Summit Toyota of Akron - Service Center

Toyota’s are a good, reliable car, but I can’t say the same for the Summit Toyota dealership. I’ve been having vibration issues on my 2021 Camry and have annotated it on my 5k mi. service appointments fo same for the Summit Toyota dealership. I’ve been having vibration issues on my 2021 Camry and have annotated it on my 5k mi. service appointments for 4 separate visits. They made excuse after excuse about finding nothing, yet the vibration continued and got worse. Finally they said they would order wheel bearings and would calll us in a week. After 3 weeks, I called and spoke with the GM. That was as worthless of a conversation as I had been having with the service department. Before he called me back, he checked with the service dept. and then they ordered the parts (after 3 weeks of waiting). I asked why the failure to react or to communicate with me about what was going on, and alll he could say was “I got a solution for you, what else do you want?” He even insinuated that they were doing me a favor by getting this repair done under warranty because by the time they ordered parts, my car had over the 36k mi warranty. And this was despite the fact that the first time (maybe even the 2nd or 3rd as well), my car had milage well under the 36k miles. Plus I have an extended warranty on top of that. He never acknowledged for a second that his service dept. had failed to address this situation correctly, had lied to us about ordering the parts when they said they would, or communicating with us. Summit Toyota was great getting me into the car, but like many other dealerships, that is where the “exemplary” service ended. Don’t place yourself in a situation with Summit Toyota that you have to get frustrated over the care and maintenance of your car purchase. More

This dealership helped me quickly and they were very professional. All I needed done was a look-over of the frame for warranty coverage and they treated me great. professional. All I needed done was a look-over of the frame for warranty coverage and they treated me great. More

Great people, great service,, simple and easy. . would recommend to anyone needing help with a car . would recommend to anyone needing help with a car More

I have Purchased several vehicles from Summit and have my vehicles serviced there. I would 100% recommend this dealership. They have always been honest and fair. If you’re in the market for a Toyota, give Su vehicles serviced there. I would 100% recommend this dealership. They have always been honest and fair. If you’re in the market for a Toyota, give Summit Toyota a shot. You won’t be disappointed. More

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400. We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed Toyota is keeping the $400. We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That’s what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it’s important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn’t later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It’s actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I’m out $400 and don’t have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It’s the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever. More