Summit Toyota of Akron

Summit Toyota of Akron responded

We will copy/paste from other review forums with a short additional response There were no accusations only a lack of trust built from multiple angles attempted. Either way, if the final angel is true or not, we can not pick and choose who has to abide by the agreement or not. Mr. Aziz is in the auto industry and feels as though a "professional courtesy" should remove him from the agreement. Copy paste to follow- We are upfront, transparent and honest about our refund policy. Mr. Aziz was told prior to giving the deposit. Mr. Aziz signed two documents that do not have fine print. One of which is three short paragraphs, and its sole purpose is to disclose the current wait times for the specific vehicle as well as the refundability of the deposit. If the customer does not agree to these two documents, they do not go on the waitlist. Either way we must adhere to the deposit policy as we cannot pick to refund one customer over another. Doing so can bring serious allegations as to why. Mr. Aziz's 'family growing' is touching and as a act of good faith we offered to reduce the size of his deposit to an in-state (he lives several states away) amount (half). He would not agree. This is a case of I am okay with your policy until I am not okay with your policy. That isn't fair to the other folks on the waitlist. The growing family reason is a fair reason to ask to be let out of the agreement, but the policy isn't non-refundable until your needs change, or you come up with a good one. This was also one of many reasons that came up from Mr. Aziz. Each proven not true until we arrived at the gowning family excuse. Mr. Aziz left the circle of trust during these attempts. Deposits are non-refundable because you can cause longer wait times for the folks behind you on the list. If we work on your file for months that means we are not working on the folks behind you. If we spend this time and you change your mind, you have effectively made the folks behind you wait longer. That isn't fair to anyone, therefore you must have a financial commitment to enter the waitlist. This is just one of the many reasons.

MINA.AZIZ responded

This isn’t legal. You can’t hold my money if I’m not buying a car from you. You choose not believe my circumstances and that’s fine me because I don’t care about that. What I care about is my money and I want my money back. I can understand take my money because you went and ordered me a car and I then changed my mind. Your way of doing business is so unethical and wrong but I’m sure you know that already. I in fact am in the business but guess what?! I’ve never in my career kept anyone’s money if they’re not buying a product or a service from me.

Summit Toyota of Akron responded

Thank you for the five stars. We understand your decision to purchase from another manufacturer. Not everyone has the time to wait months for their new vehicle. We hope to see you on the next one!

Summit Toyota of Akron responded

Thank you for the five stars, we will be sure to let Mike know you appreciated his efforts!

Summit Toyota of Akron responded

Thank you for the five stars and appreciating our efforts!

Summit Toyota of Akron responded

We do not believe this to be a true review. There is no customer by the name in the review, however some customers don't want to reveal their true name. With that being said, I rarely text sales customers that weren't referred directly to me and there certainly was never a rude text or voicemail. Though I am always reachable and put my personal cell in every email/review/voicemail there is a level of management between me and the customer . I have also never texted anyone after requesting to stop communication. Most importantly your review also states a two star on price transparency. That doubles down on the false review as we ALWAYS start with the internet advertised price. There is no slight of hand or 'oh you caught us'. The price starts at the advertised internet price every time without fail and every pre-owned vehicle is advertised on the internet. We wish you the best and if you would like to provide more detail than the vague review please let me know. Tj DiSanto General Manager 330.671.3913.