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Summit Toyota of Akron

Akron, OH

4.8
1,164 Reviews
Thanks for visiting Summit Toyota of Akron (Formerly Montrose Toyota), the newest Toyota dealer in Akron, Ohio. We have a large selection of New Toyota cars, trucks, minivans, and SUVs as well as Certified Pre Owned Used vehicles for sale. Customer satisfaction is our top priority and we strive to provide the best service to everyone visiting our dealership. Whether you need auto financing, scheduled maintenance, or genuine Toyota parts we are here to help with all your automotive needs. Take a moment and browse through our inventory to find a new or pre owned vehicle that you like. Once you’ve found a vehicle call us at 330-572-4380 to arrange a test drive at a convenient time that fits your schedule. We’ll be glad to have your vehicle available to drive if we know you’re coming. Summit Toyota of Akron is located at 1501 Vernon Odom Boulevard Akron, OH 44320. We are centrally located and easy to find no matter which direction you’re driving from. Come in today and discover the benefits of driving a new Toyota. We look forward to serving you and hope to see you soon.
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1535 Vernon Odom Blvd

Akron, OH

44320

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Showing 1,164 reviews

February 28, 2024

Dave did an amazing job communicating with me regarding my purchase of my BRAND NEW 2024 RAV4. He also spent as much time as needed to go over the features of my new RAV4. I highly recommend him when loo More

by jwagner9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Summit Toyota of Akron responded

Thanks for the five stars!! We hope you enjoy the Rav4 and you don't miss your trade too much!

December 18, 2023

Very helpful when servicing our two vehicles for standard maintenance. Everyone was professional and the environment was clean. We will continue to have our vehicles serviced at Summit Toyota. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

Nevin Boland - 5 Stars. Nevin reduced new car purchase stress by thoroughly explaining costs, features, options, etc. I put $500 to be on a wait list for a Venza. Monthly More

by Vinnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nevin Boland
November 29, 2023

Nevin was very helpful and knowledgeable about the car I was interested in buying. He was confident and not pushy or overbearing, taking as much time as I needed for a test drive and to go over all of the v More

by Kathleen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
NEVIN BOLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Boland ??????????
November 28, 2023

BUYER BEWARE! !!! I put a deposit at this dealership back in June to be put on a waiting list for a car (Corolla). A few months go by I still don’t have a car or e More

by MINA.AZIZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
TJ DiSanto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Summit Toyota of Akron responded

We will copy/paste from other review forums with a short additional response There were no accusations only a lack of trust built from multiple angles attempted. Either way, if the final angel is true or not, we can not pick and choose who has to abide by the agreement or not. Mr. Aziz is in the auto industry and feels as though a "professional courtesy" should remove him from the agreement. Copy paste to follow- We are upfront, transparent and honest about our refund policy. Mr. Aziz was told prior to giving the deposit. Mr. Aziz signed two documents that do not have fine print. One of which is three short paragraphs, and its sole purpose is to disclose the current wait times for the specific vehicle as well as the refundability of the deposit. If the customer does not agree to these two documents, they do not go on the waitlist. Either way we must adhere to the deposit policy as we cannot pick to refund one customer over another. Doing so can bring serious allegations as to why. Mr. Aziz's 'family growing' is touching and as a act of good faith we offered to reduce the size of his deposit to an in-state (he lives several states away) amount (half). He would not agree. This is a case of I am okay with your policy until I am not okay with your policy. That isn't fair to the other folks on the waitlist. The growing family reason is a fair reason to ask to be let out of the agreement, but the policy isn't non-refundable until your needs change, or you come up with a good one. This was also one of many reasons that came up from Mr. Aziz. Each proven not true until we arrived at the gowning family excuse. Mr. Aziz left the circle of trust during these attempts. Deposits are non-refundable because you can cause longer wait times for the folks behind you on the list. If we work on your file for months that means we are not working on the folks behind you. If we spend this time and you change your mind, you have effectively made the folks behind you wait longer. That isn't fair to anyone, therefore you must have a financial commitment to enter the waitlist. This is just one of the many reasons.

Nov 28, 2023 -

MINA.AZIZ responded

This isn’t legal. You can’t hold my money if I’m not buying a car from you. You choose not believe my circumstances and that’s fine me because I don’t care about that. What I care about is my money and I want my money back. I can understand take my money because you went and ordered me a car and I then changed my mind. Your way of doing business is so unethical and wrong but I’m sure you know that already. I in fact am in the business but guess what?! I’ve never in my career kept anyone’s money if they’re not buying a product or a service from me.

November 03, 2023

My wife and I recently spent a couple of hours with Dave D as he explained in detail the options of the 2024 Highlander and Grand Highlander Hybrids and the current lack of available models. We greatly app More

by dlslc500
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Summit Toyota of Akron responded

Thank you for the five stars. We understand your decision to purchase from another manufacturer. Not everyone has the time to wait months for their new vehicle. We hope to see you on the next one!

October 10, 2023

Mike has done it again! Smooth transactions from the phone call, to going in, to paperwork. This time around, he helped my 23 year old daughter get situated. Smooth, kind, n More

by KatnCat2023
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Summit Toyota of Akron responded

Thank you for the five stars, we will be sure to let Mike know you appreciated his efforts!

October 09, 2023

Outstanding job. Clean, fast and customer centered services. You always are the best host while taking great care of our cars. More

by Tristă
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ DiSanto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Watterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
NEVIN BOLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Summit Toyota of Akron responded

Thank you for the five stars and appreciating our efforts!

September 14, 2023

Horrible dealership. Management was rude and completely disrespectful. Buying a new car can be overwhelming and stressful. Before you are going to pay on something for More

by mascottV
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
TJ DiSanto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Summit Toyota of Akron responded

We do not believe this to be a true review. There is no customer by the name in the review, however some customers don't want to reveal their true name. With that being said, I rarely text sales customers that weren't referred directly to me and there certainly was never a rude text or voicemail. Though I am always reachable and put my personal cell in every email/review/voicemail there is a level of management between me and the customer . I have also never texted anyone after requesting to stop communication. Most importantly your review also states a two star on price transparency. That doubles down on the false review as we ALWAYS start with the internet advertised price. There is no slight of hand or 'oh you caught us'. The price starts at the advertised internet price every time without fail and every pre-owned vehicle is advertised on the internet. We wish you the best and if you would like to provide more detail than the vague review please let me know. Tj DiSanto General Manager 330.671.3913.

September 04, 2023

The whole process was pleasant and pretty fast! Bob was so helpful and accommodating. Awesome! More

by NWunderle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Watterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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