Sunland Park Chrysler Dodge Jeep Ram Fiat

As I write this, The City of Marfa ambulance has been sitting in the Service Dept. for 2 months and I am unable to get an explanation on the parts. I do understand the lack of parts and supply chain issu sitting in the Service Dept. for 2 months and I am unable to get an explanation on the parts. I do understand the lack of parts and supply chain issue, but to get a run around and unable to get a straight answer for 2 months is very poor customer service. In December, I brought the ambulance to Sunland Dodge because I was able to pour only a quart of DEF into the holding tank, yet the gauge said 31% full. A couple of days later I received a phone call that the ambulance needs a new DEF module which is on back order and will arrive in a couple of weeks. I was also told that other dealers have the module but are saving it for their customers. I aid hey it is for an ambulance that I need to get back in service. I called couple of days later and recommended Rock Auto had the part and was ready to ship. I never heard back from the Service dept. I called about 4 time during January for an update, and I was instructed to leave a message and they would return my call. i never had a phone call returned during the whole month of January. The 1st week of February I did finally receive a phone call stating the parts would arrive February 17th. So, on February 22nd I called for an update and was instructed to leave a message, which was never returned. On February28th I called for an update and actually to the service guy, he told me the parts would be in the middle of March. I remined him the last message from him was the February 17th arrival date. He said the parts must be in then. So, I asked, "You all have been sitting on the parts for 12 days?" He said he will go locate the parts. 10 minutes later he tells me that the computer is slow, it I having a glitch, modern technology you know? I will call you back later with an update. That mut be one low computer because 2 days later I have not received an update. More

Great experience it simple clear and a very easy transaction. I got treated very well and the sales person was a professional. Was able to give me all the answers I needed and help me get of the dea transaction. I got treated very well and the sales person was a professional. Was able to give me all the answers I needed and help me get of the dealership with the car I wanted. More

It was a great experience, dealer was very helpful. Definitely would recommend this place Its awsome! Definitely would recommend this place Its awsome! More

Ive purchased two different vehicles from this dealership, both experiences were completely different. The most recent experience was great. Changed my opinion on this dealership. dealership, both experiences were completely different. The most recent experience was great. Changed my opinion on this dealership. More

They got me in and out in a good time. Didn't explain anything after the repairs were done. Very poor communication between service writers. Didn't explain anything after the repairs were done. Very poor communication between service writers. More

Great and fast service. Best deal and variety in inventory. Sales person never left us until a sale was accomplished. Best deal and variety in inventory. Sales person never left us until a sale was accomplished. More

This place is very clean. Knowledgeable staff. Pretty easy process start to finish. I’m a bit impressed. Knowledgeable staff. Pretty easy process start to finish. I’m a bit impressed. More

They have the upmost satisfied customer service. They were able to get my vehicle done within the allowed time frame they said would be done. They were able to get my vehicle done within the allowed time frame they said would be done. More

I recommend this dealership . They assisted us right away , very professional and treated us very well. , very professional and treated us very well. More

Fantastic service and fast dealing with financial services . I obtain the vehicle that I want services . I obtain the vehicle that I want More