Sunland Park Chrysler Dodge Jeep Ram Fiat

Free oil change When I bought my car I also bought s booklet of free oil changes. They aren’t exactly free since a new air filter was $43. But the people were friendl When I bought my car I also bought s booklet of free oil changes. They aren’t exactly free since a new air filter was $43. But the people were friendly. It was done in a timely manner. More

Amazing Experience Tony and Hector did everything to make my purchase perfect. I would definitely recommend others to purchase from them in the future. Thanks again to t Tony and Hector did everything to make my purchase perfect. I would definitely recommend others to purchase from them in the future. Thanks again to the both of you. More

Worst Dodge Dealership El Paso, Tx I requested information on a vehicle they have for sale an a trade-in I have. Recieved a call from a sales man, we agreed on meeting at 7PM. I got the I requested information on a vehicle they have for sale an a trade-in I have. Recieved a call from a sales man, we agreed on meeting at 7PM. I got there a little earlier 630ish and the sales man was busy. He excused himself from the customers he was helping for about 5m took me to see the car and asked me for my trade-in keys so they could value it. He then asked me to wait in the lobby till he finished with the customers he was with. Long story short I was there for over an 1hr till I decided it was enough since salesman nevert came back or anyone. I went to look for the salesman which found chit chatting with other sales personnel. I asked him what had happened with the trade and the seeking car. He replied by saying he was sorry that they were missing a " team" and they hadn't gotten to any numbers. I told him ok, thankyou I've been here for an hour please call me instead when you have the numbers. All in all they never did anything but waist 1hr and 30m of my time. Apparently they must not want to sell vehicles. I've bought many autos and never have I experienced that type of service. If a salesman is busy he directs you to someone else to help you while he is done. Just plain worst service ever coming from the largest Dodge dealership in El Paso! I will never go back... More

New Fiat i had a great experience working with Roy Medina when purchasing my new Fiat.500 trekking. He went above and beyond his duties to make sure I was happ i had a great experience working with Roy Medina when purchasing my new Fiat.500 trekking. He went above and beyond his duties to make sure I was happy with my purchase. More

Misogynistic, shady, and inept staff I brought my Ram 1500 to the service department to have the passenger side mirror looked at. The power fold was no longer working. After multiple appo I brought my Ram 1500 to the service department to have the passenger side mirror looked at. The power fold was no longer working. After multiple appointments where the person I was scheduled with was never actually at work, condescending statements such as "don't break a nail," and someone actually breaking the mirror trying to prove that it wasn't broken, I've already had enough of this dealership. Terrible customer service. I had been hoping to add some running boards and a bed cover to my truck, but I'd rather take it any place than here in the future. More

Incredible customer service This dealership deserves a 5-star rating because of the excellent salesman who helped get us our new 2015 Jeep Cherokee. From beginning to end, our sa This dealership deserves a 5-star rating because of the excellent salesman who helped get us our new 2015 Jeep Cherokee. From beginning to end, our salesman, Gerald Jinkerson, gave us his upmost attention, taking the time and effort to figure out exactly what vehicle was best for us and for our budget. Throughout the entire process, Gerald was patient, honest, and genuinely wanted to help us get what we wanted. He pushed for us to get the best deal that we possibly could. He truly did everything to make us feel that Sunland Park Chrysler Dodge Jeep RAM wanted and appreciated our business. Because of the excellent customer service and employees like Gerald Jinkerson our family will continue to return. We bought our first Jeep at this dealership and it's where we'll buy our last. More

shelly, shelly shelly Not to sure about the dealership, but Shelly Karl is amazing! Hands down the best 2 car purchases in my life and when I need a 3rd, I will see her! Not to sure about the dealership, but Shelly Karl is amazing! Hands down the best 2 car purchases in my life and when I need a 3rd, I will see her! More

Cannot Trust Service Department I bought a 2013 Jeep Wrangler Limited in February 2013. With it I purchased the 3 year GAS AND GO plan with the Synthetic Oil changes for $750. The fi I bought a 2013 Jeep Wrangler Limited in February 2013. With it I purchased the 3 year GAS AND GO plan with the Synthetic Oil changes for $750. The first two times I had my vehicle serviced, they put in regular oil instead of synthetic. Two other times, they did not wash the car after the oil change, which they are supposed to do. I also got three details with the GAS AND GO plan. When I went to pick up my jeep this past Saturday, the jeep was supposed to be detailed. Instead, the exterior detail wash was no better than taking it through a regular car wash. When I told the Asst Service Manager about it and he agreed, he stated, "thats pretty much the detail you get with the service agreement." I asked him to speak to the Service Manager and get back to me. That was three days ago. I have not heard back. I have other complaints about their service, but I think you get my drift. Even though I paid $750 for this service plan and still have a year left, I am walking away from it rather than leave my jeep in their care. I cannot trust them with any of their services. I really have to wonder if they are even putting synthetic oil in it. These guys are a big disappointment. I am not even going to waste my time calling them back. It would do no good. More

Disappointed with the level of professionalism I called the 800 number and explained my situation in it's entirety. The lady on the phone swore up and down that thy work with all types of credit. I I called the 800 number and explained my situation in it's entirety. The lady on the phone swore up and down that thy work with all types of credit. It was a sales antic. Then I spoke to Javier Ochoa "Chuy" and upon explaining to him what I had already explained on the phone he still ran my credit report knowing that I automatically was disqualified. I explained to him that I understand sales antics, but professionally, they could just be honest like I was with them. He proceeded to state, "That's the way the cookie crumbles". Very unprofessional. I get that I have a poor credit score and I am working on making it better, but to be rude and unprofessional is completely unnecessary. More

highly recommend From the moment we walked on to the lot to the time we drove off Shelly was such a pleasant, helpful, courteous saleswoman. Very knowledgeable and an From the moment we walked on to the lot to the time we drove off Shelly was such a pleasant, helpful, courteous saleswoman. Very knowledgeable and answered all of our questions and concerns. Thank you shelly. More