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Sun Buick GMC

Wantagh, NY

Overview
Employees
Reviews
Vehicles
5.0
1,976 Reviews
Sun Buick GMC of Wantagh proudly serves Long Island and NYC customers with a huge selection of SUV's and trucks. We offer our products and service at very competitive prices in a clean, friendly and dignified atmosphere. Sun Buick GMC will make sure that you leave satisfied, with the right vehicle for your budget. Please call or email if you have any questions. We want to make your shopping experience smooth, easy and memorable. www.SunAutoGroup.com 516-781-6666
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3333 Sunrise Hwy

Wantagh, NY

11793

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Showing 1,976 reviews

April 20, 2021

One of the Best if not the Best Service centers in Nassau. My salesman Tony was fantastic, he worked with me to make sure that everything my wife wanted in the Terrain was there. his is the third car More

by Laxman813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob McKenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Zaitz
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April 16, 2021

Well update on our terrible experience we leased a Buick Encore gx picked it up on a Friday and it died on a busy highway in the rain on a Sunday onstar wouldn’t pick the car or me and my 4 year olds daught More

by Gina74
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tatiana Fattakhova
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2021 -

Sun Buick GMC responded

I am the owner and president of Sun Buick - GMC inc. We are truly dismayed by your hurtful statements. It is quite INCORRECT that we "refused" to help you with a potential replacement vehicle (though your car was quickly repaired and goodwill restitution was offered) However, NYS has a legal process and a registered motor vehicle cannot be exchanged like an appliance. You were not present for the meeting and never spoke to me. Unfortunately, your spouse refused to cooperate and patiently sit at my desk long enough to let me guide him. He said he was tired and wanted to go home. I had to ask him to please listen and stop interrupting me several times. NYS has a LEGAL framework for the replacement of a vehicle that a dealership cannot bypass. This is especially true of a car which is LEASED, owned by a bank and already REGISTERED with NYS. A case must be started by the consumer and paperwork must be completed. A simple web search will verify what I have said. I offered my strong support several times but he would not let me continue and angrily walked out after berating me. I only asked for patience and respect but he did not allow me to finish speaking. I still sent him my personal cell # and email address afterwards. He has not responded. You could also add some details. Like the fact that you were immediately assisted that Sunday by David, one of the owners here. I also helped by phone while my son was getting an MRI for a serious injury. We arranged and paid the towing from the parkway for you that same day. You and/or your spouse were then kept well informed by owners and managers thereafter. The Encore was running when it got here and was diagnosed the next morning. It was repaired with a simple fuel injector and our service manager drove it overnight to be certain. Your spouse picked it up Weds freshly re-cleaned with a full tank of fuel. We had also offered to pay for an Uber and a rental car (declined) and a free lease payment. Certainly we regret the misfortune with the lease of your new Encore GX. I do know how stressful and disappointing such an unusual mishap can be. But there is no reason to create a false narrative and offend the fine people helping you. (Insulting us in your other reviews doesn't help either) I doubt you would get this much attention anywhere else. Your review is one of the very few poor ones out of thousands of our great ones on the web. That too should tell you something about our company. But wishing "karma" upon us might sadly say something more about you. What is it that you wish upon us? We can only wish you good health and safe driving. Patrick R. Cassino, owner-president 4.16.2021

Apr 16, 2021 -

Gina74 responded

So you’re vehicle broke down on a Sunday and it’s our fault? You paid for the tow because it was 2 days old and died and the tow driver couldn’t get it to start either onstar diagnosed the car as bad fuel injector and not to restart the car and we told them the car wouldn’t start anyway!! Hahaha we spoke to gm directly and they said you are privately owned and you need to make it right not them! And simple search on Google shows dealership can take ownership of the car!! You guys left us out in the cold it’s not right you expect us to stay calm when we came from queens there because we felt safe with someone we leased with before only to learn now that when we need help you turn your back we will contact a lawyer to handle the issue you’re David wasn’t very polite and had a very bad attitude and I did speak to him myself from the highway and I even said you have some nerve to have an attitude and he said no I just walked in you’re dealership is run by children who know nothing on customer service!

