Sunland Park Chrysler Dodge Jeep Ram Fiat

highly recommend From the moment we walked on to the lot to the time we drove off Shelly was such a pleasant, helpful, courteous saleswoman. Very knowledgeable and an From the moment we walked on to the lot to the time we drove off Shelly was such a pleasant, helpful, courteous saleswoman. Very knowledgeable and answered all of our questions and concerns. Thank you shelly. More

We had an absolutely horrible experience, due to the incompetence of the new Sunland Park Chrysler/ Jeep/Dodge Ram New Car Sales Manager, Ivan Ochoa. This dealership operates under the philosophy of ju incompetence of the new Sunland Park Chrysler/ Jeep/Dodge Ram New Car Sales Manager, Ivan Ochoa. This dealership operates under the philosophy of just get them in here and then we’ll rip them off! We wasted so much of our time going back and forth on a deal. We wanted to trade in our vehicle towards the purchase of a brand new top of the line vehicle. We were only asking for what NADA and Kelley Blue Book listed as the trade-in value, they reluctantly finally agreed, but wanted us to buy the one they had on their lot which was not even close to the color we wanted and the second was used as a demo by the dealership owner and had over 3K miles on it, but they were selling at MSRP! They finally offered the option of a dealer trade and they found exactly what we were looking for in Phoenix, AZ, but they wanted to charge $1,076 to ship it here. We finally agreed it would be a deal if they paid half of the shipping, and they said absolutely not and allowed us to leave over $538, even though we were willing to pay MSRP on the new vehicle. Two days later we called our sales associate back and asked if we could just order one, we were told no problem and they would still give us what was originally agreed for our trade. We asked if we had to leave a vehicle there that day, and was told no, but we could if we wanted. We drove the trade-in vehicle to the dealership in case they wanted to look at it once again. Once there, they had the invoice of the total cost, which was higher than what is listed on the Jeep website. When questioned they just stated that Jeep probably hasn’t updated their website, but what they had was the correct price (above the Jeep build price). Now that we’re there and have agreed to pay the new car price, they again reiterate that absolutely yes, the trade-in price is still good and it’s in the system as such. At that time they explain that we do have to leave our trade-in along with the keys and title before they can write the contract. We explain that we only brought one vehicle and would have to drive back home to get another so we have a way home once we leave the trade-in. Instead of offering us a ride home they say, “OK how long will it take you”? We travel back home pick up another vehicle and go back to the dealership who said they would have all the paper work ready to go once we returned. Now we have wasted another two hours in addition to the three we wasted two nights prior. When we returned to the dealership we were informed by our sales associate that the Sales Manager is reducing his offer by $1,500 for our trade-in. We are of course irate, and ready to walk out. The Sales Associate offers for us to speak with the Sales Manager. Once the Sales Manager comes out of his little hole and introductions are made he asks, “What can I help you with”? I couldn’t believe it, the idiot is doing everything he can to manipulate us and rip us off and asks that question! I told him he can start by giving us the amount mutually agreed to for our trade-in. He then starts to explain that because he cannot sale our vehicle until our new one arrives, the vehicle will depreciate over the next 6-8 weeks (this is a lie, I find out later). I am furious and ask why we weren’t told this prior to us driving back and forth to our home this morning. He defiantly states, “Ma’am I am not raising my voice and I do not expect you to raise yours”. That’s when we started to just pick our items to leave and he just walked away. This incompetent individual working for this dealership is going to be the cause of a lot of lost sales. He definitely needs customer service training. I work for the Department of Defense and I am in the process of informing leadership of the deceptive business practices of this dealership, which I told him I would do as I departed that day. I can just imagine how many Soldiers this dealership has ripped off. I have questioned several and found out that yes, they too had a bad experience or think they were ripped off, but too embarrassed to state so. It is poor business practices to employ an incompetent, customer service challenged, Sales Manager making decisions that will either make or break a dealership. I am in management with the Defense Department and would definitely investigate further on this employee. I would imagine ours is not the first problem nor will it be the last. Please be advised: I have shared this story with every auto review site, the Army and the manufacturer. More

