Summit Toyota of Akron

Great experience This was my first purchase ever and the salesperson was very professional and made the whole process very pleasant. The finance guy and salesman staye This was my first purchase ever and the salesperson was very professional and made the whole process very pleasant. The finance guy and salesman stayed long after closing so we could finish the paperwork and I was able to drive out with my certified Avalon that night. More

Service Department Had a good experience, oil change, tires rotated. Andrew was very kind and did not try to sell me on a bunch of stuff I did not need. This exper Had a good experience, oil change, tires rotated. Andrew was very kind and did not try to sell me on a bunch of stuff I did not need. This experience was much better than the problem we had with the back passenger door with the lady manager. Miss Tim Treadway. More

Service is consistanly superior. This dealership has excellent service in all areas. Sales and service personnel are knowledgeable and friendly. It is a pleasure doing business with S This dealership has excellent service in all areas. Sales and service personnel are knowledgeable and friendly. It is a pleasure doing business with Summit Toyota More

They are VERY honest people Everyone I met there prove themselves to be very honest and trustworthy. Being honest and trustworthy is a way of life for them! You can actually beli Everyone I met there prove themselves to be very honest and trustworthy. Being honest and trustworthy is a way of life for them! You can actually believe what they say. More

Prius Software Upgrade Brought my 2010 Prius in for the recent software update. As always, I was scheduled in at quickly and on a date and time that was convenient for me. Brought my 2010 Prius in for the recent software update. As always, I was scheduled in at quickly and on a date and time that was convenient for me. I was treated courteously and quickly and the service was handled with the Service Departments always stellar attention to detail. Have been coming here for years. More

Good people Jason is such great salesmam.i recommend this place.good people,good price..he help me find out exactly what m looking for.people in mantainance are Jason is such great salesmam.i recommend this place.good people,good price..he help me find out exactly what m looking for.people in mantainance are also friendly.love this place. More

Solved a problem 2 other dealers wouldn't bother with I am writing to tell you of a positive experiences I had being a customer at Summit Toyota. I had emailed back and forth with Frank Lawson over the I am writing to tell you of a positive experiences I had being a customer at Summit Toyota. I had emailed back and forth with Frank Lawson over the weekend after doing my due diligence on what car to buy; and after two delays due to the weather on Sunday I finally made it to the dealership this morning, albeit 30 minutes late. I had explained to Mr. Lawson ) not only that I wanted to purchase a new Toyota, but I had a problem with providing a title immediately to my then car ( now I am a happy Toyota owner). I also told Frank that if I could not resolve that issue this morning I was going to have to drive back and forth to Chicago 832 miles roundtrip) today and tomorrow. Despite the fact that 2 other dealers in Stark County ( where I live) had told me there was nothing they could do for me, Mr. Lawson checked with his managers and told me there was a work around. Figuring I had nothing to lose, I got packed for the trip to Chicago with the intent of driving to Chicago if/when I was informed at Summit Toyota that the problem was indeed insurmountable. When I arrived Frank introduced me to Bob Watterson; and Bob showed remarkable patience (and missed lunch) as I was at Summit Toyota for the better part of 5 hours.. I also was sure that I knew that based on my online research what I wanted was a Corolla. As it turned out I was wrong, the Corolla literally was not a good fit for me. Similar to a problem I had 30 years ago when I bought a Mitsubishi Eclipse and could not sit in it for 10 minutes without having back pain, as soon as I sat in the Corolla's driver seat I had radiating back pain.. Two weeks later I had to trade it in on an Infiniti instead. That fiasco cost me about $2,000, and I did not want to relive that experience. When I explained this to Bob, rather than giving up Bob and I discussed other options including the Prius, the Rav 4 and the Camry and their cost. As we discussed the situation Bob suggested looking at the Camry L. Unfortunately the non-power driver's seat in the Camry L did not resolve the issue. We then moved on to the LE which had better lumbar adjustment options it did not reproduce my back symptoms and I decided to buy it. I then was helped by Blake Johnson who not only explained the financing but was able to actually lower the monthly payment allowing me to add two protection packages and stay within my monthly payment parameters. Blake even got me adhesive to attach my Easy Pass to the windshield of the Camry. I had not one but three good experiences at Summit Toyota Frank actually looked into my issue, and was able to come up with a workable solution. Bob took ownership of the seating problem, rather than watch me walk out the door and spent the necessary time to find me a car that would work for me. Blake rather than just proceeding with what I was prepared to accept took the extra step to lower the payment and to avail myself of two of the vehicle protection programs Summit Toyota offered that I otherwise would have gone without. I will happily recommend Summit Toyota to whoever might ask about a Toyota dealer, even if it is a longer drive than to the local dealer here in Stark County. More

Happy customer My husband and I have always experienced excellent customer relations with Summit Toyota. WE have purchased 3 Toyota vehicles in the last 7 years. W My husband and I have always experienced excellent customer relations with Summit Toyota. WE have purchased 3 Toyota vehicles in the last 7 years. We have always received great service. More

Best price, best attitude I am a cost conscious buyer. Not only did they give me the price I wanted, but they made the process of negotiating friendly and care free. Jason was I am a cost conscious buyer. Not only did they give me the price I wanted, but they made the process of negotiating friendly and care free. Jason was a pleasure to work with. More

Talking to Frank. He listened to my last experience with another Toyota dealer and assured me that Summit Toyota would work to help us get what we needed. Thanks Frank. He listened to my last experience with another Toyota dealer and assured me that Summit Toyota would work to help us get what we needed. Thanks Frank. More