywhere! definitely do business there again! Thank you for making my dream come true. If only customer service were this good everywhere! More

I will definitely send all my friends and relatives to do business with Bill Hawkins. Friendly and very professional! I will definitely buy my next vehicle here. it's worth the drive :) business with Bill Hawkins. Friendly and very professional! I will definitely buy my next vehicle here. it's worth the drive :) More

Went in with my trade in and was expecting to get an older used car. Was very suprised when they told me that I qualified for a new car. They got a me a great rate and good payments with nothing down. V older used car. Was very suprised when they told me that I qualified for a new car. They got a me a great rate and good payments with nothing down. Very happy with my experience and will definitely recommend it to my friends. Love my new Dodge Avenger. More

I entered the dealership at 9:00 A.M. this morning. I was welcomed by Bill Hawkins and informed Bill I had lunch plans with friends at 12:00 and I intended to make that appointment. Bill asked a series of qu welcomed by Bill Hawkins and informed Bill I had lunch plans with friends at 12:00 and I intended to make that appointment. Bill asked a series of questions to better understand what I was looking for and to better assist me. Little did I know I just met a new friend. Bill showed me several vehicles with various options until I settled on the Jeep Wrangler I wanted. Let me say that my three hour visit included Bill and I reminiscing about old times in El Paso, reviewing times past and both our business experiences.Is buying a car supposed to be fun? I guess it can be. I was then sent to finance and was introduced to Carlos Ramos by Bill. I signed the necessary forms, Carlos gave me an indepth explaination of each form. Oh wait, then Carlos and I talked about my old Jeeps of the past, he then pulled out his phone and showed me pictures of his Jeep. Not sure if you folks understand this but the finance guy made some MOPAR sales. I took mental notes and I'll be visiting that department soon. Here is the point of this experience, I made two friends, they both formed an intergration of Mack Massey's different departments with value selling beyond my purchase. As Bill and I wrapped up, he gave me a tour of the service department at which time I found out that he put a rush on my new Jeep's "make ready" because he knew I wanted to be out of there by 12:00. I will recommend the Mack Massey organization, the teams that built it and the service that supports it to anyone that I come across that is looking for any make of your vehicles or any used vehicle. I think thats a vote for class. John E. Taylor You did good Bill and Carlos! More

From a phone call requesting information to my visit on the same day I was responded to with very professioonal and sincere attention. Mr. Edmond walked me through the entire purchase process and and intro the same day I was responded to with very professioonal and sincere attention. Mr. Edmond walked me through the entire purchase process and and introduced me to the staff of the facility designated to answer additional questions and provide additional services. My experience with this dealership over several years and with several vehicles has in every instance proven outstanding. The product quality, attention of the staff and the outcome of all services has been all that I could require and expect. Full marks in every catagory --- well done. R. Suciu More

Dear Mr. Massey and Mike Edmond, First of all, I'd Dear Mr. Massey and Mike Edmond, First of all, I'd like to say that I've never been so well taken care of when shopping for a vehicle. As soon as my Dear Mr. Massey and Mike Edmond, First of all, I'd like to say that I've never been so well taken care of when shopping for a vehicle. As soon as my husband and I walked onto the dealership, we were greeted by Mike and he was as genuine and sincere as they come. There was no hassle, no awkwardness and pure consideration for what I wanted in my new vehicle. Mike was patient in allowing us to test drive a couple of Dodge Durangos and answered any questions I may have had. His positive attitude was fantastic and definitely won me over immediately. Not only did he make me feel extremely comfortable with my purchase, but also made me feel comfortable with the dealership and its services by giving me a tour of the facility and introducing me to the personnel I'd be seeing in the future. My overall experience at Mack Massey was excellent and I will absolutely be going back in the future. I've already raved about the service we received from Mike and the Mack Massey staff and I will be sure to send my friends and family over for their next vehicle purchase. Thank you again for making this a wonderful, no-hassle, easy experience for me and my husband. I LOVE my new Dodge Durango Citadel! More

I have been taking my cars to Mack Massey service department for the past 3.5 years. Their service is consistent and always done right the first time. Customer service is obviously a priority, as dem department for the past 3.5 years. Their service is consistent and always done right the first time. Customer service is obviously a priority, as demonstrated by Mr. Armando Lechuga. Mr. Lechuga is the reason I return to Mack Massey and why I spread the word to friends and colleagues about the GREAT Service I have received. Dr. Elias Provencio-Vasquez More