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Summit Toyota of Akron

Akron, OH

4.8
1,169 Reviews
Thanks for visiting Summit Toyota of Akron (Formerly Montrose Toyota), the newest Toyota dealer in Akron, Ohio. We have a large selection of New Toyota cars, trucks, minivans, and SUVs as well as Certified Pre Owned Used vehicles for sale. Customer satisfaction is our top priority and we strive to provide the best service to everyone visiting our dealership. Whether you need auto financing, scheduled maintenance, or genuine Toyota parts we are here to help with all your automotive needs. Take a moment and browse through our inventory to find a new or pre owned vehicle that you like. Once you’ve found a vehicle call us at 330-572-4380 to arrange a test drive at a convenient time that fits your schedule. We’ll be glad to have your vehicle available to drive if we know you’re coming. Summit Toyota of Akron is located at 1501 Vernon Odom Boulevard Akron, OH 44320. We are centrally located and easy to find no matter which direction you’re driving from. Come in today and discover the benefits of driving a new Toyota. We look forward to serving you and hope to see you soon.
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1535 Vernon Odom Blvd

Akron, OH

44320

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Showing 1,169 reviews

April 24, 2021

“Haggle-Free” pricing does not mean they still aren’t “Haggle-Free” pricing does not mean they still aren’t trying to rip you off. Set up time to check out a used SUV. Confirmed the day prior. Got a More

by edajaneczek
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Datsko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2021 -

Summit Toyota of Akron responded

Wellllll There is your story and there is the truth. You set an appointment. 55% of customer don't show for their appointments (nationwide stat for auto industry). So the vehicle stays available unless you put a deposit down on the vehicle. In your case, your deposit would have been subject to your mechanics inspection. Dave contacted you for the deposit because you were driving so far and there was a customer that was coming in to see the same vehicle around the same time as you. That was a courtesy call. Here is where your truth is skewed - When Dave was offering you the oppertunity to secure the 4Runner subject to your mechanic, he sent you a picture. You said "that's not the 4runner I am on, I wanted the black one". Yet, your inquiry (I will attempt to copy and paste) was on the white 4runner that is in fact here and not sold at this time but should be shortly. You never once brought up the black 4Runner until the conversation this morning where you hung up on David. You may have submitted a lead on the white one by mistake, but there is no way for us to have known. Lead Source: TrueCar/TrueCar - New TrueCar/TrueCar Auto Buying Customer Inquiry Lead ID: 1079075734 PROSPECT INFORMATION First Name: I deleted your name and email Last Name: Email: Phone (voice) (nopreference) : 4072306023 Street Address: City: New Albany State: OH Zip Code: 43054 TIMEFRAME INFORMATION Description: 2 weeks VEHICLE WANTED INFORMATION New/Used: Used Year: 2012 Make: Toyota Model: 4Runner Trim: SR5 V6 4WD Body Style: SUV VIN: JTEBU5JR0C5095184 Stock #: T29735B Transmission: Automatic Interior Color: Black/Graphite Exterior Color: Blizzard Pearl PURCHASE INFORMATION Finance Method: Finance Quote: $20,550.00 Price Comments: Amount: 1.00 CUSTOMER COMMENT INFORMATION Comments: *** DEALER PORTAL *** https://dealerportal.truecar.com/dfe/prospects/?_xt=1 *** SPONSORED LISTING *** TrueCar Sponsored Listings Lead DEALERSHIP INFORMATION

Apr 26, 2021 -

edajaneczek responded

Perhaps if you treated your prospective customers with more respect they would show up. I would be happy to put down a deposit on a vehicle to hold, if you provided clear terms/conditions related to the agreement. Not a verbal “promise” or feeble text message, while I’m driving to your dealership! The 8AM extortion/deposit call was a total new one for me. Still see the SUV on your site, so clearly there was no 8:45AM buyer. Glad consumers have platforms to educate themselves and share experiences from deplorable organizations and salespeople like you.

Apr 26, 2021 -

Summit Toyota of Akron responded

Like I said, It's a nationwide stat and you have failed to give an example of how we didn't treat you with respect. Your review itself states we gave you the details in writing, so I am confused as to what the "feeble text message" or verbal promise is about. Extortion??? Most of our customers see it as an opportunity to secure the vehicle. We have had upset customers because we didn't call and offer the deposit. You are the first to think of it as extortion when we do. We sincerely apologize that we attempted to not waist your time. It is still extremely odd that you submitted a lead on a white 4Runner and were mad and hung up on my salesperson over the black one being sold. The 4Runner you inquired about wasn't sold to any of the three appointments that came in on it Saturday morning, it was sold to a walk-in customer at the end of the day Saturday. It takes some time to delete off all of our sites. Also, many folks come in for appointments and do not buy that exact vehicle. Extremely common! How it not selling to them makes the appointments fake???!? And to be fair, you were inbound, an hour away from showing. You were a captive customer driving a long way to see the vehicle. What realistic motive could we possibly have to "extort" you when you would be sitting in front of us in an hour? What motive other than trying to not waste your time? Your assumptions of our integrity has yet to come with any justification or event that should lead to such accusations. We are a Toyota Presidents Award winning dealership. This honor only goes to roughly 10% of the 1200+ Toyota dealers in the U.S.. You have to outsell your market by 10%, have exceptional customer retention and have top tier Customer Satisfaction. You don't get that by being dishonest or by not treating customers with respect. I sincerely hope life you have a better day and find some joy!

Apr 26, 2021 -

edajaneczek responded

We can agree to disagree. I just hope others don’t fall for your tricks. I stand by my perception of events and consumers can draw their own conclusions.

April 17, 2021

Enjoyed working with Dave Datsko. Very pleasant and kept me informed during entire buying process. When I went to look at truck when it arrived Dave wasn't there, but I believe it was Jason took me back to More

by turnerjoe5060
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2021

I just started my third lease with Summit Toyota. I keep coming back because I never feel pressured and always feel taken care of while I’m there. Dan showed me three different cars and let me take my time More

by Cassmdurell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

Bob was awesome and very helpful! I was at the end of my lease and dealership car was leased through had no interest in helping me with the purchase. More

by Brendaw.wise5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Watterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2021

Pleased by all the interactions with John H. Made the process of buying a certified Rav 4 pleasant John showed me exactly what I asked for and didn’t push. More

by Pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2021

Goes above and beyond. A great person to buy a car from. Was extremely helpful without being pushy. Would highly recommend to someone in the market for a Toyota More

by Jocelynstella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 27, 2021

I’ve bought several new vehicles over the years and I can honestly say that Summit has been my best car buying experience by far. More

by Peronaterry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nevin Boland
February 02, 2021

I am very pleased with the purchase of our 2018 Highlander. I traveled 2 1/2 hours to make the purchase after finding it on the Summit Toyota website. The vehicle was just what we wanted, the price More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2021

Worked with John yesterday to purchase a new RAV4. John is very knowledgeable, and helpful. He did a great job explaining all of the vehicles features. From start to finish a very pleasant car buying exper More

by Brian M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

This is my 4th lease/purchase from this dealership. Dan has sold me my last 2 and he is one of the main reasons that I keep coming back. I am by no means a push over and am very sure of what I want. Dan l More

by ELEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Pfleiderer
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