Sun Chevrolet Inc

Disappointed in the follow through I bought a used car during their April sale in which they were trying to set a sales record. I went in on Saturday morning after doing extensive resea I bought a used car during their April sale in which they were trying to set a sales record. I went in on Saturday morning after doing extensive research online for a particular vehicle and specifically scheduled my test drive. When I arrived, they were much more interested in creating this crazy environment of having the radio broadcast there. It really made if difficult to park and difficult to get around. All that was fine. I drove the car and loved it, except that the ignition key would stick when you turned the car off. I told him that I was interested if they fixed the ignition. I brought my wife back that day and signed a deal pending the ignition getting fixed. The deal was to pick the car up Tuesday if the repair as made. On Monday, I texted the sales rep to see if the repair would be done by my lunch or if I should plan on Tuesday after work. I was told that they were waiting on a part and it should be done by end of day Tuesday. I get there Tuesday, and the ignition still sticks. The salesman tells me that the part never came in and they would call me that week when it did come in. On Friday, I contact to see if the part is in and he schedules an appointment for Monday AM. I get there Monday AM and the service tech has no idea what I'm there for and no part was ordered. He does some looking around and determines that the ignition was replaced but that didn't fix the problem and that he'd need a few days to get approval from GM to make some repairs. I could not have been more pleased with the service department. However, the salesman flat out lied about the repairs and the status of the repairs. Instead of just fixing the car before I got it, he allowed me to pick it up to only have to turn the car off/on 3 times every time I shut it off to get the key out. I had to drive back to Chittenango to and ride their shuttle to get a rental car for 3 days so they could make the repairs. I called the manager in frustration over the whole situation. He quite frankly could care less and it was clear that once I bought the car, they weren't really concerned about me anymore. Instead of ever returning my call, the manager had the salesperson that I was calling about contact me which he wouldn't even call and only had the nerve to text me and ask me to call. That text went ignored and to this day (2 months later) I never heard anything from any of them. When I picked up my car the service tech was apologetic from the issue and basically said don't ever trust our sales team to tell you about service and ask to be referred to them directly next time. They go through all this trouble with all the PR and ads to get you in the door and once you sign the deal, they could have cared less that the sale was conditioned upon the ignition being fixed. The salesman in order to get the deal through, lied about the repairs that were or weren't done and made up more lies about parts in the mail. Would be very cautious to ever buy from them again. More

Used Car Purchase I purchased a 2007 Impala from Jesse in 2008 and was very pleased. When looking at new (used) vehicles, I reviewed the webite, saw a few cars in Chitt I purchased a 2007 Impala from Jesse in 2008 and was very pleased. When looking at new (used) vehicles, I reviewed the webite, saw a few cars in Chittenango and went to look. Met Ken (new salesman), and he was fantastic from the start. 3 hrs later, I was putting a down payment on a 2013 Impala. i was ready to leave and my husband said you need to talk with Renee (finance), she can get you a great finance rate. Chatted with Renee and sure enough, she called me on Monday and said you're good to go with a fantastic loan rate. 2 days later I was driving a 2013 Impala LTZ. Thank you to everyone that helped during this deal. I will definately be back and will share this great experience with others. Thumbs up to Ken, Renee and Sun Chevrolet!!! Regards, Susan Kornutiak More

I had a wonderful experience !!!! I really had a great trip to sun to get car checked an rode out with a beautiful 2012 Volkswagen. from the time we enter the service center ,starting I really had a great trip to sun to get car checked an rode out with a beautiful 2012 Volkswagen. from the time we enter the service center ,starting with Rick who escoutred(spelled wrong)us to the gentleman to check things over and to Jon Rose who really treated us like royalty checking every thing over and explaining each item as he went along.We have been buying our cars from Sun Chevy for the last 60 years since my husband was in high school , we get good service and great prices and Jon was a joy to have for a salesman .Thanks Jon!! More

Great Experience Ted Grader was an excellent person to work with and he clearly knows his business. I actually enjoyed buying a vehicle for the first time in my life. Ted Grader was an excellent person to work with and he clearly knows his business. I actually enjoyed buying a vehicle for the first time in my life. More

Highly Recommend Every person I came in contact with at the dealership was very friendly. My Salesman Josh Palko did everything he could to explain the features on th Every person I came in contact with at the dealership was very friendly. My Salesman Josh Palko did everything he could to explain the features on the vehicle I was looking at. I liked the attitude of dealership and the added benefits they provide to their customers. I would highly recommend this salesman and dealership to anyone looking for a new or used vehicle. I give this dealership a thumbs up. More

Great service and great people at Sun Chevy in Chittenango I just bought a new used car from Sun Chevy in Chittenango. Every person that I dealt with was very professional. Joel Cumming s was our sales rep and I just bought a new used car from Sun Chevy in Chittenango. Every person that I dealt with was very professional. Joel Cumming s was our sales rep and gave us a good offer for our 2009 Impala trade in and a good price for the 2013 Impala that we bought. Joel stood out in the pouring rain switching plates on the cars and made certain that we had all of the information we needed to make a decision before we signed. The free car washes, birthday car detail, and other perks were also real nice to get. Yes I would go to Sun again! They also have a great team in the service dept. More

Dave was not only informative; but honest and up front with us. We told him how much we could spend and he more than met our needs and expectations. We look forward to working with Dave again in the fut with us. We told him how much we could spend and he more than met our needs and expectations. We look forward to working with Dave again in the future. More

I recently purchased a 2013 Chevy Captiva. My salesperson, Jon Rose, was the most helpful, friendly person I have ever dealt with when purchasing a vehicle. He was thorough and informative about salesperson, Jon Rose, was the most helpful, friendly person I have ever dealt with when purchasing a vehicle. He was thorough and informative about the vehicle. Nice having such a smooth transaction. My vehicle was ready on time for pickup. Thank you Sun Chevy for such great service!! More

Sun had the vehicle we were looking for at a good price. Our salesman Dan Rau did an excellent job explaining the process, a big 2 thumbs up to Dan !!!! Our salesman Dan Rau did an excellent job explaining the process, a big 2 thumbs up to Dan !!!! More

This was our 7th (4 for my husband & I. 3 referred in the family) car purchased at Sun Chevy. This time was to replace a vehicle that had a repair bill that was more than was owed on the loan. I found th the family) car purchased at Sun Chevy. This time was to replace a vehicle that had a repair bill that was more than was owed on the loan. I found the car I liked online & called Dave. As usual Sun Chevy took good care of us & we got a great deal on a very nice car. The thing that brings us back is that when there is a issue (which is few & very far between). It is resolved quickly & very fairly. I love the fact that when I fill out the online form when I have a problem. Todd reads them all. I have seen comments that no one reads these reviews. Well when speaking to Todd today, he really does read them all. That is the sign of someone who truly cares for his customers. I understand there is good & bad experiences at every dealership. At Sun, Todd is very hands on & if you are not happy. He will make sure you are. More