Apr 16, 2021 -

Sun Buick GMC responded

Yes, we do expect you and your spouse to stay calm, civil, respectful and patient while we try to help you. We record phone calls for quality like many companies. David was very polite and immediately helpful. He asked you for some information but you were understandably stressed and quickly short with him. My meeting with your spouse in my office was also recorded on video. I'll be sure to save all recordings so others can judge for themselves. I also invite all readers to check the web for the NYS / DMV rules for replacing a leased vehicle for themselves. It is quite clear but the customer does need to cooperate. Meanwhile, why burn bridges this way? Your vitriol and misstatements are doing nothing to help the situation. It's not fruitful and hurts both sides. Be well. Patrick R Cassino, owner-president

Apr 16, 2021 -

Gina74 responded

Lol you guys like to talk but do nothing still we have a car sitting here we refuse to drive I cannot chance getting stuck anywhere with a 4 year old! You told my husband to call gmc to get help and you will back us up gmc said it’s untrue he gave you the persons number and you refused to call but you are afraid of real reviews get it together and stand by your customers this is ridiculous when we broke down and said we really want out of this car we don’t feel safe please get us in the terrain that should have been enough to work on that and only that we paid you! You get us in something we feel better in that’s true customer service 101 stop playing saints you know you dropped the ball on this! David didn’t even know who I was when he picked up the call maybe teach reception to handle and direct calls correctly! Don’t make us out to be irrational we leased a car it died on a dangerous street and it was ur responsibility to get it to your service and when we voiced we didn’t feel safe back in that car you should have responded by we will do what it takes to get u in a lease as for the Uber it’s because we needed a rental cuz we were relying on the lease and we’re now carless and you couldn’t find a gmc car near me to rent for me why did it have to be a gm??!! Get me in a car when ur lease died??!! I’m in queens with my daughter in remote school can’t drop everything to come all the way there when ur car died!! This is all recorded as well don’t threaten me again with your recordings! Hahaha I’m sure people will understand where we are coming from 1 terrible review is more effective than 20 good you burned the bridge when you didn’t work with us! Good luck Sir!

April 12, 2021

Tatiana is an awesome sales lady. She stayed late the day we came in. Never rushed us, stayed and answered all our questions. We were about to make a deal and she made the whole process so easy! Definitely r More

by billmary17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tatiana Fattakhova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Derosa , Mitch Friedberg
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April 07, 2021

The dealer and sales rep was very helpful and got me into the vehicle I wanted. The price was right and the entire purchasing process was quick and easy. More

by Anthony Allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2021

This was only our second time leasing a car. Sun Buick made the entire process so easy. We ended up with a newer, slightly bigger version of the Encore, which I loved. Loyalty was recognized! More

by Lyndao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Zaitz, Rod Sano
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April 05, 2021

Great overall experience. Second time leasing a vehicle from Sun GMC. Very easy and painless process. Would highly recommend this dealership. Rod was attentive but not pushy. Quick and excellent service. More

by Hklein917
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Friedberg, Rod Sano
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April 03, 2021

Excellent service. Thank youStaff were very Excellent service. Thank you Staff were very friendly. Answered all my questions and were very patient. I would highly recommend Sun Buick GMC for More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt - trainee , Mitch Zaitz
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March 29, 2021

Tatiana was extremely helpful, professional and knowledgeable. From the moment we entered the dealership we were acknowledged but not pressured. Best car shopping experience I have ever had. I app More

by jackiegeller5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tatiana Fattakhova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 27, 2021

This is the 4th lease we entered into with Sun Buick. Every time has been a pleasure. Very professional and knowledgeable salespeople. Rod was extremely nice and thorough. More

by Jesnick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Sano
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March 18, 2021

Rod Sano our salesman was great. Very helpful and patient, there was no hard pressure to make a sale. Mitch Friedberg got me better financing then I would have at my credit union. Great place to do More

by Hicksbuff
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Friedberg, Rod Sano
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