Where do I begin? WIth the sales rep that, when we decided we did not like the initial offer and said we were going to walk away, did not even ATTEMPT to dissuade us, and it was only when the sales ma decided we did not like the initial offer and said we were going to walk away, did not even ATTEMPT to dissuade us, and it was only when the sales manager was brining us our keys that the deal was improved? Maybe it should be about their AWFUL service department, who can't even manage to do a decent detailing job after two hours. It was just unacceptable. I managed to do a better job in less than an hour at the local car wash for $9. Then, we we brought up the fact the "detailers" left sand on our leather, new scuffs on the doors, and water spots everywhere, their manager could not even be bothered to come and apologize, and attempt to make things right. I think the final straw though, was trying to take the car in to correct a deficiency in the radio/satellite/bluetooth. Their "service" department spent over an hour and a half just looking for an update for the stereo, only to come back and tell us we would have to call the manufacturer, which I mistakenly thought would have been something any half-competant service department would have done. Then, they decided to "take a look" at the radio, which they never even bothered to do. We waited an additional hour, and when we told the service desk person we wanted our car back, it was in the exact same parking spot it was in since the last time we talked to them. THEY HAD NOT EVEN BOTHERED TO MAKE AN ATTEMPT. In summary, do yourselves a favor, and take your business elsewhere, this place does not value your time, and just wants to take your money. More

What a great experience. I did my home work and knew what vehicles I wanted to test drive. Michael Edmond did not pressure me and had the answers to all my questions. We had a great experience and wou what vehicles I wanted to test drive. Michael Edmond did not pressure me and had the answers to all my questions. We had a great experience and would strongly recommend Michael Edmond to any one interested in Chrysler, Dodge or Jeep. More

Mack Massey is the only dealership we go to when we look Mack Massey is the only dealership we go to when we look for a vehicle, we have always been treated with the utmost respect and every employee there Mack Massey is the only dealership we go to when we look for a vehicle, we have always been treated with the utmost respect and every employee there goes out of their way to be helpful. Francisco Jimenez and Gray completely went out of their way to help us with our purchase and we will definitely be back for the next one. Pablo Quijas More

Frank was a great salesperson, prompt and friendly. Martin handled the financing paperwork very efficiently. We will go to Mack Massey next time too. Thank you Carlos Ortiz Martin handled the financing paperwork very efficiently. We will go to Mack Massey next time too. Thank you Carlos Ortiz More

I recently purchased a 2013 RAM1500 4x4 from your dealership. The sales rep, Bill Hawkins was very helpful in selecting a vehicle and helping me through the purchase process. After completing the pur dealership. The sales rep, Bill Hawkins was very helpful in selecting a vehicle and helping me through the purchase process. After completing the purchase he arranged for the transfer of accessories from my trade in and made sure I knew of changes made in the location of some facilities. This my ninth vehicle purchased from Bill and each has been a pleasure. THANKS! JOE RIDDELL More

I am very happy with my new Jeep! Francisco is very attentive to the customers needs. He is by far the best sales representative I have bought from and would highly recommend him. Hands down this is th attentive to the customers needs. He is by far the best sales representative I have bought from and would highly recommend him. Hands down this is the best place & great experience. More

When I walk in all the sales person greeted me and ask me if I needed any help. Rhen frank jimenez took great care of me made me understand stuff I didn't understand I recommend this place to everyone they w if I needed any help. Rhen frank jimenez took great care of me made me understand stuff I didn't understand I recommend this place to everyone they will take care of you. Paul Camacho More

Rob Knight was very friendly and helpful. They show interest in helping costumers they have amazing costumer service. I will absolutely go back for other sevice. interest in helping costumers they have amazing costumer service. I will absolutely go back for other sevice. More