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1,809 Reviews of Sun Toyota - Service Center
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January 11, 2017
Routine Oil Change on Lexus My wife had a scheduled oil change appointment that took 2 1/2 hours to complete. Not sure why a scheduled Oil Change took over two hours. My wife had a scheduled oil change appointment that took 2 1/2 hours to complete. Not sure why a scheduled Oil Change took over two hours. More
by NPR Steel Curtain
Employees Worked With
Greg Gamble
January 10, 2017
I was satisfied. .. prompt and on schedule. Things appeared to move in a team work fashion.We were in and out with no surprises. What more could I ask for ?. .. prompt and on schedule. Things appeared to move in a team work fashion.We were in and out with no surprises. What more could I ask for ?. More
by Joseph Grella
Employees Worked With
Joseph Maxey
January 09, 2017
50K Mileage Routine Maintenance I received excellent customer service at Sun Toyota on Saturday, 1/7/2017 when taking my Toyota Prius in for routine maintenance. Mike Jimerson was v I received excellent customer service at Sun Toyota on Saturday, 1/7/2017 when taking my Toyota Prius in for routine maintenance. Mike Jimerson was very helpful in answering my vehicle related questions. The oil change, tire rotation, and inspections were completed fairly quickly - within an hour of my showing up at the dealership. Thank you. More
by Scott K
Employees Worked With
Michael Jimerson
January 09, 2017
Very good service Although service tried to solve vibration problem, no abnormality could be located. Staff were very understanding and will do further followup at my r Although service tried to solve vibration problem, no abnormality could be located. Staff were very understanding and will do further followup at my regular service. More
by Delverna
Employees Worked With
Don't remember, Eric Lewis
January 08, 2017
Getting my accessories on couldn't have been easier Extremely easy getting my accessories on. About a 4 hr service, gave me a rental(even though it was a sienna). Travis in service is a Rock star! I d Extremely easy getting my accessories on. About a 4 hr service, gave me a rental(even though it was a sienna). Travis in service is a Rock star! I don't know if it is the accent or what, but he immediately connects with you and comes of as non-threatening and likable. Felt like he cared about getting my truck tip top and appeared very trustworthy. Now these were prepaid items, so nothing was broken and there was no negotiation involved, but I will consider driving 45min out my way to have service done on my 2 new Toyotas if Travis is my guy. More
by Bogey2017
Employees Worked With
Travis in sales
January 08, 2017
10000 mile checkup Simple, quick and always a great experience. They always provide updates throughout the process and friendly and energetic. This is the reason why Simple, quick and always a great experience. They always provide updates throughout the process and friendly and energetic. This is the reason why I always come back More
by Canigs
Employees Worked With
Eric Lewis
January 08, 2017
Great service experience My Rav4 was serviced by Anthony Roche and I had a very positive service experience. It took no time at all and I am very satisfied with my recent serv My Rav4 was serviced by Anthony Roche and I had a very positive service experience. It took no time at all and I am very satisfied with my recent service experience. The only downside was that the complementary car was was out of service. More
by Trixie65
Employees Worked With
Anthony Roche
January 08, 2017
unbelievable service that costs you money I took my truck in for service and a brake problem that I have had for 20,000 miles, they want to replace parts at $203.00 each that another Toyota de I took my truck in for service and a brake problem that I have had for 20,000 miles, they want to replace parts at $203.00 each that another Toyota dealer sells for $137.00. The truck was there once already and the issue was addressed but not resolved, they also found a TSB on my truck and want to charge me around $1000.00 for parts and over $100.00 labor for a problem that TOYOTA knows about and passes it off to the consumer if out of WARRANTY. I will be in contact with the service manager to settle this, and they want me to buy another truck from them. Product support and service after the sale is more important than price to me. Micheal answered my questions but had no answer that was the correct answer, all I heard was it will cost me to have repaired, WRONG ANSWER. More
by jhm3995
Employees Worked With
Micheal McKinley service advisor
January 07, 2017
Review of Service for my 2013 Sienna Since I purchased my previous Sienna and more recently my 2013 Sienna from Sun Toyota, I have had various Assistant Service Managers help me, --- Joe Since I purchased my previous Sienna and more recently my 2013 Sienna from Sun Toyota, I have had various Assistant Service Managers help me, --- Joe Koenn is by far the best in my estimation, very cooperative, pleasant, knowledgeable and customer friendly. I have mentioned this on many occasions to the previous ownership. More
by brian456
Employees Worked With
Joe Koenn
January 07, 2017
Salespersons and service department are very professional I've owned 2 Sienna's and always have them serviced at Sun Toyota . We have always been very satisfied with the service. We always ask for lance Johns I've owned 2 Sienna's and always have them serviced at Sun Toyota . We have always been very satisfied with the service. We always ask for lance Johnson as he is very helpful as well as very pleasant to work with. He always makes us feel that we are the only people tree t get service More
by Ginny86
Employees Worked With
Lance Johnson, Michael Paske
