Summit Toyota of Akron - Service Center

Steered in the right direction! Had some funky issues with the steering wheel on my Tacoma truck....sometimes easy to turn, other times stiff. Check in at service wrote down my co Had some funky issues with the steering wheel on my Tacoma truck....sometimes easy to turn, other times stiff. Check in at service wrote down my concerns and contacted me with their findings. Gave the okay and now steering just fine More

Long term customer We have had a relationship with Summit for about 10 years. There have been lots of changes and growing pains. I would say overall they are happy to ha We have had a relationship with Summit for about 10 years. There have been lots of changes and growing pains. I would say overall they are happy to have our business and I’m happy with their service. And I love my Camry! More

HORRENDOUS! They cant keep service advisers to save their life! The ones they have now are horrible, you can tell they just want the quick buck. Nicole the advise They cant keep service advisers to save their life! The ones they have now are horrible, you can tell they just want the quick buck. Nicole the adviser was a complete piece of work, very rude and uncaring, Jen the other adviser didn't listen to anything I was saying and just kept talking back to me. Gary the service manager and I use that term lightly, was a complete moron. I don't think he even knew where the heck he was at, he was so spaced out and kept grabbing his pant area. Totally gross! I have been a loyal customer for 15 years and no more, I simply cant take it anymore! Where are the adviser who cared about me and my car, who knew my car!!! From the early days of Brian and Fred to Bob to Mike and then to Elly I had always had exceptional service, what a disappointment they are all gone. Time to find a new dealer to take my vehicle. no more chances for Summit Toyota, and I WILL tell everyone I know not to go there! More

Great customer service - Keeps me coming back each time! I just wanted to send a quick note to say KUDOS to Bob Wilson in the Service Dept. What should have been a routine 1 hour oil change somehow turned in I just wanted to send a quick note to say KUDOS to Bob Wilson in the Service Dept. What should have been a routine 1 hour oil change somehow turned into 3, and basically spent the rest my workday there unexpectedly. After breaking a lug nut / stud off for the tire rotation Bob informed me they would be getting the repair ASAP at no additional charge. I have been at other service centers where they would no question charge for something like this and turn into a bigger headache than it already is. I appreciate Bob’s courtesy and honesty while I had to wait so long and he made sure to credit me for the inconvenience. I have only been to Summit Toyota a handful of times so far but its employees like Bob that keep me coming back there. I always feel comfortable and trust everything to be done right and fair…( and in my experience that hasn’t always been the case at car dealers!) So credit is due where it is deserved. Also, before leaving I spoke with Mike Maloy about a possible trade in later and felt like it would be a great place to make a deal if they could find my next Tundra hopefully! Thanks again! More

From out of state and needed service for my Rav4. A pleasure dealing with professionals, they were polite and quick. Will be my Toyota dealer here in Ohio. AAA+++ pleasure dealing with professionals, they were polite and quick. Will be my Toyota dealer here in Ohio. AAA+++ More

I stopped because I had questions about the car phone. Rodney answered all questions. Also Rodney had been of great help to me in July of this year when I purchased the 2013 Camry. Thank you Rodney answered all questions. Also Rodney had been of great help to me in July of this year when I purchased the 2013 Camry. Thank you More

This is a lengthy review...but I have to share! I was checking around and comparing to have 4 new factory wheels installed on my Toyota Tundra. I figured right off the bat a dealer would be the most exp checking around and comparing to have 4 new factory wheels installed on my Toyota Tundra. I figured right off the bat a dealer would be the most expensive. I originally scheduled a visit with another tire service center whom wanted to charge $125 for the install which I didnt think was bad after looking around. Long story short they said I needed new lug nuts suggested I contact a Toyota dealer for the parts. I called up Summit and they well nearly HALF the cost of what they were asking. I had to ask 3 times I think to make sure I heard them correctly. Even better they told me I could come in THAT DAY with no appointment to have the work done! Once they got it in they found out they didnt have enough lugs and the TPMS were all corroded as well so I decided to order new ones myself rather than paying their cost. No problem. They put it back together..I left. I came back a week later and they proceeded to start the installation for the 2nd time only to find that one of my new wheels was defective and discolored. They ended up having to put all 4 back on the original wheels and sent me back on my way again to take care of that issue (no charge at all)..obviously they knew I wouldnt want these wheels installed the way they were! Fast forward one more week.. (and 3 ebay sales later) and I have all new lugs, TPMS sensors, and wheels. I go BACK for the 3 rd time. By now Im sure they were 'thrilled' to see me...They got it right in, got everthing installed, and the wheels look awesome. They had to program the new TPMS and it still cost me less here! The other place wanted 2 or 3 times that! To top it off, after all this hassle...they HANDWASH, dry, and tire shine every vehicle which comes through no matter how big or small the service. Im picky about cleaning my truck and that impressed me more than anything I think! (This wasnt like some dealer who spray it with water and leave it to dry..!) Even their car wash guys were friendly and seemed to enjoy their job..it was late Friday and Im sure they just wanted to go home too.. Kudos to them! I cant remember who all I delt with but Jennifer, the Service Advisor, went above and beyond and made sure everything came out well in the end. The techs that worked on it were personable and made sure I was happy and informed..usually you never see who works on your car! I spoke with their finance advisor about some warranty details and he also gave me helpful advice even though I didnt buy from them. I felt like everyone at this dealer genuinly cares about all their customers and they totally changed my opinion on car dealers ( for them at least!) Thanks to everyone involved..keep doing what youre doing, youve definately earned a new customer here! More

