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Summit Toyota of Akron

Akron, OH

4.8
1,164 Reviews
Thanks for visiting Summit Toyota of Akron (Formerly Montrose Toyota), the newest Toyota dealer in Akron, Ohio. We have a large selection of New Toyota cars, trucks, minivans, and SUVs as well as Certified Pre Owned Used vehicles for sale. Customer satisfaction is our top priority and we strive to provide the best service to everyone visiting our dealership. Whether you need auto financing, scheduled maintenance, or genuine Toyota parts we are here to help with all your automotive needs. Take a moment and browse through our inventory to find a new or pre owned vehicle that you like. Once you’ve found a vehicle call us at 330-572-4380 to arrange a test drive at a convenient time that fits your schedule. We’ll be glad to have your vehicle available to drive if we know you’re coming. Summit Toyota of Akron is located at 1501 Vernon Odom Boulevard Akron, OH 44320. We are centrally located and easy to find no matter which direction you’re driving from. Come in today and discover the benefits of driving a new Toyota. We look forward to serving you and hope to see you soon.
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1535 Vernon Odom Blvd

Akron, OH

44320

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Showing 1,164 reviews

May 12, 2023

Great service and selections Jason Grieve was one of the main reasons why we returned More

by jalden77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JASON GRIEVE
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

Very nice people and very helpful. Able to answer my questions and very kind and doing their job very efficiently More

by Nandini.kulasekaran
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Apr 28, 2023 -

Summit Toyota of Akron responded

Hi Nandini, we are glad you appreciated our efforts! Thank you for the four stars!

April 25, 2023

We were so happy to have Dave to help guide us through the car buying experience. It has been 10 years since I bought car and he helped to find me the perfect car. I am so happy. Can’t wait to tell my fri More

by ckovacs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eon helped with the title
April 13, 2023

Andrew from service is just superb! He is fastidious, courteous and a reason to always come back. More

by Joe Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

I built a Tacoma online and Summit Toyota assured me that I would receive the truck in 4-6 months. After waiting 8 months and still no truck I was informed the truck I built would not be made or delivered. W More

by NICK.GONZALEZ7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
TJ DiSanto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Summit Toyota of Akron responded

Hello Mr. Gonzalez, I do apologize that you felt our firm stance regarding our deposit policy was done in such a way that it felt aggressive. I am confident that I did not raise my voice or use any abusive language, however. In your review, it stated that you were assured that you would receive the vehicle in 4-6 months and that you were told that the vehicle was not going to be made or delivered. I can not tell you it was not true that you felt I was aggressive as one can not tell another how they feel. What I can say is that neither of those statements regarding the Tacoma are true. We did not tell you that a Double Cab V6 4x4 TRD Sport with a Tech Package and Premium Package in Lunar Rock would not be built or delivered. That is not a discontinued model/ packages/ color and though inventory trickles in, that is a common build. As for the time frame of 4-6 months, the document you signed states current wait times, does not guarantee delivery times. Inventory comes in at a very unpredictable pace and it would be impossible to 'assure'. Had that been a contingency of the agreement, we would have noted it on your purchase agreement. You also mentioned Kent's transparency. We believe we were EXTREMELY transparent with you. You signed two documents at the time of deposit stating the deposits refundability. One of which is a single sheet of paper with a few short paragraphs stating the policy and why the policy exists and you agreed. I don't think we could have been more transparent than that. Most people do appreciate our transparency, until it doesn't suit their goals. Our deposits are non-refundable for several reasons. The most important one is the fairness to the folks behind you on the list. If we work through several allocations trying to get your vehicle before the folks behind you on the waitlist (as we should) and then you purchase somewhere else. You have effectively made their wait times longer for nothing. We have no interest in doing this to our customers. If you are on our waitlist you must have a financial commitment. That is our best effort to keep things fair for everyone. We are glad you stayed in the Toyota family and we wish you the best of luck.

Apr 13, 2023 -

NICK.GONZALEZ7 responded

This lengthy and misleading response was expected. Thank you for providing more documentation to add to the corporate complaint. I am extremely happy to be in the Toyota family and will continue to do business with the reputable people of Toyota of Kent. Your response and overall rating is telling. Best of luck.

Apr 13, 2023 -

Summit Toyota of Akron responded

If you could provide me with any tangible information that contradicts what I found in your file and posted in my response, I am eager to review it. We are not immune from making mistakes, but I see nothing in your file (digital or paper) that contradicts or does not support my response to your review. If you have something that is missing from your file and states anything other than what I said above please email to me at tdisanto@summittoyota.com and I will address immediately. If there is something contradicts the timeframe stated or refundability of the deposit, I will act immediately and refund your deposit. **update... Confused about the overall rating comment? We are a Dealerrater Consumers Choice Award winner for the 6th straight year? Our overall rating is 4.8 on 2,278 reviews. Toyota of Kent is 4.7 on 896.

April 08, 2023

Dave worked with us to find the right car for us. He listened to our needs and kept going until we found the perfect one. More

by duvalltrio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime in finance
March 30, 2023

Summit Toyota has always been good to me. I have purchased two Toyotas and leased another over the past few years. Nevin has helped me with my last two. He is courteous and responsive from ca More

by Ian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON GRIEVE
5.0
This rating includes all reviews, with more weight given to recent reviews.
NEVIN BOLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Pfleiderer
March 23, 2023

I was afraid to schedule a service appointments because I am behind in my payments 🤔😞… well I called and went to the dealership in person to check in and I was assured that it was alright to get my vehicle More

by omitunde
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
NEVIN BOLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Todaro
March 22, 2023

It was an awesome experience from the moment I walked in! Dave was fantastic and so was the gentleman who helped me with my financial paperwork! More

by Kkent5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Summit Toyota of Akron responded

Hello! Thank you for the five stars! We will make sure Dave knows you appreciated his work!

March 16, 2023

Summit toyota was a good dealership i walked out satisfied with my truck. Dave was my salesman and was helpful trying to find my style truck and he was a good salesman and tj the owner definitely ma More

by Ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ DiSanto
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Summit Toyota of Akron responded

Thanks Ryan! Sorry for the long wait!

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