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Summit Toyota of Akron
Akron, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Stress free experience I was searching for a specific vehicle and TJ was able to locate it for me quickly. My sales person Shannon Swinehart answered all my questions and to I was searching for a specific vehicle and TJ was able to locate it for me quickly. My sales person Shannon Swinehart answered all my questions and took care of the details keeping me informed all the way through the process. This dealership staff is friendly and professional. This is an easy recommendation to make. More
Wonderful experience! The entire process of leasing a car for the first time has been very painless and a very pleasant experience at Summit Toyota. Thank you! The entire process of leasing a car for the first time has been very painless and a very pleasant experience at Summit Toyota. Thank you! More
No hassle same day purchase I would highly recommend this dealership to anyone. First and foremost I would research as many cars as possible before arriving to the dealership so I would highly recommend this dealership to anyone. First and foremost I would research as many cars as possible before arriving to the dealership so that you can arrive with intell about their vehicles. I found this dealer because I found the car I wanted first and I narrowed my list down to three places. Ho haggle financing and I ended up with a low digit rate on the loan. The finance debt is legit and service/extended warranty in place as well. 10 out of 10 More
Very friendly car shopping experience My sales person was Shannon Swinehart. She was very helpful, knowledgeable and friendly. I was looking for a used car under a certain price and she My sales person was Shannon Swinehart. She was very helpful, knowledgeable and friendly. I was looking for a used car under a certain price and she pointed out two very nice selections. Thanks again Shannon and Summit Toyota! More
Due diligence is absolutely essential After reviewing vehicles for a couple weeks, I narrowed my choices to a few vehicles at a few different dealerships. Unfortunately when I stopped at t After reviewing vehicles for a couple weeks, I narrowed my choices to a few vehicles at a few different dealerships. Unfortunately when I stopped at this dealership I was not assertive enough about my requirements and wants. The sales team was more interested in simply selling a vehicle than in helping me find a vehicle to meet my needs. I was shown vehicles that did not have the features I requested, and it quickly became obvious the sales associate working with me did not know the features of Toyota vehicles or the dealership's current stock of vehicles. He was friendly and clearly had sales skills (e.g., customer priming hacks such as regularly referred to the vehicle as "yours/your car" etc. before purchase), but he did not seem knowledgeable about the cars he was selling. As the interaction went on, I felt my concerns were ignored and I was told the vehicle had features it did not have. I can't explain why I just gave up and made the bad decision to purchase it. I wish I walked away. The following days when I looked at the vehicle more carefully, read reviews, and looked at the owner's manual I cried and cried. The car has poorly painted dings, scrapes, and a half-dollar sized dent in the bumper. It has stains on the seats and scrapes on the dashboard. The road noise is horrid; I can barely hear my child's voice in the back seat. When I contacted the dealership and raised concerns, the sales associate told me that I knew I was looking at the vehicle when it was dark, and I was told by the sales manager the paperwork cleared and the car was mine. Fortunately the sales manager conceded to my "dismay" by installing one of the main features I requested. This was a very stressful and depressing experience, and I made a very, very bad decision to purchase from Summit Toyota. I know I will take a financial hit when I trade this vehicle in, but I will try to find another vehicle as quickly as possible (not from Summit Toyota). More
Simply Amazing! My auto purchase was unplanned. My previous vehicle died sooner than expected. I called Shannon. I told her what I wanted. I thought I'd hear back in My auto purchase was unplanned. My previous vehicle died sooner than expected. I called Shannon. I told her what I wanted. I thought I'd hear back in a few days with options. The next day she put me in the "perfect car". That's what she said "I have the perfect car for you". After I drove it I knew she was right. I knew I wanted a Toyota. I hadn't decided whether the Yaris, Matrix or Camry was right for me. It turns out, the Toyota Avalon is perfect for me! Buying a car can be confusing, stressful, even unnerving. At Summit Toyota it was fun. Thanks Shannon! More
Awesome Expierence!!! SHANNON SWINHEHART is all that needs said when referring to an AWESOME sales experience. Not only was she doing the work of 2 different positions, and SHANNON SWINHEHART is all that needs said when referring to an AWESOME sales experience. Not only was she doing the work of 2 different positions, and working with myself and another customer. She never missed a beat! I even seen her running at times! Shannon was very professional, out going, and funny. Really too many things to list on how good of an experience I had. In closing... Summit Toyota of Akron is the place you need to be when searching for your next vehicle. I went to 5 different lots in the Akron/Canton area, no one could help me because of my credit. EXCEPT for Summit Toyota!!! More
Thanks for your help After a long internet search I found a 2004 Honda Odyssey at Summit Toyota. From the moment I pulled into the parking lot Michael was a helpful in ev After a long internet search I found a 2004 Honda Odyssey at Summit Toyota. From the moment I pulled into the parking lot Michael was a helpful in every way. He was pleasant and genuine in his approach to getting me into the vehicle I was considering. We were able to work out a fair price and Michael helped with all the details of purchasing a used vehicle. Thank you Michael. More
Check engine light My son bought a used car with their 30 day 1,000 mile warranty. One week to the day the check engine light came on. He can't get the car titled bec My son bought a used car with their 30 day 1,000 mile warranty. One week to the day the check engine light came on. He can't get the car titled because it won't pass E-check. A call to the dealership yielded an answer from the manager that he CAN sell cars that won't pass E-check and that their warranty wouldn't cover the necessary repair. It's not hard to reset an engine light and hope for the best...and I suspect that could have happened wether intentional or not.. I was upset that we were blown off and the managers attitude that he can sell cars that you can't title without YOU fixing it at your expense. Ohio case law seems to dispute the managers statement, especially where E-check is mandatory.. I would personally never buy a new or used car from these guys. More
5 Stars Across the Board! Just purchased a 2015 Prius from Summit, and without question it was the best car buying experience I have had. While exciting and fun on one hand bu Just purchased a 2015 Prius from Summit, and without question it was the best car buying experience I have had. While exciting and fun on one hand buying a new car can be stressful when actually at the dealer. For this reason I took advantage of the TrueCar pricing that was available through Consumers Reports, to get quotes at a no haggle price . All quotes were within a few hundred dollars of each other, and well below MSRP. My variable was the value of my trade in, and what I could get for it. With my TrueCar quote in hand I met with Michael Hammonds at Summit. Mike was friendly, professional and we discussed the car I wanted and my trade in. In the end I received what I felt was an extremely good dollar amount for my trade in and better still a quote on the new car below the TrueCar quote. All the numbers I was presented with were beyond my own expectations making it a no-brainer. I signed the paperwork. Its only been a couple of days and I have already received follow-up emails from Mike. A first class operation!!! More