Sundance Chevrolet

STAY AWAY!!. First of all, let me say that the last time we were in this dealership was 20 years ago when we purchased a used car. The car turned out to be a piece of junk (transmission went out in less th we were in this dealership was 20 years ago when we purchased a used car. The car turned out to be a piece of junk (transmission went out in less than one week which cost $2,000 to repair) and we swore we would never do business here again. Well, 20 years later, my sister found a car at this dealership and we (reluctantly) returned with her as we agreed to co-sign for her loan. In all, we spent about 6 hours wading through the paperwork to close the deal, which included a trade in. The salesman switched the plates and handed over the keys to the new car and off we went. The next day, the salesman called and said we forgot to pay the $3,000 down payment to which we replied, "Is this a joke?" During the deal transaction, we had informed the salesman several times that we were not planning to make any down payment. At the time we were signing the paperwork, I noticed that there was a line item showing a cash payment of $3,000 to which I said -- "why is this on here, we are not making a down payment." To which he replied, "Oh ignore that, that is related to your trade in." So we went on to sign the remainder of the paperwork. I'm sure you can guess the rest of the story. We went back to the dealership the next day and discussed the issue with two managers and the owner -- which again was a total waste of our time. We returned the car and got our trade in back. They stated that it was simply "miscommunication." Whatever it was, it was definately bad business and ruined their chances of any future business with us. Some things never change! More

made a 2 hour trip there too buy my wife a new (used) SUV. Called ahead of time too ask if their website was up too date and mike assured me it was. Spent a good 3 hours looking at cars and he didn't e SUV. Called ahead of time too ask if their website was up too date and mike assured me it was. Spent a good 3 hours looking at cars and he didn't even show us the one we drove there for. I should have asked for a new salesman when the put us in a car we didn't even want too look at first thing. Eventually found one we liked that was just over 2x what we wanted too spend. They should have been ashamed of selling this car. The detail job was terrible, upon driving it the 2 hours back we found the headlights point straight down, the high beam was burnt out, so when I changed that parts inside the lens started rattling around so I need too replace the entire assembly, and then a day later we discovered the moonroof leaked. Also every car we drove had a empty tank and it was like pulling teeth too get them too put some gas in it for us. We love the car, don't get me wrong, but avoid Mike. Maybe they have better salesmen but I didn't get that experience. More

So I just finished an email exchange with the Better Business Bureau about Sundance. By the way, don't bother with BBB if you have any complaints- because I didn't fork over the additional $4000 for a Business Bureau about Sundance. By the way, don't bother with BBB if you have any complaints- because I didn't fork over the additional $4000 for a warranty on the Jeep I bought, the BBB won't investigate. The rear differential on my Jeep (that has just over 80,000 miles) just went out and when I took it to be looked at at another dealership (not Sundance), they told me that the differential had been a "patch job" (so this has been a reoccurring problem) and that the fix wasn't designed to last. The experience at the Sundance mirrors the experience of the people who drove 75 miles each way (we drove 50 each way). We were pressured to name our "top price" and then they figured out our payments. When we told them later that we discovered that the tow lights didn't work, the windshield washing fluid receptacle was missing, they told us that we had bought it "as is". The rear differential should last at least 100.000 miles (I was told). When we called the dealership about this, they told us there was nothing they could do about it. I would be interested to see just how many people have bought cars from Sundance that were just patched and sold- We are up a creek, with no car, $6800 left on the car loan, and now a $1200 fix. . . DON'T BUY ANYTHING FROM THESE PEOPLE More

I was considering purchasing a used car so my wife and I went to Sundance because they had a Honda Accord that we wanted to look at. We were greeted by a salesman who had chewing tobacco all over his lips a went to Sundance because they had a Honda Accord that we wanted to look at. We were greeted by a salesman who had chewing tobacco all over his lips and around his mouth. After telling him we wanted to look at the Honda Accord he started to try to show us several other cars and eventually started in on the Chevrolet Volt. We were not in the market for a $40,000 car and told him this. I told him that we were specifically looking for a car in the $12,000 price range that we could pay cash for but he would not shut up about the Chevy Volt! My wife got so irritated she walked off to wait in the car. At this point I tried looking at some other cars but he just kept going on and on about the Volt. The salesman even said that he would pay me $5 to sit in it! You can't even make this stuff up! At this point I am done but need to use the restroom so I go inside and when I come out he is waiting for me with information on the Chevy Volt and his card so that I can come find him if I ever get tired of paying high gas prices. My experience at Sundance made me decide to not even get a different car and to just keep the one I have. I think I have post traumatic stress disorder now too because I have to change the channel every time a Sundance Chevrolet commercial comes on the TV or radio. I would encourage anyone to go out of their way to avoid Sundance Chevrolet! More

