Summit Toyota of Akron

We received outstanding service from John Heslep. He explained all the information we needed to know and lots of extra points about the Toyota Sienna we were interested in. All of our questions were thr explained all the information we needed to know and lots of extra points about the Toyota Sienna we were interested in. All of our questions were throughly answered. He was very pleasant, knowledgable, and there was no sales pressure. We came back several days later and closed the deal. The dealership was very helpful and we received a fair price. The rest of the story.. our title that was sent the last days before expiration which by the way I had to call and remind them to send was not properly executed. We went to the BMV and they would NOT accept it. We them had to drive to Tallmage to the title bureau. They said the title was we received from Montrose Toyota was not acceptable. We had to be issued a proper title before we could get our plates at the BMV. This took us half the day to correct and we had to cancel an longstanding appointment to do this. I contacted Montrose Toyota and they looked in to it. There response was " this is how we always do it and we have't had a problem before."I do not call this good customer service. More

I have purchased 3 vehicles from this dealership and have all my service performed by Montrose Toyota as well. I was very pleased with Mr. Lamtman, my salesman, during my most recent purchase at Montrose. H all my service performed by Montrose Toyota as well. I was very pleased with Mr. Lamtman, my salesman, during my most recent purchase at Montrose. He was very professional and curteous and worked with me to get me a great deal on the vehicle I wanted to purchase. The sales and service depts. at Montrose have always been great and they truly care about the customer. I am very pleased with Mr. Lamtman and Montrose Toyota and recommend them highly. More

I decided to check out Toyotas. When we first came into the showroom, Bob greeted us quickly, asked about what we were looking for, and showed us just what fit our needs. I was even more satisfied with th the showroom, Bob greeted us quickly, asked about what we were looking for, and showed us just what fit our needs. I was even more satisfied with the features he showed me in the Camry. Go, Bob! More

No pressure sales, and Tim was professional yet totally casual. Had things all ready to go when picking up vehicle, and I was in and out in no time. Very good price on the vehicle, with an easy place to casual. Had things all ready to go when picking up vehicle, and I was in and out in no time. Very good price on the vehicle, with an easy place to work with. More

Mike was very courteous, professional, and thorough. I especially appreciated the time he took to go over the vehicle's features (before handing it over to me), and even removing a sticker and cleaning th especially appreciated the time he took to go over the vehicle's features (before handing it over to me), and even removing a sticker and cleaning the surface area underneath. More

We decided to trade in my old VW Bug for a new Prius. Mike was helpful, friendly and professional. Even though we didn't get the car at the price we wanted (bad negotiation skills on our part, I guess), Mike was helpful, friendly and professional. Even though we didn't get the car at the price we wanted (bad negotiation skills on our part, I guess), but we didn't walk out feeling ripped off either. No buyer's remorse. I am pretty happy about my new Prius. More

Mr. Michael Lamtman is a great sales person & followed with me on every week. Most of the staff over there is good and friendly to deal with. followed with me on every week. Most of the staff over there is good and friendly to deal with. More

Wonderful customer experience, looking forward to doing business with them again in three years. The process was simple and was done in a timely manner, they really make you feel like they are doing every business with them again in three years. The process was simple and was done in a timely manner, they really make you feel like they are doing everything in their power to get you what you need. The sales rep Cory was also kind enough to come in on his day off to finish the agreement the next day, that is much appreciated customer dedication. Thanks. More

Dishonest: Ok, about 2 weeks ago started looking for an FJ Cruiser. Stopped in and met with Mike and was offered $12,000 on a trade in (Promised this amount). (note site unseen for trade in). Shopped aroun FJ Cruiser. Stopped in and met with Mike and was offered $12,000 on a trade in (Promised this amount). (note site unseen for trade in). Shopped around for the week and felt the best deal was being offered by Montrose. Returned to the dealer to have the sales manager say "I don't know why Mike told you that you would get $12,000" on the trade in. Offer was made for $10,000. The funniest thing is if I heard one time about how honest they are I heard it 10 times in my dealings with them. I told them this was a reflection of their business, and the return comment was that no this was not (But a reflection of the sales representative). Wow, think about this person as your boss, and running you business. More

Dealer could not re-program used Toyota Keyless entry key (local locksmith did). Dealer could not reprogram air inlet mode so that 'recirc' was manual instead of 'auto'. When I presented Montrose with a co (local locksmith did). Dealer could not reprogram air inlet mode so that 'recirc' was manual instead of 'auto'. When I presented Montrose with a copy of the Avalon Repair Manual (RM1169U) showing that the air inlet mode was one of many customizable features, Bob dismissed it as 'internet junk'. When I took the car to Ganley Toyota, they not only reprogrammed as I asked, they did it as a customer courtesy...no charge. More