Bought a new/used car from here for the second time. First car bought here was a very great experience so, my wife and I wanted to buy our next car from here. This last car we purchased and our experien First car bought here was a very great experience so, my wife and I wanted to buy our next car from here. This last car we purchased and our experience with this dealership this time around has been for lack of better words TERRIBLE FROM THE START!!! First they "botched" our car loan, overcharging us because the finace guy didn't list our car as Toyota Certified, which I don't understand because we bought the car a year after it was made so it still quilified as new/used, this "little error" made a ten dollar difference in our car payment a month. Then, after our thirty day tags were expired we still had not recieved a "white title" to get our plates. This is when they "discovered" their errors in the car loan. After having to go thru the biggest run- around and inconvience of getting another set of thirty day tags which required them to redo our original loan. So, long story short we finally got a white title fifty-eight days after purchasing the car. FIFTY- EIGHT! No big deal at least we got it, right? Now, less than eight thousand miles later I have had to take this car in for service twice as of today (6-28-2012) because the front brakes don't "feel" right and there is a loud "noise or squeal" coming from the front left wheel. First time they said the brakes are good and the squeal noise is because the brakes are brand new, this last time I asked to see the brakes and they showed them to me and stated that the brake dust was causing the noise. Okay how do I fix this I ask, "this is normal and when we do our routine maintnace every 15,000 miles cleaning the brakes is apart of this". But, today it will cost you $59.99 for the front to be cleaned and oh by the way the back brakes have a problem with the calipers and the noise is most likely coming from them, we will service those also for an additional $59.99". I BOUGHT THIS CAR LESS THAN 8,000 MILES AGO!!! How is it that now I have to pay for something that Toyota claims they do to all their used certified cars before they are brought out to be sold on their lot? Mind you we've owned this car for less than 8,000 miles!!!! I told Mr. Bob Wilson that xxxx will freeze over before I pay you $119.00 plus tax to "clean" my brakes, thinking that the displeasure in my tone and statement would clue his brain that hey, this customer isn't happy they JUST BOUGHT this car and have had it in here for service two times already and we still havn't fixed the problem and they have only driven 8,000 miles since purchase. To say I'm disappointed is an UNDERSTATEMENT. So, what does Toyota do? NOTHING!!! They washed my car for me. LOL I'm leaving the lot thinking to myself thats all this service shop is good for and good at washing cars and making tires shine. Now, I'm 36 years old with 3 kids all 16 or younger, I figure I'm going to buy several more cars in our lifetime SEVERAL!! After today and after the experience that we've had I don't care if they are giving away trunks full of gold with a purchase I WILL NEVER ALLOW MY OR MY WIFE's SHADOW TO EVER COVER THAT CAR LOT AGAIN!!! This dealership at one time was great, truly! Today its just like most things in the sevice industry... a rip-off and a waste of my time and hard earned money. I wouldn't recommend to my worst enemy to purchase a car from here! Thanks Summit Toyota of Akron your service speaks for itself:) More

Wonderful customer experience, looking forward to doing business with them again in three years. The process was simple and was done in a timely manner, they really make you feel like they are doing every business with them again in three years. The process was simple and was done in a timely manner, they really make you feel like they are doing everything in their power to get you what you need. The sales rep Cory was also kind enough to come in on his day off to finish the agreement the next day, that is much appreciated customer dedication. Thanks. More