Sundance Chevrolet

Over promised and under delivered. We were able to make a deal, but the process not ideal. Not recommended. We were able to make a deal, but the process not ideal. Not recommended. More

Great deal, scam and intimidation. Got a great deal on a used car at Sundance Chevrolet near Grand Ledge. As it turns out, after seven days, the air conditioning quit working. Got a great deal on a used car at Sundance Chevrolet near Grand Ledge. As it turns out, after seven days, the air conditioning quit working. We brought it back in for service. Because it was under a 30 day warranty, no charge for the service and reassured us that they found a leak. SCAM: Sadly, the air conditioning went out again after about 40 days. At the same time we were starting to have problems with the brakes. Sundance pointed out that our car was no longer under the 30 day warranty and we will be charged for the repairs. They they provided us a free estimate to repair the brakes at $1500. I declined that service feeling that it was too much money to be repaired. The air conditioning was repaired for $550 saying again they “took care of the leak”. After another 35 days, the air conditioning went out again. We were very frustrated. After making our feelings known, it was decided to bring it down one more time to see if they could find the problem at no charge. And this time, Sundance said, “we did find another slow leak“. As per usual with a scam, Sundance wanted to charge us again, this time double, $1100! Of course we said no and went down to pick up the car and to take it home. When I got there, there was a bill for $176! Naturally, I was quite surprised and alarmed. So much so, that I protested at the cashier window about the charge. To help clear up the matter, an assistant manager, named Chad, walked up to the cashier window to explain the charges to me. I repeated my stance that this was supposed to be a no charge visit since it was not repaired properly for the second time. Sadly, Chad had no appreciation for the art of conversation. His only words were, “You pay for the service, or we keep your car!” What do you say to that? I was outraged! All they were supposed to do was look at the car to see if they could fix it. I made it loudly clear, in front of the cashier window that I was not going to pay any more money for their service. INTIMIDATION: It wasn’t long before four men were in front of me with my back to the cashier window. Chad, the assistant service manager, Mike Verplanck, (Who says he’s a service writer?), a representative from the sales floor, and the service manager, Rian. I found Rian’s personality to be much more of a bouncer for a tavern than someone responsible for Customer Service. All of them were effectively blocking my exit if I wanted to leave. As if to say, pay or else!! I’m 68 years old. I’m not that much of a threat. However, all I could do was smile, and say, “I’m not afraid of you, and I’m still not paying!” It was at this moment that I noticed Rian’s lip was starting to quiver, telling me he was emotionally getting into this argument. Finally, Mr. Hanks showed up from lunch and snuck into his office with all of us standing outside his door. He never joined us, but I made sure he could hear every word about how disappointed and frustrated we were with his business. After hearing enough, he dropped the service fee for $176. I was allowed to take our car back after about an hour. They still owe us for a $550 repair which was never fixed. I got the brakes and air conditioning repaired by reputable business for half of the cost that Sundance attempted to charge us. It made us wonder how many other people have been scammed by Sundance Chevrolet. It’s obvious they don’t do this all the time, but from what we can tell, they pick their battles where they feel they can get away with it! Beware! More

Hands down there is no one better to purchase a vehicle from than Mark Korn. from than Mark Korn. More

Brandon went above and beyond to find the right truck for us in the price range we can handle. Loved the consideration gave to us. Just wished the truck had running boards 😔 us in the price range we can handle. Loved the consideration gave to us. Just wished the truck had running boards 😔 More

We had a wonderful experience while shopping a used vehicle. Our sales person was very helpful and went above the board to show us vehicles. vehicle. Our sales person was very helpful and went above the board to show us vehicles. More

Jeremy was accommodating and nice. The price we got for our vehicle was great. We highly recommend this place. The price we got for our vehicle was great. We highly recommend this place. More

Superb customer service, hospitality and fast. Ya'll are appreciated! I'm very happy with the vehicle that we got! Ya'll are appreciated! I'm very happy with the vehicle that we got! More

Everyone there is nice and always helpful. They let you drive the car around as much as you would like. Signing the paperwork always goes smooth. Getting the financing is always easy. Lou F They let you drive the car around as much as you would like. Signing the paperwork always goes smooth. Getting the financing is always easy. Lou Flynn was my salesman, and he did an excellent job. Thanks Lou! More

Our overall experience was good. I was surprised someone didn’t explain the vehicle’s features and the gas tank was right on empty when we took delivery. I was surprised someone didn’t explain the vehicle’s features and the gas tank was right on empty when we took delivery. More

Everyone was nice and Brad merazik got me on the road in something that's right for me something that's right for me More