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Summit Toyota of Akron

Akron, OH

4.8
1,169 Reviews
Thanks for visiting Summit Toyota of Akron (Formerly Montrose Toyota), the newest Toyota dealer in Akron, Ohio. We have a large selection of New Toyota cars, trucks, minivans, and SUVs as well as Certified Pre Owned Used vehicles for sale. Customer satisfaction is our top priority and we strive to provide the best service to everyone visiting our dealership. Whether you need auto financing, scheduled maintenance, or genuine Toyota parts we are here to help with all your automotive needs. Take a moment and browse through our inventory to find a new or pre owned vehicle that you like. Once you’ve found a vehicle call us at 330-572-4380 to arrange a test drive at a convenient time that fits your schedule. We’ll be glad to have your vehicle available to drive if we know you’re coming. Summit Toyota of Akron is located at 1501 Vernon Odom Boulevard Akron, OH 44320. We are centrally located and easy to find no matter which direction you’re driving from. Come in today and discover the benefits of driving a new Toyota. We look forward to serving you and hope to see you soon.
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1535 Vernon Odom Blvd

Akron, OH

44320

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Showing 1,169 reviews

June 16, 2021

I was on the hunt for a 21 Taco Sport and Summit Toyota was the dealer I picked based on the reviews I read. I initially spoke with Ian. I believe he's in financing, but the salesman, Jason was who I dealt More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JASON GRIEVE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Pfleiderer
June 13, 2021

Dan Shrieder was fantastic. He and the manager were able to work the numbers and Jamey was great with the extra coverage packages! I’m very satisfied! More

by Andreabeth09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Hayes
June 05, 2021

Trying to find a great dealership and service department and Summit Toyota is it! Fantastic working with Dan Schrier and John Heslep. I was able to test drive multiple vehicles and took time with all opt More

by KS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021

Called set up a meeting I was late. Made the deal no hassle in and out in no time. Thank you John for being straight up More

by Chevytom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

Walked in with no appointment and was greeted by Bob. He knew by a few moments of working with me the type of car I was looking for. He is friendly, knowledgeable and does not play games. He is the type of More

by Mike B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Watterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021

Great job. Good communication through the whole process. Delivered as promised, and i am very pleased with the entire experience. Honestly, I was a little worried at first on how they set up my initial ap More

by dwaynelahmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021

I walked into the dealership on 5/19/21 to test drive a 2021 Toyota Sienna Platinum. I test drive the vehicle, liked it and asked the salesperson to draw up paperwork on how much this vehicle would cost. H More

by gshatzer1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TJ DiSanto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
JASON GRIEVE
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Summit Toyota of Akron responded

Before we respond to the 'mistakes' in your review we would like to make the following clear- We did make a mistake. With the stroke of one key we changed your price by an even $10000. This did happen and we deeply regret it and have apologized profusely. Though we hold ourselves to high standards, we are still human and can and will make mistakes. We again apologize for our error. Now to correct a couple mistakes in your review in order- When you notified your salesperson that you wanted a Costco discount, he told you that your vehicle was currently being sold at MSRP. The salesperson did not in fact notify me of the $10k discount when he was given figures to pass on to you. This happened after he showed you the figures. He came back into the office and stated that you asked for additional monies off. He told me that he told you that you're already getting ten thousand off. This was such an absurd figure I assumed he was joking and went about my duties. We are taking this as a teaching moment for your salesperson and myself. Your salesman has never seen a discount like that on any Toyota vehicle in his four years with us. This was true when we were robust with inventory and even more so now when, as you saw, we are at a small fraction of what we normally carry due to manufacturer supplier issues. This misquote has happened one other time in my 24 year career. I will learn from this and do what I can to not allow it to happen again. Though you did sign preliminary paperwork you had not completed the final paperwork to complete the purchase. It is the Finance Managers responsibility to be the final safety net. This includes spelling of names, addresses, the math and host of other details. It was the Finance Manager who caught the error and brought it to my attention. You had not sat with him yet. At this point I approached you and notified you of the error. I did make the hand gesture and started to walk away, you stated, "you don't get to do that" and I agreed and stayed and endured more of your abusive words and tone. I deserved it. Once the Office Manager proceeded to refund your money, there was no reason for me to be present, so I left the room. You then proceeded to tell everyone in the dealership that would listen (customer and employee) the one keystroke error resulted in the conclusion that "Tj does not know what he is doing". I thought it best to remove myself from the situation. In closing, ten thousand off on such a vehicle is not practical. There is only a $1000 rebate and yes, that price would have lost several thousands of dollars. It was an honest mistake. These events do not reasonably define us as shady or that we conduct business poorly. There was no nefarious motive where Summit Toyota had something to gain by the error. The mistake upset a customer, lost a car deal, and continues to waste time for both of us. Again, it was a human error that was caught prior to finalizing the deal. We will do our best to limit our mistakes. We hope you find the vehicle of your choice at a price you find acceptable.

May 07, 2021

Very thoughtful customer service. Had previously leased an other car from John and had a great experience so I am happily a returning customer. Thank you John! More

by jmmaas96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian, Tj
May 04, 2021

Excellent experience from start to finish! John went out Excellent experience from start to finish! John went out of his way to ensure I received the car I wanted. Everyone from finance to management was t More

by magneticgal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

I really enjoyed my new car purchase experience working with Dan Shrier at Summit Toyota of Akron. He and all the sales team were were extremely helpful and professional. More

by Terri T.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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