Summit Toyota of Akron

Wonderful customer experience, looking forward to doing business with them again in three years. The process was simple and was done in a timely manner, they really make you feel like they are doing every business with them again in three years. The process was simple and was done in a timely manner, they really make you feel like they are doing everything in their power to get you what you need. The sales rep Cory was also kind enough to come in on his day off to finish the agreement the next day, that is much appreciated customer dedication. Thanks. More

Dishonest: Ok, about 2 weeks ago started looking for an FJ Cruiser. Stopped in and met with Mike and was offered $12,000 on a trade in (Promised this amount). (note site unseen for trade in). Shopped aroun FJ Cruiser. Stopped in and met with Mike and was offered $12,000 on a trade in (Promised this amount). (note site unseen for trade in). Shopped around for the week and felt the best deal was being offered by Montrose. Returned to the dealer to have the sales manager say "I don't know why Mike told you that you would get $12,000" on the trade in. Offer was made for $10,000. The funniest thing is if I heard one time about how honest they are I heard it 10 times in my dealings with them. I told them this was a reflection of their business, and the return comment was that no this was not (But a reflection of the sales representative). Wow, think about this person as your boss, and running you business. More

Dealer could not re-program used Toyota Keyless entry key (local locksmith did). Dealer could not reprogram air inlet mode so that 'recirc' was manual instead of 'auto'. When I presented Montrose with a co (local locksmith did). Dealer could not reprogram air inlet mode so that 'recirc' was manual instead of 'auto'. When I presented Montrose with a copy of the Avalon Repair Manual (RM1169U) showing that the air inlet mode was one of many customizable features, Bob dismissed it as 'internet junk'. When I took the car to Ganley Toyota, they not only reprogrammed as I asked, they did it as a customer courtesy...no charge. More

Buyer Beware: Here Is my Montrose experience we were shopping for a used car and we told the salesman (who we had dealt with before) how much we were willing to spend. We walked around the lot looking a shopping for a used car and we told the salesman (who we had dealt with before) how much we were willing to spend. We walked around the lot looking and car after car he never told me the price he said that he would make it work. I test drove a car and loved it, we went in and began the paperwork. Not until after pulling our credit did I see the price, a full 40% more then my price range, again I was told that they would make it work. So he dropped the price 20% I was furious and told them the amount I would spend (the original amount discussed) and I was asked how flexible I was. Well I guess I could have gone lower. I was mad as xxxx and walked out, apparently when they tell you they will make it work they figure you will make it work not them. My wife stayed behind for a while and talked with the guy and the manager, if she didn't it would have gotten real ugly. So later we check their website and the car is actually listed for less then their final offer to us. The wife decides to call the salesman (by this time I am done with these idiots) and confront him and he acts like he doesn't have a clue about the website prices and drops the price another 10%. I just now wonder how bad we got screwed on the first car we bought from them. More