Summit Toyota of Akron
Akron, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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I was on the hunt for a 21 Taco Sport and Summit Toyota was the dealer I picked based on the reviews I read. I initially spoke with Ian. I believe he's in financing, but the salesman, Jason was who I dealt was the dealer I picked based on the reviews I read. I initially spoke with Ian. I believe he's in financing, but the salesman, Jason was who I dealt with the most.. Both of those gentlemen were outstanding when it came to customer satisfaction! I cannot brag enough about Jason G! He answered the millions of questions I had and was straightforward. I personally value that in a salesman. Unfortunately, due to reasons beyond Summits control the Taco I ordered wouldn't be available by the time I needed. An right now was the worst possible time to try and buy a Tacoma, but if I could have waited for my build date, I definitely would have stayed with Summit! Trust me when I say that Jason and Ian will do everything they can to help you get your dream vehicle. Thank you all for your time, help, and understanding! More
Dan Shrieder was fantastic. He and the manager were able to work the numbers and Jamey was great with the extra coverage packages! I’m very satisfied! to work the numbers and Jamey was great with the extra coverage packages! I’m very satisfied! More
Trying to find a great dealership and service department and Summit Toyota is it! Fantastic working with Dan Schrier and John Heslep. I was able to test drive multiple vehicles and took time with all opt and Summit Toyota is it! Fantastic working with Dan Schrier and John Heslep. I was able to test drive multiple vehicles and took time with all options. Everyone I worked with was very knowledgeable and it was seamless. Thank you! More
Called set up a meeting I was late. Made the deal no hassle in and out in no time. Thank you John for being straight up hassle in and out in no time. Thank you John for being straight up More
Walked in with no appointment and was greeted by Bob. He knew by a few moments of working with me the type of car I was looking for. He is friendly, knowledgeable and does not play games. He is the type of knew by a few moments of working with me the type of car I was looking for. He is friendly, knowledgeable and does not play games. He is the type of guy who is more about the customer than the sale. More
Great job. Good communication through the whole process. Delivered as promised, and i am very pleased with the entire experience. Honestly, I was a little worried at first on how they set up my initial ap Delivered as promised, and i am very pleased with the entire experience. Honestly, I was a little worried at first on how they set up my initial appointment, but the process worked flawlessly. More
I walked into the dealership on 5/19/21 to test drive a 2021 Toyota Sienna Platinum. I test drive the vehicle, liked it and asked the salesperson to draw up paperwork on how much this vehicle would cost. H 2021 Toyota Sienna Platinum. I test drive the vehicle, liked it and asked the salesperson to draw up paperwork on how much this vehicle would cost. He met with the general manager TJ Disanto and he wrote up a purchase agreement of $42,859 and the salesperson right away noticed this and said "wow you're giving him $10,000 off" and the general manager laughed and let him leave his office. When I saw the price I asked if they could hold the vehicle until 5/20 so I would have the time to sit down and purchase the vehicle. They required a deposit on the van of $1,000 to hold it until 5/20. I showed up to the dealership on 5/20 with and additional $8,000 for a down payment. They drew up all the paperwork which I signed including the purchase agreement of $42,859 which the dealership and I both signed. After signing all paperwork the salesperson took me to the service department to schedule first service and then we started to download the Toyota app so I could pair my phone with my new van. The the general manager comes over and say there is absolutely no way he can sell me this van for the agreed upon price. I said what do you mean and TJ told me that they would be losing money and that I was taking advantage of their dealership. While getting frustrated I raised my voice and he dismissed me with a hand gesture and then hid the rest of the time. They did give me my money back at that time and at that point I didn't know what to do. I had copies of the agreement which we both signed and I thought the deal was done. They pulled my credit through three financial institutions and now I have nothing to show for it. This dealership conducts business very poorly and Shady. More
Very thoughtful customer service. Had previously leased an other car from John and had a great experience so I am happily a returning customer. Thank you John! an other car from John and had a great experience so I am happily a returning customer. Thank you John! More
Excellent experience from start to finish! John went out Excellent experience from start to finish! John went out of his way to ensure I received the car I wanted. Everyone from finance to management was t Excellent experience from start to finish! John went out of his way to ensure I received the car I wanted. Everyone from finance to management was to notch! Highly recommended! More
I really enjoyed my new car purchase experience working with Dan Shrier at Summit Toyota of Akron. He and all the sales team were were extremely helpful and professional. with Dan Shrier at Summit Toyota of Akron. He and all the sales team were were extremely helpful and professional. More