terrible service work, does not use genuine gm parts, install aftermarket items on new 2010 silverado chevy truck. They rip off my great uncle on his truck. Terrible follow up calls on this complaint. install aftermarket items on new 2010 silverado chevy truck. They rip off my great uncle on his truck. Terrible follow up calls on this complaint. More

I needed to get out of my Envoy for price reasons, with gas and my payment I just could no longer afford it. I went to Sundance's website and found a nice cheap van I would be able to pay off right away. I gas and my payment I just could no longer afford it. I went to Sundance's website and found a nice cheap van I would be able to pay off right away. I submitted an app online, and was contacted by a salesman. He informed me the bank would never finance for that cheap of a vehicle, and offered me a 2005 impala. This was the ONLY car offered to me ever. I came in on the weekend to test drive it, and it was filthy. The woman that traded it in had not even pulled her stuff out of the car. I had to move her stroller out of the trunk to make room for my own specialized stroller/wheelchair for my son. I agreed to the car, which began a whirlwind of pressure! They kept coming to me demanding more money down, soon 500 turned into 2400 and they would hold the car, keep me in the Envoy until I came up with the 2400. To me that's alot of money, and I already am struggling with the Envoy payment, how could I get an extra 2400 around? Crying, and terribly frustrated, I went to GL Ford, and they got me right into a really nice Lexus with 500 down! I pay over 125 a month less, and I have driven all week on 1/2 tank of gas! Sundance really needs to clean up their act, they really are not very helpful anymore. More

What a dealer !!!! We just bought a new Malibu and we had never step foot on the dealer grounds or talked to a sales man before this deal it all started with the commercial then a phone call. I talked to the never step foot on the dealer grounds or talked to a sales man before this deal it all started with the commercial then a phone call. I talked to the finance manager then he handed me off to Pat Wilcox our salesman. Pat went ABOVE AND BEYOND to get us what we were looking for they didn't have the color we wanted and also said a 2011 had more rebates then the 2012 because of the year end clearance. so we said ok get us a 2011 so they did a dealer trade with another local dealer. Keep in mind we have yet to step foot on the dealer grounds.Once we had the car located and at Sundance next came getting financed and that was also very easy he gave us the interest rate and payment and it didn't change one bit from the phone calls to delivery! I can not say enough about this dealer and our salesman HIGHLY HIGHLY recommend this dealer More

My daughter and I drove 75 miles to look at 4 or 5 cars My daughter and I drove 75 miles to look at 4 or 5 cars there. We had the specific cars already picked out and the dealer didn't have to spend anytim My daughter and I drove 75 miles to look at 4 or 5 cars there. We had the specific cars already picked out and the dealer didn't have to spend anytime with us(we didn't want to waste anyone's time). Well we really liked one of the 3 cars Brian showed us. Brian was pleasant to work with, and asked what we were willing to pay. I figure let's just cut to the chase and gave him the price we couldn't go over. Well after talking to the manager (8 minutes) then coming back and verifying my "story" of another vehicles price at a different dealer and looking it up online right in front of us (as though we were making it up!) He disappeared into the managers office for 10 minutes. Brian came back with the manager Dale? maybe? Dale then proceeded to tell me all the reasons why our offer was lame. Well when Brian left to check with the manager the second time he gave us the feeling that the deal very well might go through, so needless to say with the manager and how he acted my daughter and I said we were disappointed and the 2.5 hour 150 mile trip was a total waste of time. I would never go back to Sundance. Perhaps I'm not savvy enough at working with used car dealers but we had a terrific experience at Suburban of West Michigan and Pfeiffer Farms in Byron Center. So I know there are good used car dealers out there. Wayne L. More