Sundance Chevrolet - Service Center

Awesome service, accommodating I purchased a new to me used vehicle which had a couple of issues. Between Sam the sales manager and Ray the service technician they are taking great I purchased a new to me used vehicle which had a couple of issues. Between Sam the sales manager and Ray the service technician they are taking great care of me. They have been very accommodating to my work schedule and providing me with a ride to work and then a loaner car so that they can take care of my vehicle. Great personal and professional service. That you Sundance!! More

Service 5 star I had a nail in my tire and I brought it in to Sundance. Mark Anderson works here which is why I brought my car here. Absolutely amazing service! As s I had a nail in my tire and I brought it in to Sundance. Mark Anderson works here which is why I brought my car here. Absolutely amazing service! As soon as they pulled my car in, and Dan from Security Auto Glass approached me to let me know that I can get the chip in my windshield fixed covered by insurance. I have never had anyone from the usual dealership I take my car to offer that service! I will definitely be coming back! More

Building Relationships in Grand Ledge Terry Hanks stopped to say hello and thanked me for purchasing another vehicle from him. Jon V. double checked on me too. Both men are very busy. G Terry Hanks stopped to say hello and thanked me for purchasing another vehicle from him. Jon V. double checked on me too. Both men are very busy. Great to see business is good in Grand Ledge! More

Regular vehicle maintenance The staff are helpful and knowledgeable They are also friendly which makes for a good experience. I like the service department staff and the way th The staff are helpful and knowledgeable They are also friendly which makes for a good experience. I like the service department staff and the way they explain things More

Shane HE was so helpful for my needs. I did not plan to buy a car at all but my old one was ready to be traded in and Shane was there every step of the way! HE was so helpful for my needs. I did not plan to buy a car at all but my old one was ready to be traded in and Shane was there every step of the way! More

Thank you General Manager After experiencing some troubles with my vehicle, it is now highway ready. Thank you GM for taking care of me, so far so Good and very likely I will b After experiencing some troubles with my vehicle, it is now highway ready. Thank you GM for taking care of me, so far so Good and very likely I will be back 👍🏽 More

Service Department Audit and Visit I recently purchased a new vehicle from Sundance Auto. As part of the purchase I added on a treatment of undercoating, rust proofing and interior prot I recently purchased a new vehicle from Sundance Auto. As part of the purchase I added on a treatment of undercoating, rust proofing and interior protection treatment. This was an additional purchase at just under 600.00 I dropped my car off at 8:30 am, and picked it up afternoon, the next day. Upon inspection I found several blemishes (photos taken but not posted) in the sealant on the outer body. It looked horrible. I showed this to the service manager handling my case. The service manager was willing to take the car back and have it touched up. Unfortunately I was in a hurry and did not have the luxury to sit and wait for longer periods. I was already under pressure to leave, as my wife was asked to remove my other vehicle off the property because they needed the space she was in, to treat other customers. I was appalled at this. There were no other places to park, My wife was not blocking traffic (I parked this vehicle myself), it was out of the way. I find treatment like this very unprofessional and has discouraged me from ever returning to this dealership. It appalls me that Sundace thinks so little of customer service, that they treat us like stupid cattle. That is my story. Over all I would rate the quality of work at low quality, because of all the blemishes. Quality of customer service as a low because of the way they treated my wife. I liked the fact the manager was willing to take the car back to make things right. But I should not have had to go through this experience at all. With the huge amount of money customers spend at Chevy dealerships, we should have minimal, professional high quality treatment and high quality service when getting our vehicles serviced for any reason. More

Above and beyond I had to have work done on my car this week and Sundance went above and beyond to get me a rental so I wouldn't be inconvenienced at all as they worke I had to have work done on my car this week and Sundance went above and beyond to get me a rental so I wouldn't be inconvenienced at all as they worked on rust proofing my vehicle and switching out a sensor for me. They made the process so easy for me and I could not be more thankful. Keith Floyd always makes us feel like we are valued customers. And Tom in service kept me up to date on the progress of my vehicle and made sure I got it back when I needed it. Thanks again Sundance for another positive experience! More

Excellent My girlfriend bought a Ford edge. I was so impressed with the service I went back a week later an bought a GMC truck. Chad Decker an everyone at Sunda My girlfriend bought a Ford edge. I was so impressed with the service I went back a week later an bought a GMC truck. Chad Decker an everyone at Sundance go above an be on I'll be a return customer. More